Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So sloooow on the internet, my email hangs. But fast for large downloads”

Helpful Report

Posted 10 years ago

Hi Carol Thanks for taking the time to respond to our survey. The delays you mention are down to latency, this is the time taken for the request to be sent up to the satellite system and back again. Kind regards The Europasat Team

Posted 10 years ago

“very slow itermitant service, we are totally disatisfied and looking for alternatives”

Helpful Report

Posted 10 years ago

Hi Ian. Thanks for taking the time to respond to our survey. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Also, you have gone over your data limit which means your speeds have been throttled, if you would like to reset your data, you can for half the monthly cost and your speeds will go up to normal again. Kind Regards, Europasat Team

Posted 10 years ago

“We have been extremely impressed by both the service itself and the customer support. The staff have been incredibly helpful. Our installation is in a very rural area in central Europe and compared to the fixed line service we had the satellite service is still a revelation. Speed and reliability is excellent. Without hesitation we would highly recommend Europasat.”

Helpful Report

Posted 10 years ago

Hi Mike Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“It would be easier for us to pay for unlimited acces to the internet instead of a certain GB per month.”

Helpful Report

Posted 10 years ago

Hi. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. We do not offer a truly unlimited data tariff. Kind Regards, Europasat Team

Posted 10 years ago

“After 2 missed appointments, 1 due to illness, all installed when advised. Tech support very efficient.”

Helpful Report

Posted 10 years ago

Hi Daniel Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“After 2 missed appointments, 1 due to illness, all installed when advised. Tech support very efficient.”

Helpful Report

Posted 10 years ago

Hi Daniel Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“The service as a whole is just satisfactory. It seems as the day moves on the service suffers. It becomes unusable for anything but email/browsing in the evening. It does lend itself well to smart TV technology especially within the time constraints as mentioned above. The claims of fibre optic parity cannot be always claimed due to the ping time and subsequent latency. All in all if I knew what I knew now I would give the purchase of the system some serious thought due to the negatives I have encountered”

Helpful Report

Posted 10 years ago

Hi Stephen. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind Regards Europasat Team

Posted 10 years ago

“Had this installed earlier this year and have been happy with it in respect to working 24hrs a day and with no hicups from weather conditions. I use their speed control panel but do not believe it as fo me it is quite a lot slower than I am used to. I shouldn't complain though as it's better than nothing or intermittent internet, as I used to have.”

Helpful Report

Posted 10 years ago

HI Nathan. Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with our satellite broadband system. Kind Regards Europasat Team

Posted 10 years ago

“Customer service is hit and miss. Guy called Francois is very good. I couldn't get their modem working with my Apple AirPort Extreme and they were unable to offer any assistance or support, therefore I have been unable to use wifi so far. No idea what the reception or speeds are yet.”

Helpful Report

Posted 10 years ago

Hi Mark Thanks for taking the time to respond to our survey. Our Technical Team would always recommend that you contact the manufacturer of the wireless router for Technical Support, we can only help with the actual satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“After an initial problem , with the dish being slightly warped (though not visible to the naked eye) and getting no signal, John Sidwell could not have been more helpful in testing the various elements and eventually sorting out the problem by obtaining a replacement dish. The system was working well when we left France late Sept. We are currently in the uk and not using the service, We return to France in March 2015 and hope we will have a good reception when we return>”

Helpful Report

(France) - Posted 10 years ago

Hi Graham. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“Very good internet speed but vastly over priced. As soon as fibre is available in my location I will be cancelling Europasat. The download caps are not high enough and to upgrade to the next level is far too expensive. In my opinion the service is very good but is let down by the price.”

Helpful Report

Posted 10 years ago

Hi Darren Thanks for taking the time to respond to our survey. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind regards The Europasat Team

Posted 10 years ago

“Satellite delay can mean up to 5 seconds between pages. £25 for only 10 GBs of download is extremely expensive. Poor value.”

Helpful Report

Posted 10 years ago

Hi Mr Mears Thanks for taking the time to respond to our survey. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind regards The Europasat Team

Posted 10 years ago

“I have not recently made a purchase but I am more than happy to say that there over the phone problems solving service is First Class and would thank them so.”

Helpful Report

Posted 10 years ago

Hi Edwin. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“Not exactly a 'recent purchase' as it was installed a year ago! Has performed well in this remote rural location without land-line broadband. Has given down-load speeds regularly between 12 and 20 Mb/s.”

Helpful Report

Posted 10 years ago

Hi Tom Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“I have been with Europasat (Tooway originally) for 5 and a half years now. Great company to do business with. I would recommend them to anyone. Phil was very helpful on the phone today as everyone else I have had dealings with at Europasat have been too. Great product too. No hassles in my 5+ years with them.”

Helpful Report

Posted 10 years ago

Hi Gordon Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“When it is operating at full speed it's very good but too often it is much slower.......”

Helpful Report

Posted 10 years ago

Hi Stuart. Thanks for taking the time to respond to our survey. We are really pleased that you are mostly happy with your satellite broadband system. Can we ask that you contact our Technical Team when you are experiencing slower speeds and they can investigate, ensuring your system is operating at optimum levels. Kind Regards, Europasat Team

Posted 10 years ago

“The support guys are polite but 100% incapable to solve any issues. They are great in finding explanation on what is wrong and blaming you or some equipment that you have for it and they will never admit that is their problem even if you have tons of evidences to the contrary. By far the worse company i ever used, but because of where i live now i am stuck with them. If you can find an alternative i strongly suggest to take it and completely ignore this company and their services.”

Helpful Report

Posted 10 years ago

Hi Dragos. Thanks for taking the time to respond to our survey. Our Technical Team are in fact very a qualified in giving Technical advice regarding the system and have the ability of escalating any queries you may have to the satellite owner's engineers. Kind Regards Europasat Team

Posted 10 years ago

“I like if the "unlimited" word means really unlimited data transmission. Can't wait to change this service.”

Helpful Report

Posted 10 years ago

Hi Andrea Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds are lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“Reception speeds can vary, especially in bad weather. Benefits from occasional resetting of the ariel alignment.”

Helpful Report

Posted 10 years ago

Hi Ronald. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“I opted to install the system myself and found the installation instructions to be easy to follow. The system worked fine from the off with no further adjustment required. It is noticeably slower at peak times but not as bad as terrestrial broadband at about 4 km from the exchange. My concerns about rain/snow shadow have so far been unfounded. The router is connected to the computer via ethernet cable - no wireless. This is the main downfall of the system. Fitting a wireless access point has partially cured it but it keeps dropping and needs re-booted regularly (although this might just be a settings issue). Overall I am satisfied with Europasat and would recommend them.”

Helpful Report

Posted 10 years ago

Hi David Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite broadband system. Our Technical Team would be happy to offer some advice on your router set up and are contactable on 01869 356166, option 2. Kind regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,222 reviews