Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“changed to the purple option but there was nowhere to input the activation code.Can you please help. I am not on site and there is no internet on site. regards James Cosgrove ”

Helpful Report

Posted 7 years ago

“Always a helpful professional on the line - solving problems”

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Posted 7 years ago

“Great signal, good sales and great customer service. Disappointed with not getting my phone service initially as I had specified this in my initial enquiry. DPD delivery rubbish not had a delivery to my house yet,had to go searching for my kit. Still waiting for phone kit to be delivered.They let down a great service. Thank you 🙋”

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Posted 7 years ago

“The Man i spoke to, sorted my problem out straight away over the phone. Very very helpful, thank you very much”

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Posted 7 years ago

“Excellent support staff”

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Posted 7 years ago

“They resolved the issue.”

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Posted 7 years ago

“Had a system installed two weeks ago, very slow, even slower than my talk talk service which is miles from the exchange, spent over 3 hrs on the phone waiting for someone to answer at different times, took £90 out of my account for a 'service charge' which they couldn't explain - still waiting for a refund, their technical team told us they would talk to the satellite provider to turn our signal up !! - guessing that's NASA ! Got them to remove the system yesterday, All in all a bad experience , the 1 star is for the staff who are very nice when you can eventually get through to them.”

Helpful Report

Posted 7 years ago

“Still since June this year I have no proper internet I did speak to Alex who said that it would be put right new dish installed September 1st and New router ASUS but still no WiFi even to this day it’s now Nov 6th spoke to mr Robert Bruce from accounts because they want payment mr Bruce said he will sort it out but it’s stull not sorted out still waiting for Alex to contact me what an awful company I can never reccomend it I amarDio presents for 2ndcityradio.net this will now be my topic of conversation for my show tomorrow”

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Posted 7 years ago

“Courteous, efficient, up-beat. Very much appreciated. Thank you.”

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Posted 7 years ago

“Eventually after nearly one week of dialogue with the technical team the system has been sorted out to provide an adequate service.”

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Posted 7 years ago

“Good information provided in an easy to understand format.”

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Posted 7 years ago

“Excellent customer service, answered the phone right away and dealt with our problem.”

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Posted 7 years ago

“Your Customer Service Manager resolved my issue with speed, clarity and courtesy.”

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Posted 7 years ago

“Atrocious to non-existent customer service. They simply do next to nothing when responding to queries. I have been with them 4 months and I have been double invoiced on two months!!!! Whatever you do, avoid 'unlimited package' - it only delivers about 30kbs as it is severely 'throttled down' by Europasat. They switched me onto 50GB package and one month the simply cut me off for no reason. If you can avoid them, then do. You will spent so much time and effort trying to resolve all their self-imposed problems.”

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Posted 7 years ago

“I had a "static" issue and the chap I spoke to sorted it straight away. Excellent”

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Posted 7 years ago

“I just wanted to pass on my thanks for the fantastic service provided by your engineer Darren this morning when he installed our Avonline / Tooway satellite broadband system in Logie Coldstone, Aberdeenshire. Despite a number of difficulties in the installation (not least the failure of his battery-powered power drill!) he managed to get us up and running. Helpful, engaging and a credit to your company. Nick and Lisa Bailey”

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Posted 7 years ago

“Excellent service!! Finally up and running with internet. The engineer from Bolton was fantastic!”

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Posted 7 years ago

“Katie dealt with my enquiry without fuss or pressure. She was able to explain an option which might fit our situation. She was happy to open an e mail line of communication. This would (probably) work better than the phone which cannot be said to work well. In the modern age, the satellite system will have to adjust to the need for unlimited data at reasonable cost. This is what the market expects, but we ain't quite there yet!”

Helpful Report

Posted 7 years ago

“Terribly overpriced and not particularly fast compared to standard broadband. Feels like they're taking advantage of people who are unfortunate enough to live where standard broadband is not available. Some months I only get five days usage from my £25 plan, even though I heavily restrict my usage and avoid all streaming, downloads etc. Even at their most expensive plan, you'd still be limited to 200GB data (that's counting both downloads AND uploads) and it's over £400 a month! That's not a typo, thats FOUR HUNDRED. When others are offering unlimited for a fraction of the cost? Seriously Europasat?”

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Posted 7 years ago

“extremely helpfull”

Helpful Report

Posted 7 years ago

Bigblu is rated 3.5 based on 1,222 reviews