Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Following a good installation the service sadly went downhill. This went on to the extent that when I left a service query, it went unanswered well beyond the regular response SLA advertised by Europasat. I eventually got an answer, which whilst apologetic didn't address the real issues behind the deterioration in service. The ongoing issues finally led us to cancel the service due to it being oversold and the fact that the service was suffering from random issues.”

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Posted 9 years ago

“The engineer was excellent , adapted to difficult installation well . Given incorrect information at point of sales , ( my existing B.T. router could be used ) . This was later dismissed by Europasat as not having been said , but then that sadly is a standard reply by many organizations today . The result is that I now have further costs of around £ 40-50 to incur , had I been in knowledge of the total cost I may have looked elsewhere .”

Helpful Report

Posted 9 years ago

Hi Paul Many thanks for taking the time to respond to our survey. We are really pleased that you are happy with the satellite broadband system. Many apologies that the difference between ADSL and DSL routers was not discussed with you during your conversation with our Sales Advisor. Unfortunately, BT routers are not suitable for use. Kind regards The Europasat Team

Posted 9 years ago

“Just cant fault it, thank you denny”

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Posted 9 years ago

Hi Denny Thanks for taking the time to respond to our survey. We are really happy that you are so pleased with your system. Kind regards The Europasat Team

Posted 9 years ago

“Not happy with my 10gb data usage it seems to just disappear.also with regards to speed it just goes downhill in the afternoon. So, I'm going to give it another 2 months and if it doesn't improve then it's out the door I'm afraid.”

Helpful Report

Posted 9 years ago

Hi Paul Thanks for taking the time to respond to our survey. Our Technical Team would be happy to give guidance on your data usage and suggest monitoring software that can be added to your hardware to show where the data is being used. They can be contacted on 01869 356166, option 2. Kind regards The Europasat Team

Posted 9 years ago

“Comprehensive kit supplied . dish construction takes a while (self-install) and fine tuning was a struggle first attempt . came back the following morning and no problems so perhaps i was just tired ! good internet connection so far (better than previous satellite provider) , not sure how the allotted usage will work , but apparently upgrade is easy . we use Facetime/Tango Apple apps to contact family in USA and previously it was a struggle to have a conversation . very good through Tooway so worth any extra costs !”

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Posted 9 years ago

Hi Peter Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 9 years ago

“From my first call to installation everything was smooth. Lads who installed were friendly and really professional,keep up the good work.”

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Posted 9 years ago

Hi Martin Thanks for taking the time to respond to our survey. We are really pleased that you are pleased with your service so far. Kind regards The Europasat Team

Posted 9 years ago

“Since installation, I have yet to receive a download speed faster than 3Mb. Nowhere close to the 20Mb advertised.”

Helpful Report

Posted 9 years ago

Hi Lee Thanks for taking the time to respond to our survey. Our Technical Team would be happy to look into your service to ensure that it is set to optimum levels. They are contactable on 01869 356166, option 2. Kind regards The Europasat Team

Posted 9 years ago

“The Satellite system is running great. Great job done by Mel Smith. Thanks Mel”

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Posted 9 years ago

Hi John Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the satellite system and the service that you have received so far. Kind regards The Europasat Team

Posted 9 years ago

“1. The lead-in: operatives were helpful with information by phone and email when trying to decide which company. Less impressed by getting an invoice before I had actually signed up! and also having to chase confirmation of date and time of installation. 2, The site survey. this took place as planned and the engineer was fine 3. The installation: there was a bit of a hiccup here because the engineer had a bereavement at the time agreed, but a new date and new engineer were rapidly organised and we were kept informed. This did however lead to installation taking longer than usual because of switch of equipment. Engineer was super-helpful and did not leave until all machines connected. 4. How it works now: it is much more reliable so far than our previous dongle. However, it is not much faster which is a bit disappointing.”

Helpful Report

Posted 9 years ago

Hi Pat Thanks for taking time to respond to our survey. Sorry for any misunderstanding between you and the sales representative during your initial requirement. Invoices are occasionally raised for bank transfer payments. We are really pleased that you are happy with your system. Kind regards The Europasat Team.

Posted 9 years ago

“installation was excellent, problem is very poor speed.. not impressed..”

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Posted 9 years ago

Hi Edward Thanks for taking the time to respond to our survey. It would be worth contacting our Technical Team to ensure that you are receiving the optimum speeds. They are available on 01869 356166, option 2. Kind regards The Europasat Team

Posted 9 years ago

“Easy company to deal with, good at developing new ideas and understanding customer requirements”

Helpful Report

Posted 9 years ago

Hi Mark Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the satellite system and the service so far. Kind regards The Europasat Team

Posted 9 years ago

“Used up data (10gb) in 4 days! No films no music, just Facebook- with videos set not to stream & a bit of browsing. Calculator before purchase is misleading at best but probably fraudulent I am still debating what to do. Absolutely furious!!!”

Helpful Report

Posted 9 years ago

HI Richard Thanks for taking the time to respond to our survey. The data tracking is very accurate. The Technical Team would be happy to go through your data usage with you and advise on software that can be added to any devices to pinpoint your usage. They are contactable on 01869 356166, option 2. Kind regards The Europasat Team

Posted 9 years ago

“Had sat broadband for just one week and we have used all our allowance we are very low usage so be aware before buying. Also make sure u watch for end of 14 day get out or u will be fixed in for 24 months”

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Posted 9 years ago

Hi Catriona Thanks for taking the time to respond to our survey. Your calculated data usage will be the actual data that you have consumed. The Technical Team can offer full details of your usage and the time that the data was consumed on request. They can also recommend completely independent data monitoring software that you can download on your equipment to validate this calculation. If you would like further information, please contact our Technical Team on 01869 356166. Kind regards The Europasat Team.

Posted 9 years ago

“Everything was received and installed as per there time frame, my only criticism is the speed they said was achievable is no where near... having said that its still considerably better then BT in my area.”

Helpful Report

Posted 9 years ago

Hi David Thanks for taking the time to respond to our survey. We are pleased that you are happy with your system. We can see from your account that a speed test has not been run on your account. Please can we ask that you run a few tests using http://speedprobe.skylogicnet.com to view the actual speed of the system. Kind regards The Europasat Team

Posted 9 years ago

“Excellent prompt service which was appreciated as we had had no broadband for 3 weeks due to the previous provider ceasing trading at short notice. The installation was very efficiently carried out and appears to be working very well. We are extremely satisfied with the level of service and download speed, especially having been let down in the recent past.”

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Posted 9 years ago

Hi Anne Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the satellite system and the service received. Kind regards The Europasat Team

Posted 9 years ago

“Very good sales team. All delivered to my French address within 3 days of placing order. Self-install option used, follow the instructions methodically, and installation was painless. Only downside, after 3.5 days, our system is down. On the plus side, i have spoken to the technical dept. and they are open at w/ends, so i can discuss further when i am home in France.”

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Posted 9 years ago

Hi James Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the satellite system. I'm sure that our Technical Team can look at any issues that you have recently seen. Kind regards The Europasat Team

Posted 9 years ago

“the installation did not work. Larry, the person who did the installation, said it is possibly something with the contract (new type of contract), but he couldn't take contact because Friday wasn't a working day. He would take contact this week and see me again next time I am in Spain. I hope everthing wil "activated" and work then. So verry poor because it isn't working yet.”

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Posted 9 years ago

Hi Peter Thanks for taking the time to respond to our survey. If possible, can we ask that you contact our Technical Team who will be happy to talk through any installation issues that either you or Larry are facing. They are contactable on 01869 356166, option 2. Kind regards The Europasat Team

Posted 9 years ago

“Great service as usual. I had some difficulty getting online after I'd suspended my subscription over the winter. I contacted the Customer service department and the guy there talked me through the process of restarting my system, thank you.”

Helpful Report

Posted 9 years ago

Hi Colin Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 9 years ago

“We have had the dish and modem 6 days now. Fitting, installation and checking went smoothly. The modem needed rebooting at 1100 BST on 2nd April 2015, when the connection failed for no apparent reason. As expected the speed started disappointing. Today it has improved, but part of the reason may be that it is Saturday and not all business users are online. Ookla measured speeds are as follows (all times BST, download/upload in Mbps): March 30 @1925 4.81/1.80 March 31 @2235 1.44/0.72 April 01 @0950 3.98/2.16 April 01 @1512 1.06/0.62 April 01 @2254 3.28/1.82 April 02 @1220 4.74/2.43 April 02 @2106 2.11/1.02 April 04 @1315 10.52/3.54”

Helpful Report

Posted 9 years ago

Hi Peter Thanks for taking the time to respond to our survey. We can see from your system that you have not run any speedtests on thy Tooway system. Can we ask that you use http://speedprobe.skylogicnet.com. This is also powered by Ookla but is much more accurate. The Technical department would be happy to discuss any issues that you may have. Kind regards The Europasat Team

Posted 9 years ago

“Not happy, very slow, keeps going off. Have only had it installed 6 days and nearly used all the data allowance, 2 programmes watched and normal surfing carried out. No good what so ever for general public usage”

Helpful Report

Posted 9 years ago

Hi Amanda Thanks for taking the time to respond to our survey. We can see that you are on our Tooway 10 tariff. If you would like to discuss your current usage levels and a better suited tariff, please contact our Customer Services Team on 01869 356166. Kind regards The Europasat Team

Posted 9 years ago

Bigblu is rated 3.5 based on 1,222 reviews