Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

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Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In general, I am not unhappy with the service although the fair access policy leaves a lot to be desired. However, with regard to the FAP when using a mobile device to request and pay for additional service it is to easy to submit multiple requests. On reporting this to the Europasat team I was directed to the supporting statements that said something along the lines of 'be careful multiple submission are not refundable'. Hardly the level of customer of service I expect. David”

Helpful Report

Posted 10 years ago

Hi David Thank you for taking the time to respond to our survey. The message that you have received is correct, any multiple orders are non-refundable. A warning is given at ordering stage regarding this. Kind regards The Europasat Team

Posted 10 years ago

“Considering I cancelled my subscription 15 months ago I'm quite surprised to receive this e-mail! Generally, I found the service good and reliable although the speed was only 5mB/sec (vs. the 8mB/sec promised). I cancelled because of 1) the fixed amount or download 'quota' was becoming restrictive or would have been too expensive if I upped it for all my needs and 2) I received a fantastic bundled offer of fixed line, broadband and 2 iPhones that I couldn't pass up.”

Helpful Report

Posted 10 years ago

“We were unable to get anything other than dial-up at our home in Central France and that was a very poor connection. Now we have a Europasat system we enjoy a great connection. Life without a reliable connection was very difficult, now we can communicate with the world again ! Thank you Europasat.”

Helpful Report

(France) - Posted 10 years ago

Hi Colin Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Browse ing very slow and disappointing. On usage to date I would not recommend it”

Helpful Report

Posted 10 years ago

Hi Simon Thanks for taking the time to respond to our survey. As with any satellite service there will always be a delay for browsing due to the latency (distance that the satellite signal has to travel) this should have been explained to you by your reseller. If there are any additional issues, please contact our technical support team on 01869 356166, option 2 and they will be happy to assist. Kind regards The Europasat Team

Posted 10 years ago

“John Sidwell was very communicative both in terms of equipment and broadband packages available as well as advice on self installation. Configuring the dish and getting the broadband enabled was much simpler than I thought it would be.”

Helpful Report

Posted 10 years ago

Hi Steve, thank you for your review, if we can ever be of assistance please feel free to contact us. Kind Regards Europasat. Kind Regards The Europasat team

Posted 10 years ago

“You have sold way too many contracts and couldn't stop at the right moment. Your company is greedy and unreliable. We have very slow speed in the evenings, not even close to 20 Mb we are paying for. The moment we have something decent in our area or maybe 4G alternative (which is available but not being checked yet), we will be out of your services.”

Helpful Report

Posted 10 years ago

Hi Evrika Thank you for taking time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/.If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“Expensive service for relatively slow data speeds, and seems far slower than I had anticipated. Reasonable reliability and so I have had very little direct interaction with company for fault finding etc. We do suffer from lost internet connections, which is the greatest frustration.”

Helpful Report

Posted 10 years ago

Hi Roger. Thanks for taking the time to respond to our survey. Can we ask that you contact our Technical Team on 01869 356166, option 2 to discuss your system. Kind Regards The Europasat Team

Posted 10 years ago

“The service, consistency of availability and speed are all very good. The one weak spot is that the data transfer limits are becoming increasingly constraining and less competitive with standard terrestrial systems. The cost of supplementary data allowance packages is exceptionally high.”

Helpful Report

Posted 10 years ago

Hi Tim. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“In reply to your response below, my issue remains that even with less than 1mbs from btconnect, I could still stream audio through my sonos. Now, whilst we have 35GB available at 20mbs, once that is utilised we have literally no streaming content during usable hours as unlimited 12midnight to 5am is of no practical use to a family. I wish it had been made clear on your website that after 35gb of the 100gb all streaming would cease (including audio!!) except between 12-5am. Yes, we had a slow service but we could still audio stream and even download slowly. Now we have 7-10 days of full service and the rest browsing only as even emails are affected if there are attachments. I think this should be made clear on your website, as I am now paying over 3 times more for a service that is effectively only fully operational for one third of a month at best. On you offers you only state "100 GB Uncapped browsing & email" You should state clearly on your offers that this means no streaming after 35GB out of the 100GB allowance has been reached, In my experience it is not prioritised, it is effectively curtailed. rgds Fraser Steele Hi Fraser, The network management policy regarding this tariff should have been explained to you before purchase by your reseller, the information can be found https://www.europasat.com/tooway/network-management-policy/ we are happy to discuss this if you want to contact us please feel free to by email or phone. Kind Regards Europasat Kind Regards The Europasat team We have had some teething problems with the system which have been handled very professionally by your installer Billy Black who has worked evenings and weekends to find a solution which is mainly a building issue. However i am very disappointed in that our service only supports audio and video up to 35GB of our 100GB allowance then essentially cuts this service off from 5pm to 12pm every evening even though we have 30GB unused, So when my kids come home there is no access to you tube, ,facebook, spotify or other similar sites which is useless. Your website says after 35gb you prioritise mail and web browsing, but it seems to me that betweeb 5pm and 12pm you disable all streaming services including audio at precisely the time we want to use it. The main reason I chose satelite broadband was that the service from BY was appalling, Now I have a system that is costing me 4 times the price and essentially delivering 35gb of the 100gb I pay for, To cut audio streaming after 35gb between 5 and 12 is the cruellest blow as this was the main reason we switched from BT due to its buffering issues. Its not even that we download a lot of audio, its the fact that we cannot download a single track on spotify as we are restricted from reaching the server rendering sonos able to play library tracks only. If I had know this would be the case, I certainly would not have changed as i can live without video bit not audio!!”

Helpful Report

Posted 10 years ago

Hi Fraser, The network management policy regarding this tariff should have been explained to you before purchase by your reseller, the information can be found https://www.europasat.com/tooway/network-management-policy/ we are happy to discuss this if you want to contact us please feel free to by email or phone. Kind Regards Europasat Kind Regards The Europasat team

Posted 10 years ago

“Waited 9 months for BT Europasat had me up and running in just a week! Very good friendly service and easy to get hold of someone to talk to. I now have super fast reliable broadband even though I live out in the middle of nowhere in the Welsh hills ....thankyou Europasat”

Helpful Report

Posted 10 years ago

Hi Jean Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Having very poor results. Often my rubbish dialup - that I'm glad I hung on to - is noticebly faster! To be fair to Europasat I've been unable to devote any real time to sorting it out but I currently have a support ticket open so we'll see but for these first 9 months or so it has been a massive mistake!”

Helpful Report

Posted 10 years ago

Hi William Thanks for taking the time to respond to our survey. Can we ask that you contact our Technical Team on 01869 356166, option 2 to discuss your system. Kind regards The Europasat Team

Posted 10 years ago

“the service we have had from your company has been exceptional whenever we phoned there is always somebody there that recognises us that's how i can speak to somebody on a more personal basis than we've ever dealt with any other company before far better than any Internet service we had in england your satellite was delivered to us very quickly in france well in about 20 minutes i was able to set the satellite up with your help and i cannot say help please we are with a result never let us down always there when we want it we can come back after 3 or 4 months of not being in a house in france 15 on the path turn on the telly put the kettle on sit down and there's the Internet always thereonce again thank you for your wonderful service we will always recommend it to any of our friends”

Helpful Report

Posted 10 years ago

HI Graham Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Goes off alot.could be our area.”

Helpful Report

Posted 10 years ago

Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. If you would like to discuss your disconnections with the Technical Team, they will happily investigate this for you. They are contactable on 01869 356166, option 2. Kind Regards The Europasat Team

Posted 10 years ago

“We are not happy with the DETI strategy for fibre roll-out in NI by BT. Essentially we are using EuropaSat because there is no fibre available. EuropaSat is slower, has data limits and is rather expensive compared with fibre. Our previous provider [Avanti] was an incredibly bad in every way, and we are worried that EuropaSat is associated with them.”

Helpful Report

Posted 10 years ago

Hi Peter. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind Regards The Europasat team

Posted 10 years ago

“Very helpful engineer.”

Helpful Report

Posted 10 years ago

Hi Duncan. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind Regards The Europasat team

Posted 10 years ago

“Spreed not any thing like it should have been. Data usage now found to be in accurate since using traditional method.......”

Helpful Report

Posted 10 years ago

Hi Neil. Thanks for taking the time to respond to our survey. Can we ask that you contact our Technical Team on 01869 356166, option 2 to discuss your system. Kind Regards The Europasat team

Posted 10 years ago

“I am bitterly disappointed with the atrocious broadband speeds I am experiencing every evening - I did not expect this from a satellite solution !! The equipment has been tested and is fine - it appears that you cannot service the demand properly. I am aware there are changes being made - they need to be made urgently as the speeds are not better than received from BT and that is saying something in the village in which I live. I really feel I am paying for what should be far better and not getting it !”

Helpful Report

Posted 10 years ago

Hi Sarah Thanks for taking the time to respond to our survey. Can we ask that you contact our Technical Team on 01869 356166, option 2 to discuss your system. Kind regards The Europasat Team

Posted 10 years ago

“unclear wether i even have working connection Dish arrived however cant get a connection with it ans there doesnt appear to be any billing Basically given up”

Helpful Report

Posted 10 years ago

HI Tim. Thanks for taking the time to respond to our survey. We will arrange for the Customer Service Manager to give you a call to discuss your system. Kind Regards The Europasat team

Posted 10 years ago

“I am pleased with my Europasat package but I am disappointed that unused capacity is not carried forward to the following months. The fact that this does not happen especially disadvantages me as I am only at my home in the Highlands five or six times each year.”

Helpful Report

Posted 10 years ago

HI Ashe. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Unfortunately, like mobile phone data, any unused data cannot be carried forward. This is because the satellite owner's engineering department need to know the available capacity at any one time to ensure Fair Access for all customers. Kind Regards The Europasat Team

Posted 10 years ago

“Always easy and good to do business with”

Helpful Report

Posted 10 years ago

Hi Martin. Thank you for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,222 reviews