Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,223 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

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Metrics

3.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Reina

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a technical question re low speeds from Europasat on a Saturday morning. Quick call pick up from Technical, who isolated the reason both efficiently and swiftly. Service being throttled because of unidentified, and unintentional, overuse (by me) 22 days earlier. Magic not only gave a very clear explanation of the cause, which was my main concern; but also offered me some free time to tide me over to the next period, two days later. His attitude to me as a customer was both reassuring and encouraging. Which makes it very easy for me to recommend the quality of the Europasat service to others. As I have already done. Thank you.”

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Posted 7 years ago

“Magic was really helpful this morning. We have been guzzling data for the best few months at huge expense and Glasswire on my laptop showed it was not me in my course of daily work (I work from home Mon - Thu). Magic was able to identify that usage was really high between 5pm and 10pm on some days - when the kids are back from work, so we agreed it must be stuff they are doing on their iPhones and iPads. Magic has sent me some useful documents about how we can setup these devices in better ways to control the data usage or at least monitor it. Also Magic identified that ever since day one of my contract last March the email address on our account had a typo in it, hence I have never received an email link to the account and have had no access to it until today. Following my call with Magic today, who couldn't have been more helpful, my Europasat world seems a much better place :) :)”

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Posted 7 years ago

“Good support when needed and good service from Alex. Recommended to all”

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Posted 7 years ago

“Phil Legge was extremely helpful when I realised that I had nearly used all of my data allowance with 10 days remaining - he re-activated my account which has enabled me to use broadband again. He even telephoned me the next day to ensure that everything was up and running and no problems encountered!”

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Posted 7 years ago

“My issue was dealt with by Phil quickly, effectively and in a friendly and professional manner.”

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Posted 7 years ago

“Technical Department on the ball and coherent, (both Alex and Magic), not only competent and straightforward in explanation, but encouraging and helpful in attitude.”

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Posted 7 years ago

“Very patient, polite and helpful technician assisted me in completing connection of new wireless router”

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Posted 7 years ago

“We've been very pleased with the satellite broadband service offered by Europasat, as we use them at our holiday home in France. The team have been really helpful with any issues that have arisen. Phillip, the customer services manager, has been particularly helpful and has also steered us to the company's helpful technical support with any problems. The service has limitations, but if you can't get other options, it's a lifesaver. I recommend them as a reseller of satellite broadband.”

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Posted 7 years ago

“We've had Europasat's service for a couple of years in our holiday home and it works really well. The team are great at sorting out the service when we need it, which is only occasionally, and making sure that any technical queries are answered to the best of their ability. The service has some drawbacks, but compared to not having any internet at all, it's pretty good! Phillip, the customer services manager, has been especially helpful to us and made sure we had everything sorted. I would definitely recommend them as a reseller of satellite broadband.”

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Posted 7 years ago

“Really Really helpful customer service from Phil.....couldn't imagine better!”

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Posted 7 years ago

“Polite, quick to respond to my needs, offered free & paid options, with no obligation. Good service. Happy.”

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Posted 7 years ago

“Having inadvertently used up all our internet allowance, I contacted Europasat to seek assistance. Phil, the Customer Service Manager, was extremely helpful and was willing to go the extra mile to ensure our internet access was uninterrupted. I was very impressed with the service provided by Europasat.”

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Posted 7 years ago

“Very helpful,explained in layman terms what was wrong”

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Posted 7 years ago

“Very helpful. explained in understandable terms what is happening with my account”

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Posted 7 years ago

“By upgrading my monthly data usage at a very good price rate - thankyou. And very efficient and helpful”

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Posted 7 years ago

“Spoke to Alex. He was so helpful. I am an OAP and he was so patient with me. I appreciate the way he was with me”

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Posted 7 years ago

“Phil sorted out the problem and gave sound advice. Well done.”

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Posted 7 years ago

“Good serbvice and usually fully reliable”

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Posted 7 years ago

“Very helpful customer service”

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Posted 7 years ago

“Today I received fabulous technical support from a charming man (I think his name was Gaupo - spelling might be a bit off). From the beginning of the conversation to the end he was calm, let me know what was going on and talked me through the technical stuff in a brilliant relaxing way! I couldn't recommend him high enough.”

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Posted 7 years ago

Bigblu is rated 3.5 based on 1,223 reviews