Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, We no longer wish to use Tom as our service contact. Please advise us as to who else we can use on Ibiza. Thank you, Rene Sijmonsbergem”

Helpful Report

Posted 10 years ago

HI Rene Thanks for taking the time to respond to our survey. We will pass your email to our reseller department. Kind regards The Europasat Team.

Posted 10 years ago

“Communication is often awkward in the sales process and then the web-site is OK but it often seems that the information needed is not quite clear. Details of the downloads, how to get the download speeds as promised, poor installer, suggestion that because I finalised the installation that is the cause of problems.”

Helpful Report

Posted 10 years ago

Hi Martin. Thank you for taking the time to respond to our survey. Can we ask that you contact our Technical Team to discuss any download or speed issues. Your Client Portal does allow you to keep a check on data usage regularly. Please let us know if you need a password reset on your portal. Kind Regards The Europasat team

Posted 10 years ago

“As far as I am aware ? I haven't purchased anything from Europasat ?”

Helpful Report

Posted 10 years ago

Hi Paul, you bought a satellite broadband system from John Sidwell back in 2012. John Sidwell is one of our resellers. Sorry for the confusion. Kind Regards The Europasat Team

Posted 10 years ago

“Excellent thank you easy to deal with”

Helpful Report

Posted 10 years ago

Hi Roger. Thank you for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind Regards The Europasat team

Posted 10 years ago

“Product did not meet expectations and has still not been collected”

Helpful Report

Posted 10 years ago

HI Claire. Thanks for taking the time to respond to our survey. We are sorry that the product did not live up to your expectations. Collection of the hardware is not part of the cancellation procedure unless pre arranged. Can we ask that you contact the Customer Services team to discuss your requirements and any costs involved in either de-installation or collection. Kind Regards The Europasat team

Posted 10 years ago

“We live in a remote rural area where internet broadband reception is difficult by traditional land line. Always slow and often no service at all. We have now had satellite broadband installed via Anyplace Internet and Europasat. Delighted now to have a steady and reasonably fast broadband signal, with equipment, which although expensive to purchase and install, is providing a good reliable service.”

Helpful Report

Posted 10 years ago

Hi Edmund Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“I had my own gear so it was a pretty straight forward hook-up thanks to the polite helpful staff. 'Streaming' not that brilliant but that could be down to my cheap existing TP-link router.”

Helpful Report

Posted 10 years ago

Hi Tony. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. You are correct in saying the TP link could be your issue. Our Technical Team would be happy to discuss this with you. They can be contacted on 01869 356166, option 2. Kind Regards The Europasat team

Posted 10 years ago

“in the absence of a reliable landline based broadband the Tooway system is good although you really need the unlimited data and this is I believe no longer available to new customers.”

Helpful Report

Posted 10 years ago

Hi Rob Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Equipment was delivered to the wrong address in France and subsequently Europasat supplied incorrect coodinates to the installer. I was charged extra labour for the installation even though it was the fault of Europasat. I did received some compensation after much argument - but it did not compensate me sufficiently for the extra money and time etc. New purchasers should be aware - broadband speeds are considerably reduced by 'Satellite lag' - a delay in the signal which I was not informed about pre purchase.”

Helpful Report

Posted 10 years ago

Hi Martin. Thank you for taking the time to respond to our survey. We are sorry to hear about the delivery experience that you had at the start of the relationship with Europasat and are glad that you received compensation. Satellite latency is mentioned in our terms and conditions and in our website FAQs; we endeavour to also to mention this in every conversation that we have with potential customers but we are driven by the questions that are asked of us during the conversation. Latency is a fact of satellite broadband and to dismiss or ignore that this has an influence on its performance would be pointless. Kind Regards The Europasat team

Posted 10 years ago

“I bought the SES Broadband system from Europasat in April 2014 for use at a holiday home in central France. I was attracted by the PayAsYouGo option, because it seemed to suit the intermittent usage we would require, making several visits per year to the property. Broadband down a telephone line would cost me quite a bit each and every month, whether in residence or not. Mobile broadband was not feasible, because of the absence of 3G transmitters in our sparsely populated area. i found I could install the SES system (dish and receiver) myself, though it did require intermediate DIY skills and understanding of the technology. The send and receive signal strengths were adequate, and the speed usable for regular browsing and streaming Skype voice calls. I have not tested streaming of video material, but suspect that the bandwidth would not be adequate by the standards we are used to with optical cable at home. My major disappointment is that the £7 for 1GB for 30 days PAYG is not really that: your £7 only covers you to your next monthly payment date (I pay ZERO on the given date). If I arrive at the house just a few days before this date, then I just get those few days' use for the £7 then have to buy another top-up. This system would make sense for a small additional top-up on a monthly contract, but doesn't seem fair when PAYG is your only use, and you use no more than one GB in a month. To rate the system as 5 stars, I would want the payment system improved, and the bandwidth increased. Overall, however, the system has solved my broadband needs in that place at a cost lower than any competing offering. The major difference is the need for the considerable up-front investment in the hardware.”

Helpful Report

Posted 10 years ago

Hi Jim. Thank you for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“tl;dr: Europasat are OK, but there's definitely room for improvement. Works better for me than ADSL ever did, which is by far the biggest plus point. I did the dish installation myself. While do-able, it wasn't trivial. The not so good parts: * Although advertised as getting 10GB/month, Europasat actually partition that into 8GB download and 2GB upload. I think most people are very unlikely to use the vast majority of those 2GB of upload, so effectively I'm only getting 8GB per month. I would have preferred it if the limit applied to the total usage without there being a fixed partition into upload and download (or if **really** necessary, a customer configurable partition would be better). * My billing period doesn't seem correlated with the bandwidth accounting period, so I think for the first month I ended up paying for a whole month but only getting a part of a month. * They send you email alerts about broadband usage (good), but there's not much information ("how much did I use last month?" and being able to see a day-by-day bandwidth usage for the last month are really helpful in managing usage, in my experience).”

Helpful Report

Posted 10 years ago

Hi Thomas. Thanks for taking the time to respond to our survey. We are happy to accept all suggestions. Please email info@europasat.com and we will be happy to investigate and respond. Kind Regards The Europasat team

Posted 10 years ago

“Excellent Customer Service, got me out of issues with my internet being under 120kbps download with BT. tech guys were happy to help and system really easy to install Well recommended :)”

Helpful Report

Posted 10 years ago

Hi Steven Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“The service is good, however on 2 occasions I have recommended new customers who have never been contacted!”

Helpful Report

Posted 10 years ago

Hi Jon. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Can we ask that you let us have the details of your recommendations and we can look into our records for you. Kind Regards The Europasat team

Posted 10 years ago

“Superb service. Support Desk excellent!”

Helpful Report

Posted 10 years ago

Hi Steve. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“Expensive for what it is and we have problems with the box of tricks resetting itself.”

Helpful Report

Posted 10 years ago

Hi Allie. Thank you for taking time to respond to our survey. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Can I ask that you contact our Technical Team on 01869 356166, option 2 the next time your modem needs to be reset and they can investigate this for you. Kind Regards The Europasat Team

Posted 10 years ago

“The service is good generally, however we have to restart the router often (at least daily) but this is a minor issue to be honest. Despite the good up and down speeds, there are a number of things that dont work on satellite broadband due to the very high latency -potential buyers should be made aware of this as it involves time consuming work-arounds at times. General browsing and website access is also compromised due to the latency issue. I would say that in real terms, 18MB download via satellite is probably the equivalent of a 3 or 4MB traditional connection, as far as general browsing is concerned. I would say that satellite is an option only if a traditional connection of 3MB or more is unavailable.”

Helpful Report

Posted 10 years ago

Hi Stephen Thank you for taking the time to respond to our survey. With the issues regarding the router, you should contact the reseller that you purchased the system from. He should be able to advise on latency that is inherent with satellite broadband. Kind regards The Europasat Team

Posted 10 years ago

“Runs slow at peak times.”

Helpful Report

Posted 10 years ago

Hi Andy. Thank you for taking time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind Regards The Europasat team

Posted 10 years ago

“On the plus side, a very useful service for us because we cannot get broadband down our telephone line. Connection speed very good. On the negative side, connection variable with down periods which can be irritating. Can be difficult to get sufficient continuity to download iPlayer without freezing even though we have not used up our allowance. Would find it difficult to recommend to friends and family because of intermittent signal. Sorry.”

Helpful Report

Posted 10 years ago

Hi Robert. Thanks for taking the time to respond to our survey, listing the both the positives along with the negatives. Can I ask that you contact our Technical Team on 01869 356166, option 2 when you next experience 'down-time' and they will happily investigate the occurrence for you. Kind Regards The Europasat team

Posted 10 years ago

“The data rate is very variable. At some periods it is slower than my BT ADSL landline. When the data rate is high it is very fast. The off-peak uncapped feature is well worth having, provided you have the stamina to stay up that late. Useage had two problems, sometimes my computer couldn't handle the fast data rate and voice conversations were hampered by the 2 second lag. Anyone with a poor connection of 2 Mbps or less would benefit from satellite data.”

Helpful Report

Posted 10 years ago

Hi Mike. Thanks for taking the time to respond to our survey. Kind Regards The Europasat team

Posted 10 years ago

“The Satellite system works well. If one does not download long videos or large files 10,000 Mbs a month is quite adequate. Some people send photos at a huge and unnecessary size which causes problems. No problems.”

Helpful Report

Posted 10 years ago

Hi Brian Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,222 reviews