Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

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Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

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“Very helpful. explained in understandable terms what is happening with my account”

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Posted 7 years ago

“By upgrading my monthly data usage at a very good price rate - thankyou. And very efficient and helpful”

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Posted 7 years ago

“Spoke to Alex. He was so helpful. I am an OAP and he was so patient with me. I appreciate the way he was with me”

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Posted 7 years ago

“Phil sorted out the problem and gave sound advice. Well done.”

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Posted 7 years ago

“Good serbvice and usually fully reliable”

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Posted 7 years ago

“Very helpful customer service staff and great coverage at our home”

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Posted 7 years ago

“Very helpful customer service”

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Posted 7 years ago

“I had excellent technical support from a charming man but was unimpressed by the sales guy saying 'you are in a rural location so you can't expect the service to always be good'. There are plenty of other satellite options out there and if the technical support had not been so brilliant - I would have left.”

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Posted 7 years ago

“Today I received fabulous technical support from a charming man (I think his name was Gaupo - spelling might be a bit off). From the beginning of the conversation to the end he was calm, let me know what was going on and talked me through the technical stuff in a brilliant relaxing way! I couldn't recommend him high enough.”

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Posted 7 years ago

“My Customer Service Agent, Chris went to great lengths to help and although we had to get further assistance from technical support, our satellite and broadband were working within the hour. Very happy, and far better than the service I received from BT!”

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Posted 7 years ago

“Spoke with Phil Legg who had the rare quality of professionalism and friendliness. Had an issue, he spoke to me with clarity and patience and now resolved. Thanks Phil!”

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Posted 7 years ago

“We have had the satellite for 10 months and it has worked for about 4 of those months. They keep promising an engineer to come and visit and instead they post a new modem which is not the problem. Don't get one its useless and expensive.”

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Posted 7 years ago

“This company has one of the worst customer services I have ever had the displeasure to deal with. There simply is not enough space here to tell you how bad they are or how upset I am with them, deal with them at your peril”

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Posted 7 years ago

“I have been with Europasat since 2013, at which point they seemed to have an appropriate number of staff for the customer base. Since then, it has been downhill all the way - I have no idea how many days of my life have been spent listening to their hold message and, when you do get through it appears that most of the staff are either new or clueless. Europasat are simply resellers for the AstraConnect service and do not offer any kind of value-add, just a complete lack of customer service. Time to start looking elsewhere...”

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Posted 7 years ago

“This company used to offer a fast, friendly and very helpful service. It is now absolutely appalling. No rely from Customer Service and no reply from Chat. They don't seem to understand simple emails either. Very disappointing to see a once highly efficient company go downhill.”

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Posted 7 years ago

“Absolute nightmare company - satellite broadband was installed which was promised to be much better than my existing provider- turned out to be very slow and had difficulty even normal browsing. No problem, got them to remove the system as it had been miss-sold and they would refund my costs / monthly fees. Spoke to Phillip, customer services manager who promised to resolve the refund and cancel my account. What happens next ? They take another payment out of my bank account !!!! I was livid - I was now paying for services I had cancelled - weeks later I have still not received any refunds at all and unbelievably they have sent me another invoice for this month !!!!!!!! Be very careful as my payments are not direct debit they are a card authorisation and they just carry on taking money as they feel fit ! and the bank says they can't guarantee they stop this payment even though I have requested they don't allow it to be taken from my account !! Doesn't seem like they can stop accounts as I have contacted them on many occasions and they still after all this time are requesting money !!!! Steer clear of this company !!”

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Posted 7 years ago

“EVERYTHING, i was with QSat, another great story 4 another day, it started off all good, except for the part that no1 seems 2 no anything about what their doing, they set me up on their SES system, such a mess, 1st thing they dont tell u is, what the Internet is all about i think really is "UPDATES" yes "UPDATES" , this SES thing doesnt do WINDOWS UPDATES!!!!!! or Any Game Console UPDATES, I have 2 travel up2 my friends house 10 miles away everytime any of my game consoles need updating, for da kids, az for my laptop, i bring it to work, now the boss keeps on to me about it, EUROPASAT never highlighted this to me in the begining, if they did i definitly would have chose the TOOWAY System , this 1 seems to do UPDATES, im waiting for fibre 2 come near me & this is worse than torture, stay away from EUROPASAT people, absolute MUCK!!!!!!”

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Posted 7 years ago

“Over 25 minutes on hold before giving up... Online chat also not responded within 20 minutes. Terrible service given it's 4:30pm in the afternoon.”

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Posted 7 years ago

“You may get a semi-reasonable speed at the start of the contract but it rapidly drops until it is un-usuable. The customer service is appalling - promises of refunds take months and multiple emails/phone calls to eventually get action. Technical help (non native English speaker so very difficult to understand and generally works by reading from a script) advise purchasing different equipment (at the cost of £200) that makes no difference whatsoever. Almost a year after we stopped being able to use it, we are still receiving demands for money we do not owe! All in all, a total shambles.”

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Posted 7 years ago

“I've been with Europasat since 2014, when we replaced our abysmal BT broadband, and have always been happy with the service. When I've phoned the technical helpline they have been patient and done everything to sort any issues out.”

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Posted 7 years ago

Bigblu is rated 3.5 based on 1,222 reviews