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Eurosender Reviews

3.7 Rating 2,035 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,035 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
The Delivery went smoothly and in a timely manner, friendly helpful service at the drop off, will use again.
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Posted 4 years ago
Hi Carl, Thank you for your review. I am glad everything went well with your order. Don't forget to spread the word :). Paul
Posted 4 years ago
In general I am very satisfied by your services. I only have one small detail to notice about the order 092126-20. When the package was about to delivered in Nice, France the driver asked where is the surname Papasotiriou in the door bell ring but I had clearly written in my order that the door-bell name was not mine but my spouse's (Vasiliadis).
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Posted 4 years ago
Hi Evangelia, Thank you for your review. I am sorry about the unpleasant experience with the driver. Please understand that even though we may put comments in the system, the driver is not obligated to read it. Please accept my apologies. If you have any questions please send us an email at help@eurosender.com. Thank you in adance. Paul
Posted 4 years ago
Everything went good Thanks
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Posted 4 years ago
Hi Laurent, Thank you for your review. I am glad everything went well. I did not expect any less :). I am happy to have you as a customer. Paul
Posted 4 years ago
Parcel arrived on destination but still not visible on your page if check in tracking.
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Posted 4 years ago
Hi Fabio, Thank you for your review. I am sorry we had some technical issues with your tracking system and I am confident we will improve for the next time :). I apologize for the inconvenience and confident your next shipment will be more pleasant. Looking forward for your future shipping needs. Paul
Posted 4 years ago
I was very satisfied with the service!
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Posted 4 years ago
Hi Georgios, Thank you so much for sharing your experience with us. We hope to see you again soon. Paul
Posted 4 years ago
sempre disponibili in qualsiasi momento
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Posted 4 years ago
Hi Antonio, We are incredibly grateful that you took the time out to leave us a 5-Star review. Looking forward for your future shipping needs. Paul
Posted 4 years ago
Servizio impeccabile, veloce e sicuro.
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Posted 4 years ago
Hi Sofia, Thank you for your review. I am so glad that you liked our service. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
I bought a express service 10 days ago and the delivery hasn't made yet. In internet was 3 days to delivery!
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Posted 4 years ago
Hi Amelia, Thank you for your review. I am really sorry your order delivery took longer than expected. Please understand that sometimes factors like bad weather, heavy traffic or simply technical errors could cause delays. I apologize for the inconvenience and confident your next shipment will be more pleasant. If you have any questions please send us an email at help@euroseder.com. Thank you in advance. Paul
Posted 4 years ago
I'm still waiting for delivery . The current location, since 4 days is "Berkel en Rodenrijs ' (the Netherlands ) : so far so good. I will keep my fingers crossed, because the last 4 days nothing has changed
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Posted 4 years ago
Hi Patrick, Thank you for your review. I am sorry we had some issues with your order delivery. According to the tracking system your parcel is located at a local depot. I have already contacted your courier and requested them to provide the address for the local depot. I will inform you once they respond to me. I apologize for the inconvenience. If you have any questions please send us a email at help@eurosender.com. Thank you for your patience. Paul
Posted 4 years ago
perfect, delivered on time , good price
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Posted 4 years ago
Hi Camillo, Thank you for your review. Your kind words are greatly appreciated. I cannot wait to share your comment with our staff. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
Las cajas llegaron bastante deteriodaras
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Posted 4 years ago
Hi Guillem, Thank you for your review. I am sorry your experience did not meet your expectations. Your are greatly appreciated as a customer and we will do everything we can to help you. If you believe your goods were damaged please send us an email at help@eurosender.com. Looking forward to hear from you. Thank you in advance. Paul
Posted 4 years ago
simple and efficient service; in my case was for a very small parcel of IT equipment, with insurance
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Posted 4 years ago
Hi, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Paul
Posted 4 years ago
Excellent service! fast and efficient and cost effective... only reason I didnt give 5 stars is because tracking is not 5 star...
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Posted 4 years ago
Hi, Thank you for your review. I am sorry you we had some issues with your tracking number and I am confident we will improve and next time we will send you your tracking number on time. I apologize for all the inconveniences and I am happy to have you as a customer. Paul
Posted 4 years ago
Good price. Easy to fill in the form. Easy contact by phone. Very helpful with a problem. Very customer- orientedt. :-)
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Posted 4 years ago
Hi, Thank you for such a sweet review. Our staff will love your comment. Looking forward to hear from you in the future. Paul
Posted 4 years ago
Uredno kako i treba
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Posted 4 years ago
Hi Damir, Thank you for your review. I am glad you are satisfied with our service. Don't forget to spread the word :). Paul
Posted 4 years ago
Very good value for money, solid package arrived in good condition.
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Posted 4 years ago
Hi Julien, Thank you for taking the time to write us a review. I am glad you found our service useful. I see that we are one star away from excellence :(. If you have any ideas on how we can improve our service please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Fast response and quick delivery.
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Posted 4 years ago
Hi, Thank you for your review. I am glad you liked our service. I see that we are missing one star :(. If you have any ideas how we can improve our service please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Eurosender heeft een pakket voor mij van Nederland naar Italië gebracht. Ophaaldatum 8 jan 2020, afgeleverd 14 jan 2020. Er was een transporttijd van 2 werkdagen beloofd, praktijk was 4 werkdagen. Tracking service werkte goed. Hetzelfde pakket is later weer teruggebracht van Italië naar Nederland. Ophaaldatum 27 jan 2020, afgeleverd 30 jan 2020, juist op tijd. Er was geen tracking service.
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Posted 4 years ago
Muy buena compañía de las mejores!
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Posted 4 years ago
best service
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Posted 4 years ago
Eurosender is rated 3.7 based on 2,035 reviews