Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No complaints...Its everything promised....”

Helpful Report

Posted 10 years ago

Hi Katherine. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind Regards The Europasat team

Posted 10 years ago

“It does what it says on the box. Gives me excellent internet access when I need speed for work. What I really would like is an unlimited just like MEO, but the price could reflect your better service. Your big packages are just too expensive. Why not have a buffer price list depending on monthly usage so if I use 30 gb thats what i pay for. if 100 gb etc etc. It would have to be on a trial basis for existing customers who already have the equipment.”

Helpful Report

Posted 10 years ago

Hi Raymond. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Unfortunately, satellite does not offer a truly unlimited data allowance due to capacity. Kind Regards The Europasat team

Posted 10 years ago

“Very pleased with the ultimate outcome, but a few teething problems happened between the original site survey and installation: 1. The installation engineer was not from the same Company as came out to do the original site survey, therefore had no knowledge of the install and what was required. Luckily I was at home and was able to walk him through the previous engineers comments and recommendations. 2. Although a free standing roof/patio stand was supplied as there was potential complications with the proposed wall mounting. No wall mounting bracket was supplied and therefore this option was not available to us regardless. 3. The installation engineer also commented that the King Post would have been a better solution rather than the roof/patio stand provided. He also commented that this would possible have been a cheaper option?”

Helpful Report

Posted 10 years ago

Hi Gareth. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Sorry to hear about the issues you had to deal with at the survey/install stage. I can assure you though, the Non-Pen roof mount is a cheaper option than the kingpost, the installer was very much mistaken. Kind Regards The Europasat team

Posted 10 years ago

“Fast and efficient installation. Friendly and helpful. Service has been great, good quality speed. Highly recommended.”

Helpful Report

Posted 10 years ago

Hi Richard Thank you for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“At first the thought of setting up the system seemed daunting, but after meeting John and his demonstration on how to set up Dish, I had no fears. Once fitted Broad was immediate. We have been very pleased with the service, we can use the net for Facetime, watching you tube and even the odd film. Transfer of data is quick. Originally we maintained our Neuf Box but after a couple of months we cancelled it relying totally on Satellite. John assured us that the Pro30 package was enough for us and his experience proved right. We have data to spare each month easily. We get excellent communication from Europasat and it is easy to change our details such as payment cards. Excellent Service, would recommend to anyone. John Freeth Pleuville.”

Helpful Report

Posted 10 years ago

Hi John Thank you for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Poor communication and lots of legals in the fine print which stops us using it as it should be. Wouldn't use them again.”

Helpful Report

Posted 10 years ago

Hi Tony. Thanks for taking the time to respond to our survey. We do have certain terms and conditions on the system but all are visible within our Terms and Conditions and also within the FAQs of the service. Kind Regards The Europasat team

Posted 10 years ago

“It is a pity that I had to contact you to be given a better deal but now that I have I appear to be receiving a better download speed.”

Helpful Report

Posted 10 years ago

Hi David. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Our tariffs are regularly updated on our website and we are always happy to discuss any changes that you require to your tariff. Kind Regards The Europasat team

Posted 10 years ago

“In general the sat system is reliable and reasonably priced but does not attain the upload and download speeds advertised. In particular we have problems with "facetime" in that we never obtain a video link (despite chatting to one of your staff about it a few months ago). The website is helpful and provides a good level of information. It would be helpful if you could provide day by day usage (graph or list) to complement the usage data you currently provide.”

Helpful Report

Posted 10 years ago

Hi Neil. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Our Technical Team are available to discuss any issues you are seeing with FaceTime on 01869 356166, option 2. Kind Regards The Europasat Team

Posted 10 years ago

“I have found Europsat to be extremely good. There billing system by e-mail is efficient and easy to understand, as is the usage chart. I am certainly happy with the service I receive, at the moment. I will reserve full judgement on it if and when I encounter a problem.”

Helpful Report

Posted 10 years ago

Hi Leon. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind Regards The Europasat team

Posted 10 years ago

“It's a pleasure to deal with an organization where you get more or less through to the person you want straight away without hanging on the phone in a queue. All queries are dealt with forthwith politely and helpfully .”

Helpful Report

Posted 10 years ago

Hi Stephen. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Merry Christmas Kind Regards The Europasat Team

Posted 10 years ago

“I am a bit confused. I didn't think I had recently purchased anything from Europasat...”

Helpful Report

Posted 10 years ago

Hi Tim The survey was for all customers. You placed your order in November 2011. Kind regards The Europasat Team

Posted 10 years ago

“Useless bandwidth”

Helpful Report

Posted 10 years ago

Hi Menalas. Thanks for taking the time to respond to our survey. Kind Regards The Europasat team

Posted 10 years ago

“Really good and helpful installation by Keith who knows his stuff and overcame quite a few problems with our old farm house. So far so good as the service is reliable, but not particularly fast. This is not of great importance for our business, but could be if we needed to upload more data. The only problem is that we cannot work out mobile telephones through the service. Like so many isolated rural businesses we have no mobile signal. A disgrace in the 21st century! Otherwise a cracking good team of friendly and helpful people who have provided us with a reliable service. Thanks to you all.”

Helpful Report

Posted 10 years ago

Hi David. Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. If you require any help with your mobile connecting to your satellite system+H21 H108our Technical Team will be happy to help. They are contactable on 01869 356166, option 2. Kind Regards The Europasat team

Posted 10 years ago

“Service is good.Broadband is slowish due to long ping.”

Helpful Report

Posted 10 years ago

Hi Christopher. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Unfortunately, due to the speed of light, the ping speed is unlikely to change. Kind Regards The Europasat team

Posted 10 years ago

“We are still not at all happy with our install. our broadband is virtually unusable - I am unable to stream music or TV as the service is so intermittent, yet each time I telephone, I am told that I am receiving 15 mgb of speed. My IT consultant has stated after running his own tests that we are lucky to be receiving 2 mgb at times.”

Helpful Report

Posted 10 years ago

HI Marie. Thanks for taking the time to respond to our survey. Have you explained the internal wireless networking that you have as it sounds as if this may be the issue if you are receiving speeds of 15Mb. The Technical Team can also explain to your consultant the difference between satellite broadband and ADSL broadband and the use of standard speed tests. Your consultant can contact our Technical Team on 01869 356166, option 2. Kind Regards The Europasat Team

Posted 10 years ago

“Service is fairly inconsistent. Rarely is the advertised speeds of up to 20 Mb reached, frequently it is down to 0.5 Mb, just about on a par with a dial-up service. Calls to the UK help line take time and complaints are not actioned nor is service improved. My contract is for two years otherwise I would try elsewhere.”

Helpful Report

Posted 10 years ago

Hi Kenneth We have looked at your account and can see speed tests up to 25 October 2014 where the speed test results are 17.2mbps download and 4.5mbps upload. Looking at the account history you do achieve some very good throughput and speed test records indicate a nice performance, If you are experiencing issues please email support@europasat.com where our technical team will be happy to assist. Kind regards The Europasat Team

Posted 10 years ago

“always up to the mark”

Helpful Report

Posted 10 years ago

Hi Penelope, thank you for your review, if we can ever be of assistance please feel free to contact us. Kind Regards The Europasat Team

Posted 10 years ago

“Good helpful team, sometimes tricky to buy extra data packages on the pay-as- you- go scheme but hopefully this will become easier as an on-line function in the near future”

Helpful Report

Posted 10 years ago

HI John Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“The system works faster than BT in this area, which is dismal, but I'm constantly having to keep an eye on downloads. My son only has to watch a film online, or my wife watch something 'on demand', and I find half of my available Mbs are used! Therefore it can get quite expensive. The flip side is that it seems to be fairly reliable and if there ever is a problem, you can talk to a proper person and they're on to it straight away.”

Helpful Report

Posted 10 years ago

Hi Mark. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. If you wish to discuss your data usage and possible changes to your monthly allowance, our Customer Services team would be happy to discuss this with you. They are contactable on 01869 35616, option 3. Kind Regards The Europasat team

Posted 10 years ago

“I would like to know when you are going to provide a telephone service ?.”

Helpful Report

Posted 10 years ago

Hi Stephanie and Graham. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. We are hoping to launch a telephone service by mid next year. Kind Regards The Europasat team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,222 reviews