Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,223 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Reina

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke to a guy named Phil Legge and he was very helpful and seemed very happy to help me with all my questions and queries.”

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Posted 7 years ago

“Friendly service when I called with a problem.”

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Posted 7 years ago

“It was only a change of credit card details that I needed done, but the assistant was helpful and cheerful, makes a nice change from a lot of customer service one has to contact ;-) Thank you.”

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Posted 7 years ago

“Their customer services in UK,were excellent.Polite, precise,not patronising,The chap was very helpful, knew his busines,understood my issue,and made me feel, i was actually talking with a caring customer services person.He gave me confidence in his sincerity,to look into my issue further and i was very satisfied with how i was handled.”

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Posted 7 years ago

“The telephone was answered quickly,the chap i spoke with,name of Phil,,was exempliary in his helpfulness.I have had a great deal of unhappiness with Europasat in the last few months,but talking with Phil, has reinstated my confidence in the company,seriously. I was more than happy to make payment,of the two outstanding invoices,and feel reassured that Phil, will actually do something about my complaint from July. He is a great example of how to deal with clients,and i think he should be set out,by the company,as a training role model.Thank you”

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Posted 7 years ago

“I had a broadband problem. I rang up customer services and spoke to a very helpful person, who got me up and running again within a few minutes. Great service. Thank you”

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Posted 7 years ago

“I was able to connect my laptop and tablet to the internet via ZyEL off the first time. Thank you.”

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Posted 7 years ago

“A bit of a wait on the phone but not a big issue. We all know how it is to be busy!! Once through to Customer Service, the issue was resolved in a matter of minutes. EXCELLENT, professional, efficient and polite assistance. Pleased and happy indeed!”

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Posted 7 years ago

“Phil Legg was excellent in assisting me, providing me with superb customer service and advice.”

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Posted 7 years ago

“Excellent customer service, every thing was well explained and I had a call back to make sure it was all working and I was happy.”

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Posted 7 years ago

“Great service from Phil Legge, can't ask for better customer service, incredibly helpful and useful. Thank you again Phil.”

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Posted 7 years ago

“Solve my problem very fast”

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Posted 7 years ago

“Hi, I phoned up to query my usage and was delighted by the friendly and courteous guy who handled my query, he couldn't have been more helpful.”

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Posted 7 years ago

“Refreshingly excellent customer service by manager Philip Legge who was both professional and friendly. Thank you!”

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Posted 7 years ago

“I spoke with Phil Legge, Customer Service Manager at Avonline. He helped me in a very good manner. Clear, kind and firendly. Many thanks. Louis Bohtlingk”

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Posted 7 years ago

“It works. Landline connection isn't possible here, but satellite works reliably and is pretty fast. Provided you don't try to download too much it's also reasonably priced. Streaming video soon gets pretty expensive, though.”

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Posted 7 years ago

“I called up to check our usage levels and established that we had fully used up our allowance. I attempted to purchase a volume booster as done previously and was offered a more suitable tariff. Phil Legge also resolved a concern that I had raised that had been left unresolved and has reset my login details for me as well.”

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Posted 7 years ago

“Camilo was very helpful over the phone, sorted out a cheap tariff for my second home, couldn't be happier.”

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Posted 7 years ago

“Great product and customer service from this Broadband supplier. Had the PAYG service initially, but this didn't last a week with us and when it ran out you were presented with some strange security warnings, which threw us completely. Called their Customer Service and spoke to Heather Bosworth who was knowledgable and incredibly helpful. She looked at our stats and came up with some better options and some suggestions for when the house is closed up over winter. We now have bags of capacity and a cost effective winter solution. Really pleased with the way she took this on-board and kept us informed along the way. We don't get a mobile signal at the house and the SFR landline is up and down all the time. So, to have a reliable Internet solution, with great Customer Service, is a real positive step forward. Highly recommended.”

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Posted 7 years ago

“Jaroslaw Kowalczyk”

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(Poland) - Posted 8 years ago

Bigblu is rated 3.5 based on 1,223 reviews