Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have to say that I am quite disappointed with the service provided. Despite a signing up for a package costing almost €60 per month, download speeds of well below 1mbps are common. Overall I believe that this product is very poor value for money.”

Helpful Report

Posted 10 years ago

Hi Mike. Thanks for taking the time to respond to our survey. We will arrange for our Technical Team to give you a call to discuss your system and the service improvement. Kind Regards The Europasat Team

Posted 10 years ago

“The system is very good. Many times the speed exceeds the quoted 20 mbps and we have only found it slow on few occasions. The reason for the Poor rating is purely that we have had a fault on the system since installation (although it does work). The router flashes an error and the reporting system tells us there is an error with the power of the system. Despite being told 5 times that a new router would be posted, 4 months on we are still waiting and although in the early days we had replies, now we do not even get a reply to the many many emails we have sent.”

Helpful Report

Posted 10 years ago

Hi Denis Thank you for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite system. We have passed your comments on regarding the router and the reseller should be in touch. Kind regards The Europasat Team

Posted 10 years ago

“Great service. Not sure why I need to get emails each month, one telling me an invoice has been created and then another telling me it has automatically been paid.”

Helpful Report

Posted 10 years ago

Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“I am trying to get in touch with you to give you my credit card details, but not having much luck.When I put in my email address you say this is incorrect, but you are managing to keep Emailing me to ask for the above.Please advise.”

Helpful Report

Posted 10 years ago

HI Vera. Thanks for taking the time to respond to our survey. We are pleased that you are happy with the satellite broadband system. I have reset the password on your Client Portal and have emailed this through to you. You can log on to the Portal and add new card details in the My Details section of your Portal. Alternatively, we are available to take card details over the phone - 01869 356166. Our opening hours are Monday to Saturday 8am to 6pm and Sunday 10am to 4pm. Kind Regards The Europasat team

Posted 10 years ago

“First class customer services, highly recommended.”

Helpful Report

Posted 10 years ago

Hi Joe Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Very overpriced but we're held to ransom as have no alternative land line facilities. Speeds are often slow - particularly at weekends when no customer support available. No refunds given when there are technical difficulties. But I suppose we do have Internet access after a fashion.”

Helpful Report

Posted 10 years ago

Hi Michael Thank you for taking time to respond to our survey. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. Our opening hours are Monday to Saturday, 8am until 6pm and 10am until 4pm on a Sunday. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“Europasat provide a good service. But two unfortunate developments over the past 8/9 months prevent me giving more than a "normal" rating. First, being locked out of one's own account and not being able to access it while overseas despite multiple messages in both directions. Second, I really dislike being charged for 2 months when I use the service for one month. To me, that is close to profiteering, even if it is stated in the terms and conditions. I'm sure it is not beyond the capability of Europasat to redesign charges so we pay only what we use, without Europasat's profits being affected.”

Helpful Report

Posted 10 years ago

Hi Maurice. Thanks for taking the time to respond to our survey. The two months' minimum connection is set by the satellite owner. The system is designed for constant connection and allowing 'holiday home connection' is something that we try and cater for. However, ensuring that there is a minimum of two months' connection allows the engineers to estimate up-coming data requirements. We are occasionally asked for weekly connection periods by our customers because they are only at their properties for that amount of time. You can understand that we need to have set rules to ensure that all customers have as fair access to broadband provision as is possible. Kind Regards The Europasat Team

Posted 10 years ago

“Have had the system for 3 years,initially very expensive first year then became more affordable.Reliable service with good speeds.major criticism. Is exorbitant charges when wanting to reduce monthly capacity.Seems customer gets penalized heavily when wanting to reduce capacity but reasonable charges when wishing to increase capacity.Unable to understand logic behind this other than "Greed".Come on let's have a bit of fairness all around especially for longstanding customers.”

Helpful Report

Posted 10 years ago

Hi Thomas Thanks for taking the time to respond to our survey. When downgrading an account we get charged a month's fee by the service provider. We have to pass this onto our customers. Kind regards The Europasat Team

Posted 10 years ago

“This is a great service but please be aware that the internet provision has a short time delay so is NOT suitable at all for gaming. This specific limitation was not explained to us when we purchased the satellite. However, Europasat did agree to us reducing our usage to £10 per month low usage which is still useful for us as a backup. An excellent bit of kit at an affordable price but with usage limitations. Great customer service.”

Helpful Report

Posted 10 years ago

Hi Naomi. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. We do explain to all customers who mention that they wish to use the system for online gaming that it is not suitable due to latency. It is also clearly documented on our website. Kind Regards The Europasat team

Posted 10 years ago

“During the flooding of 2012/13 on the Somerset Levels , Europasat installed a satellite system for our support staff on site, it worked straight off and I was given all the information I needed when it had to be moved during the emergency. We had no problem with the system at all and also gave us good download speeds.”

Helpful Report

Posted 10 years ago

Hi Steve. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind Regards The Europasat team

Posted 10 years ago

“Being a company supplying internet access all over Europe must create its own challenge's, but for me everything went very smoothly from the order, delivery of kit and help and advice regarding satellite dish pointing it could not have been better.”

Helpful Report

Posted 10 years ago

HI Terence. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“Very Erratic speeds, Never reaches the advertised apparent speed. Very high cost for a mediocre service. Plus hidden charges when changing package, not defined clearly enough in the agreement.”

Helpful Report

Posted 10 years ago

Hi Craig Thanks for taking the time to respond to our survey. The throughput speeds will unfortunately fluctuate as with any shared network. However, the maximum speeds are achievable at varied times. Our charges for downgrading have always been in the terms and conditions, they are not hidden: https://www.europasat.com/support/about-us/terms-conditions/ If we can be of additional assistance please feel free to contact us. Kind regards The Europasat Team

Posted 10 years ago

“When it is working it is an excellent system. Often however the speed drops dramatically making it almost unusable for me. As broadband is critical to my work I have had to install a BT back up connection, which although slower does always work. This does double my cost which means me paying another £300 a year, which is not satisfactory”

Helpful Report

Posted 10 years ago

HI David. Thank you for taking time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind Regards The Europasat Team

Posted 10 years ago

“Everything worked well straight out of the box. Once connected the service appears to be working exactly as specified. A relief after years of struggling with a poor adsl service.”

Helpful Report

Posted 10 years ago

Hi Richard. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind Regards The Europasat team

Posted 10 years ago

“We are very happy with Eurosat. It´s working fine. We can recommend it. Easybay-web”

Helpful Report

Posted 10 years ago

Hi Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“As an occasional user but a heavy user 4 times per annum I would prefer to be able to purchase a package that is a minimum fee for connection every month followed by the ability to increase my bandwidth and useage when I need it. I am paying the same amount every month when I only use the service for about 3 months of the year.”

Helpful Report

Posted 10 years ago

Hi Paul Thanks for taking the time to respond to our survey. You are on an outright purchase contract, you are able to suspend the service after a minimum connection period of two months. There would be a reconnection fee of £29.99. For more information please contact the Customer Services Team. Kind regards The Europasat Team

Posted 10 years ago

“I have been very pleased with the service provided by EuropaSat. The system works well and the staff are responsive and helpful. After a very negative experience with another satellite internet provider, it is great to have made the switch to EuropaSat. Trina deserves a special mention for her fast responses and efficiency.”

Helpful Report

Posted 10 years ago

Hi Ned. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“Europasat as a business are very good. They respond to your queries and help as best as they can. No complaints there. Sadly the service (via satellite) that I was promised was a 20MBPS service but sometimes it takes 30 seconds to even turn a page. I am being told i am getting between 4-6MBPS on average but, sadly, i can't see how this is possible as my son-in-law has 1.5 MBPS and it is lightning compared to this service.”

Helpful Report

Posted 10 years ago

Hi Giovanni. Thanks for taking the time to respond to our survey. Thank you for your kind comments. Please can I ask you to contact us if you have any particular concerns regarding your broadband provision? Kind Regards The Europasat team

Posted 10 years ago

“Great speeds and consistency. Quick music downloads and updates. Great if you are watching films and video playback. Would recommend.”

Helpful Report

Posted 10 years ago

HI Philip Thank you for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. KInd regards The Europasat Team

Posted 10 years ago

“Not Fast, not stable, not reliable”

Helpful Report

Posted 10 years ago

HI Douglas. Thanks for taking the time to respond to our survey. We are sorry that you have been disappointed with the service. I will ask a member of the Technical Team to give you a call to discuss any issues. Kind Regards The Europasat team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,222 reviews