Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer for two years. My signal quality has always been poor. I do not feel that the company has been interested in finding out why the signal quality is poor, nor in helping to get the quality up to a normal or better standard. I have not been able to recommend your service to friends and I know they have found alternative systems.”

Helpful Report

Posted 10 years ago

Hi Peter Thanks for taking the time to respond to our survey. We are sorry that you have been disappointed with the service. Our Technical Team can be reached on 01869 356166, option 2. Kind regards The Europasat Team

Posted 10 years ago

“All seems good”

Helpful Report

Posted 10 years ago

Hi Mark Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

“The only downside with satellite internet is the longer latency: about 700 ms compared to 40ms with a BT landline. However, 20 Mb/sec is more than ten times faste than the maximum rate I ever achieved with the landline. Being over 1 mile from the nearest BT exchange and with frequent power cuts BT kept on reducing our maximum connection rate. so the the average speed was below 1 Mb/sec. With the satellit connection, internet access is lost when we have a thunderstorm, but it comes back automatically when the storm has passed. In contrast with the landline a thunderstorm would blow the ADSL filter and I would have to wait until the next working day to get it fixed. Just replacing the ADSL filter was not sufficient since I would have to get BT to eset the ADSL connection. We are limited to 17 Gb per month, so when we have visitors and have 10 connections on the router instead of 2, I have to buy a FUP reset (£18). The bandwidth is enough for normal UTube usage.”

Helpful Report

Posted 10 years ago

Hi Nigel Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

“The speed is awful. I don't know if you've had too much success selling capacity in our area but its slower than the old landline where we are lucky if we can get 500kbs. Initially the streaming speed seemed very good but lately even that has fallen away. Anyway 90%of the time, we are not streaming, we just want to browse the net in which case the wait for each new page has me climbing up the walls. The whole sales pitch was based on streaming speeds which I feel is misleading and,as I say, even the streaming is worse than our old land line. I wish I had never spent the 500£ on the installation quite honestly.”

Helpful Report

Posted 10 years ago

HI Alison Thanks for taking the time to respond to our survey. We would suggest that you give our Technical Team a call so that they can take a look at our system, ensuring that it is running at optimum levels. They can be contacted on 01869 356166, option 2. Kind regards The Europasat .com

Posted 10 years ago

“When is cloudy it doesn't work, whenis clear it doesn't work either.”

Helpful Report

Posted 10 years ago

Hi Laura Thanks for taking the time to respond to our survey. We suggest that you give our Technical Team a call on 01869 356166, option 2 to discuss your system. Kind regards The Europasat Team

Posted 10 years ago

“I haven't made a purchase recently except maybe Volumes but I appreciate your chat facility, albeit a little tardy, and your concessionary generosity!”

Helpful Report

Posted 10 years ago

Hi Joseph Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

“My 'wired' broadband via phone line is hopeless here out in the sticks - I'm over 7km from the exchange - so I installed your satellite system about four years ago and was pleased to get a reasonable download speed at last, i.e. stuff worked. But some time onwards it began to be very slow, so last year through your customer helpline I was given a free upgrade to a bigger download allowance, which was something but of course didn't help with the speed. Now the speed is terrible, often it won't even let me stream audio without stopping every minute or so. If this doesn't improve soon I'll be going elsewhere, £40 pm is too much to pay for such poor performance. That said, your customer service is polite and attentive but it seems that they can't get more out of a heavily overloaded system.”

Helpful Report

Posted 10 years ago

Hi Nicholas Thank you for taking the time to respond to our survey. Can I ask that you contact our Technical Team on 01869 356166 to discuss any issues that you may be seeing with your broadband connection. They will endeavour to be as helpful as possible for you. Kind regards The Europasat Team

Posted 10 years ago

“Very good service and support”

Helpful Report

Posted 10 years ago

Hi Nick. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards Europasat Team

Posted 10 years ago

“Internet is great with efficient and helpful installation. It all works well despite the near daily power cuts here! I would really like you to develop a usable TV link!”

Helpful Report

Posted 10 years ago

Hi Mary. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“We have had this system in for over a year now and it has worked very well although am disappointed with the limited data for nine months of the year I don't use allotted data but that's all lost a d then for 3 months I ha e to pay to reset so because of this I will swap back k as soon as i can”

Helpful Report

Posted 10 years ago

Hi John Thanks for taking the time to respond to our survey. As you own the hardware, the minimum connection period is two months. You can disconnect for the nine months (with a thirty day notice period) that you do not use the system and reconnect when you do want to use the system. There would be a £29.99 reconnection. Kind regards The Europasat Team

Posted 10 years ago

“Very good service and feedback, but I won't give it 5 star as I think it's a bit expensive and in my part of Italy I often don't get the required bandwidth (only a third) thus not make it value for money!”

Helpful Report

Posted 10 years ago

Hi Vlad Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind regards The Europasat Team

Posted 10 years ago

“Good service. Good advice and delivered new wifi router on time.”

Helpful Report

Posted 10 years ago

Hi Maire Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

“My upgrade went perfect”

Helpful Report

Posted 10 years ago

Hi Andrew Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

“From original enquiry to actual installation - excellent service! Very informative and professional staff. Great satellite internet system.”

Helpful Report

Posted 10 years ago

Hi Fiona. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“Europasat met my needs quickly and efficiently and with little fuss or paperwork. You can ring them up and get sensible people on the line quickly who will help you. Overall, a very good service.”

Helpful Report

Posted 10 years ago

Hi Andrew Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

“I have no complaints! Your service has been excellent. and your local representatives in Crete impeccable. you. When something went wrong with reception at the Crete end, Derek and Karen responded immediately and effectively. Given the increasingly intense competition in the market, it is good to see a British company more than holding its own. Keep up the good work!”

Helpful Report

Posted 10 years ago

Hi Nick. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards Europasat Team

Posted 10 years ago

“It was good but now I noticed it has slowed down so much I don't know why.”

Helpful Report

Posted 10 years ago

Hi Omar. Thanks for taking the time to respond to our survey. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind Regards Europasat Team

Posted 10 years ago

“Upgraded recently, as always running short of band. The volume booster system is too expensive to have to keep using. Upgraded easily and quickly. Fingers crossed the upgrade will be better !”

Helpful Report

Posted 10 years ago

Hi Sarah Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite broadband system. Remember, our Technical and Customer Services Teams can always offer advice on data usage. Kind regards The Europasat Team

Posted 10 years ago

“I would say the service has been just ok. The service appears to be erratic at times with the line dropping out at some very inconvenient times. We also find it quite expensive”

Helpful Report

Posted 10 years ago

Hi Robert. Thanks for taking the time to respond to our survey. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind Regards Europasat Team

Posted 10 years ago

“Generally service has been good, System was installed on time and has worked fine. The Europasat website (not the customer portal) is a bit chaotic and tends to goes round and round in circles and the website did not say that the Mole Valley Farmers offer could only be done by phone, not online. The live chat facility on the website is useful and I got prompt responses.”

Helpful Report

Posted 10 years ago

Hi Nick Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,222 reviews