Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,223 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Reina

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy company to deal with, good at developing new ideas and understanding customer requirements”

Helpful Report

Posted 10 years ago

Hi Mark Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the satellite system and the service so far. Kind regards The Europasat Team

Posted 10 years ago

“We have had the dish and modem 6 days now. Fitting, installation and checking went smoothly. The modem needed rebooting at 1100 BST on 2nd April 2015, when the connection failed for no apparent reason. As expected the speed started disappointing. Today it has improved, but part of the reason may be that it is Saturday and not all business users are online. Ookla measured speeds are as follows (all times BST, download/upload in Mbps): March 30 @1925 4.81/1.80 March 31 @2235 1.44/0.72 April 01 @0950 3.98/2.16 April 01 @1512 1.06/0.62 April 01 @2254 3.28/1.82 April 02 @1220 4.74/2.43 April 02 @2106 2.11/1.02 April 04 @1315 10.52/3.54”

Helpful Report

Posted 10 years ago

Hi Peter Thanks for taking the time to respond to our survey. We can see from your system that you have not run any speedtests on thy Tooway system. Can we ask that you use http://speedprobe.skylogicnet.com. This is also powered by Ookla but is much more accurate. The Technical department would be happy to discuss any issues that you may have. Kind regards The Europasat Team

Posted 10 years ago

“Good service, When initially the dish could not be fitted, the refitting was arranged promptly”

Helpful Report

Posted 10 years ago

Hi Helen Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your broadband system and the service that you received during the installation process. Kind regards The Europasat Team

Posted 10 years ago

“I was absolutely delighted with the easy installation and change over, Steve (from Voove) was terrific, everything just went to plan. As for the speed of the Two Way I find that the pages can still take as long to open as did my old broadband but they do come in fully - well mainly they do. All in all I am satisfied but I would have liked it to be faster.”

Helpful Report

Posted 10 years ago

Hi Norma Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. The slight delay that you mention is down to latency; resulting from the distance that the signal has to travel to the satellite and back again. Kind regards The Europasat Team

Posted 10 years ago

“If you are looking for a rural telecoms solution Europasat provide a service that overcomes the problem of many isolated dwellings. The company offers a satellite communication package that is functionally and financially effective. Europasat quickly delivered the satellite dish, router and comms system, provided the engineers to install the equipment and offer technical support that help with any setup questions. Overall a good company with good support staff that provide a good product.”

Helpful Report

Posted 10 years ago

Hi Leslie Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband and the service received. Kind regards The Europasat Team

Posted 10 years ago

“We have only had this system for five days, so its still new to us. In comparison to what we had before this network seems better than our previous supplier. All the best Graham Redhead”

Helpful Report

Posted 10 years ago

Hi Graham Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

“Did what they said they would do, delivered on time, installed on time and everything working. Bit unsure about the subsequent emails I get about data usage and , as usual Tariffs aren't clear and they are speaking jargon to me about FUP , so don't know what that means. Will wait til I see actual usage and then decide. There is a lot of press about download speeds so I am being cautious here and I think they could improve their service if they regularly gave updates on that particular KPI regards len”

Helpful Report

Posted 10 years ago

Hi Len Thanks for taking the time to reply to our survey. We are pleased that you are happy with the satellite system. If you have any queries regarding your tariff or usage, our Technical Team would be happy to help. They can be contacted on 01869 356166, option 2. Kind regards The Europasat Team

Posted 10 years ago

“The installation of the dish was professionally executed and has provided us with our own faultless rapid access to the internet at a cost well below what terrestrial providers could achieve.”

Helpful Report

Posted 10 years ago

Hi Russell Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

“Europasat provided a reliable service at acceptable speeds for several years before BT started to improve their cable Broadband service to rural areas. Both services appear roughly compatible in our rural area now - although whereas the download speed for one might be better than the other it would appear that the upload speed for the poorer download service might prove to have the preferred upload service”

Helpful Report

Posted 10 years ago

Hi Jonathan Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

“A very quick & easy process”

Helpful Report

Posted 10 years ago

Hi Anna Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system and the ordering process. Kind regards The Europasat Team

Posted 10 years ago

“So far I ha ve been very pleased with this service”

Helpful Report

Posted 10 years ago

Hi Marie Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system. Kind regards The Europasat Team

Posted 10 years ago

“Staff very responsive. Satellite broadband can be a bit slow but generally seems reliable.”

Helpful Report

Posted 10 years ago

Hi Caroline Many thanks for taking the time to respond to our survey. We are really pleased that you are mostly happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

“?My Tooway works fine here in Spain, but I find their database allowance not very generous...?”

Helpful Report

Posted 10 years ago

Hi Hijlke Thank you for taking the time to respond to our survey. If you are finding that your data allowance is not covering your requirements, please visit our website for the range of larger tariffs that are on offer. An emailed request to our Customer Services team info@europasat.com will ensure the swift upgrade of your monthly data allowance. https://www.europasat.com/tooway/ Kind regards The Europasat Team

Posted 10 years ago

“I am very satisfied apart from the asatellite latency.”

Helpful Report

Posted 10 years ago

Hi Nigel Thanks for taking the time to respond to our survey. It sounds like you are describing the inherent latency that is part of satellite broadband. Our Technical Team will be happy to take a look at your system to ensure that it is operating at optimum levels. They can be contacted on 01869 356166. Kind regards The Europasat Team

Posted 10 years ago

“The service I receive is good and to date I have not had cause to complain. When requesting information regarding usage queries the response has been quick and informative. The only thing which frustrates me is having what used to be "unlimited" use which is now capped at 50,000mb. I find this difficult to explain to visiting friends/family who use our internet. They remind me that their provider offers "totally unlimited" usage. Ultimately I believe this will compel me to move to another provider with "unlimited" use.”

Helpful Report

Posted 10 years ago

Hi Peter. Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite broadband system. Unfortunately, we are unable to provide a truly unlimited broadband tariff. Kind regards The Europasat Team

Posted 10 years ago

“A really good company and the only one who has ever really provided us with Internet. It is a little on the expensive side , but i guess as they are he only ones that can supply Internet. But customer service is always very good.”

Helpful Report

Posted 10 years ago

Hi Bruce. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind regards The Europasat Team

Posted 10 years ago

“We installed satellite broadband after months of problems with broadband reception via our BT landline (we live in rural Somerset) which culminated with BT saying they were unable to reinstate the connection at all. We chose Europasat on the recommendation of a neighbour who had had similar problems. We now have a reliable service with a speed of about 6.2, sometimes a bit lower during periods of heavy usage. This is hugely better than anything we ever obtained via the landline. We can catch up on missed TV programmes for instance without any interruption. Service contact at Europasat is also easy to reach, pleasant and helpful, in contrast to the nightmare of dealing with BT! Only negative to mention is the quality of connection when using Skype which we do frequently for overseas family calls. Sometimes it is excellent with minimal delay, but more often the delay and poor picture quality makes it difficult. We are still experimenting to discover what causes this, whether heavy traffic or connection problems at one or other end. This may be a feature of all satellite broadband connections, but check it out if Skype is important to you.”

Helpful Report

Posted 10 years ago

Hi Richard Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. When experiencing any difficulties with Skype, please give our Technical Team a call who will happily investigate on 01869 356166, option 2. Kind regards The Europasat Team

Posted 10 years ago

“I am happy with the broadband service, the speed is excellent and enough for all I need to do on the internet. There are times when friends are staying that the allowance is insufficient and It would be good to be able to increase the allowance during these periods. I know you can buy extra but this is a very expensive option.”

Helpful Report

Posted 10 years ago

Hi Keith Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“I am happy with the service. However, I do think it would be useful if any unused broadband allocation could roll over to the following month. Perhaps working on the basis of (in my case) 360 GB per year.”

Helpful Report

Posted 10 years ago

Hi George. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Unfortunately we are unable to move allowance over to the following month as this is not the way the system was designed by the satellite owners. Kind regards The Europasat Team

Posted 10 years ago

“Nuno was helpful.”

Helpful Report

Posted 10 years ago

Hi Brigitte Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,223 reviews