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Eurosender Reviews

3.7 Rating 2,035 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,035 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
Excellent!!!
Helpful Report
Posted 4 years ago
Hi Teresa, We greatly appreciate your feedback. Thank you for being an excellent customer. Paul
Posted 4 years ago
HITRO, UGODNO, ENOSTAVNO NAROČILO
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Posted 4 years ago
Hi Dragica, Thank you for your review. I am glad you like our service. Looking forward for your future shipping needs. Paul
Posted 4 years ago
I have not receive any news of my orders status!
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Posted 4 years ago
Hi Kathy, Thank you for your review. I am sorry we do not have an order status for you at the moment. I have already contacted your courier and requested them to provide the location of your parcel. I will inform you as soon as I have some news. I apologize for the inconvenience. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Pacco arrivato in pessime condizioni, alcuni degli oggetti all’interno del pacco erano danneggiati irreparabilmente
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Posted 4 years ago
Hi Maria, Thank you for your review. I am sorry for the unpleasant experience with your order. We are here to help you. If you believe your goods were damaged, please send us an email with more details(pictures) of your damaged goods at help@eurosender.com and we will proceed with an insurance claim. I apologize for the inconvenience. Looking forward to hear from you soon. Thank you in advance. Paul
Posted 4 years ago
Eurosender never picked up the parcel, and everytime we contacted them, the said they would pick it up the next day but never came. of course they kept the money.... BIG RIP OFF !!!!!
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Posted 4 years ago
Hi Jothady, Thank you for your review. I am sorry for the unpleasant experience with your order. According to the courier your parcel was not collected because no one was present at the pick-up location. Please don't get me wrong, I believe what you are saying, however, your courier is responsible for your parcel. If you would like to reschedule your order or use it for your future needs please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Satisfactorio
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Posted 4 years ago
Hi there, Thank you for your review. Your feedback is greatly appreciated. I am glad you are satisfied with our service. I see that you rated us only 4 stars :(. If you have any ideas how we can improve our service please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Wszystko przebiegło pomyślnie
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Posted 4 years ago
Hi Maria, Thank you for taking the time to leave us a rating. Looking forward for your future shipping needs. Paul
Posted 4 years ago
alles gut gelaufen
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Posted 4 years ago
Hi Fatima, Thank you for your review. I am glad everything went well with your order and I did not expect any less :). It's a pleasure to have you as a customer. Paul
Posted 4 years ago
Very efficient
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Posted 4 years ago
Hi Daniel, Thank you for your review. I am glad you liked our service. I see that we are ones star away from excellence. If you have any suggestions or ideas how we can improve our service please send us an email at help@eurosender.com. Looking forward to hear from you soon. Thank you in advance. Paul
Posted 4 years ago
Abholung durch DPD hat geklappt, Anlieferung innerhalb eines Tages topp !!
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Posted 4 years ago
Hi Ludwig, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Paul
Posted 4 years ago
dentro do que se esperava recolheram a bagagem é no dia seguinte entregaram em Braga c
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Posted 4 years ago
Hi Luis, Thank you for your review. I am glad you liked our service. Looking forward to hear from you in the future. Paul
Posted 4 years ago
Não se responsabilizam pelas empresas subcontratadas, nao assumindo assim os seus erros. 3 mese para resolver uma questao de uma entrega. Muito mau.
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Posted 4 years ago
Hi Mariza, Thank you for your review. I understand your frustration but please understand that, because we're only the booking platform, we can't accept the responsibility for what happened during transportation. We can assist you by communicating with the courier company in case of delays, damages, losses, mix-ups and, in general, any mishap that can happen during transportation, but we can't accept responsibility for a shipment that we don't execute (we only place it on your behalf.) I apologize for the delays in your order and confident your next shipment will be more pleasant. If you have any questions please send us a email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
very very good
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Posted 4 years ago
Hi Viljenka, Thank you for your review. Your sweet words are greatly appreciated. I am happy to have you as a customer. Paul
Posted 4 years ago
Great service. My package arrived when scheduled in great condition.
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Posted 4 years ago
Hi Gerald, We are incredibly grateful that you took the time out to leave us a 5-star review. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
Fast, Easy, Cheap
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Posted 4 years ago
Hi Dovrescu, Thank you for taking the time to leave us a rating. I am glad you found our service useful. Looking forward for your future shipping needs. Paul
Posted 4 years ago
Rápidoa e profissionais. O único senão foi ter de ficar em casa todo o dia pois não indicam hora de recolha, apenas indicam das 9h às 18h
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Posted 4 years ago
Hi Liliana, Thank you for your review. Your feedback is greatly appreciated. Please understand that we must follow the courier's policies which include the collection hours. In the future, we could schedule your order with a courier that provides a narrower collection hours, however, the price will be higher. I apologize for the inconveniences. If you have any questions please send us an email at help@eursender.com. Thank you in advance. Paul
Posted 4 years ago
We sent from germaby to spain around 12 suitcases ... excellent door to door service
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Posted 4 years ago
Hi Maria, Thank you for your review. I am glad you found our service useful. Don't forget to spread the word :). Paul
Posted 4 years ago
Cumpriu o prazo e foi muito rápido. A embalagem chegou em ótimo estado.
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Posted 4 years ago
Hi Ailana, Thank you for your review. I am glad you are satisfied with our service. I did not expect any less :). It's a pleasure to have you as a customer. Paul
Posted 4 years ago
Servizio eccezionale ed ottimo customer service. Grazie
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Posted 4 years ago
Hi Riposati, Thank you for your review. Your kind words are greatly appreciated. Our staff will love your comment. Please let us know what we can do for you in the future. Paul
Posted 4 years ago
Very big and heavy box delivered to Spain for a very reasonable price.
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Posted 4 years ago
Hi Steven, Thank you for your review. We greatly appreciate your comment. We work with many couriers to provide the best and most affordable one for you. I am glad you are satisfied with our service. Looking forward for your future shipping needs. Paul
Posted 4 years ago
Eurosender is rated 3.7 based on 2,035 reviews