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Eurosender Reviews

3.7 Rating 2,035 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,035 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
Til now very good
Helpful Report
Posted 4 years ago
Hi there, Thank you for your review. I am glad you liked our booking system. Please understand that at Eurosender our main goal is to provide the best and most affordable courier for you, which we did :). Although you still have our full support during the shipment, the courier is responsible for your parcel. I see that we are missing one star :(. If you have any ideas how we can improve our booking system please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Spedizione precisa e puntuale, il pacco intatto (Dalla Polonia)
Helpful Report
Posted 4 years ago
Hi there, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Paul
Posted 4 years ago
Good and quality service. Everything is like it was supposed to be.
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Posted 4 years ago
Hi Matej, Thanks so much for sharing your experience with us. We hope to hear from you again soon. Paul
Posted 4 years ago
Die Lieferung war so schnell und alle Sache waren drin in Pakett. Zum Empfehlen!!!
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Posted 4 years ago
Hi Mirjana, We really appreciate you taking the time to share your rating with us. We look forward to hear from you again soon. Paul
Posted 4 years ago
Punctual and reliable
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Posted 4 years ago
Hi Fabiana, Thank you for your review. I am glad that we met your expectations. Looking forward for your future shipping needs. Paul
Posted 4 years ago
Always on time
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Posted 4 years ago
Hi Katarzyna, Thank you for your review. I am glad you are satisfied with our service. Please let us know what we can do for you in the future. Paul
Posted 4 years ago
since 2012 with ES .............
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Posted 4 years ago
Hi Vido, Thank you for your review. Your comment is greatly appreciated. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
Gute Abwicklung, echter Support.
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Posted 4 years ago
Hi Gabriel, Thank you for your sweet review. Your kind words are greatly appreciated. I see that we are missing one star :(. If you have any ideas how we can improve our service please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
all perfect, thank you
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Posted 4 years ago
Hi Margreth, Thank you for your review. We greatly appreciate you comment. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
After using the service multiple times, and being an excellent service all the times (in terms of care with packages and speed in delivery), now i need to express everything but unsatisfaction. The package was in Arcozelo 4 days... When the delivery time is three working days... It's a little bit strange, but at least everything arrived well
Helpful Report
Posted 4 years ago
Hi Isaura, Thank you for your review. Thank you for trusting us with your shipment. Please understand that in logistics factors like bad weather, heavy traffic or simply technical errors could cause delays. I am glad that your parcel was delivered. I apologize for the all the inconveniences and confident your next shipment will be more pleasant. Thank you for being a loyal customer. Paul
Posted 4 years ago
The courier service man didn't go to the receiver's home and updated that the consignee was not present. Two days happened same Then my receiver went to the courier office and received personally.. The courier company is Gls..
Helpful Report
Posted 4 years ago
Hi Pradeesh, Thank you for your review. I am sorry you had some unpleasant experience with your order. According to the courier your parcel was not collected because no one was present at the delivery address. Please don't get me wrong, I believe what you are saying. I see that you order was finally delivered. I apologize for all the inconveniences. If you have any questions please send us an email at help@eurosender.com. Thank you for you cooperation. Paul
Posted 4 years ago
Super. Arrivé dans les temps.
Helpful Report
Posted 4 years ago
Hi Hamida, Thank you for your review. I am glad you are satisfied with our service. Looking forward to hear from you in the future. Paul
Posted 4 years ago
Gostei do serviço, foi rápido! Apenas tenho a criticar o momento de entrega e devolução das encomendas, pois podia estar melhor organizado. Deveria ser combinado uma hora de entrega e recolha.
Helpful Report
Posted 4 years ago
Hi Iryna, Thank you for your review. I am glad that you trusted us with your shipment. Please understand we must follow the courier's policies which include the collection and delivery hours. In the future, we could schedule your order with a courier that provides collection hours, however, the price could be different. I apologize for the inconveniences. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Pick up service was ok, and delivery was on time. But one of the boxes I sent was treated very roughly, and the content inside was damaged. The packaging of that box was ok, as I have sent similar items with similar packaging in the past.
Helpful Report
Posted 4 years ago
Hi Andres, Thank you for your review. I am sorry your goods were damaged. We will do our best to help you. Please send us an email at help@eurosender.com and provide us the details of the damage(photos) and we will proceed with an insurance claim. I apologize for the inconvenience and confident your next shipment will be more pleasant. Looking forward to hear from you soon. Thank you in advance. Paul
Posted 4 years ago
Precisi e puntuali
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Posted 4 years ago
Hi Elena, We greatly appreciate your sweet comment. Thank you for being an amazing customer. Paul
Posted 4 years ago
Hat super funktioniert.
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Posted 4 years ago
Hi there, Thank you for your review. I am glad we met your expectations. Paul
Posted 4 years ago
Amazing company, very helpful staff and amazing delivery. Amazing price
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Posted 4 years ago
Hi Liliana, Thank you so much for taking the time to leave us a rating. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
I had a perfect experience with Eurosender. The customer service was extra helpful. The pickup in Milan was on time and the delivery in Berlin was in 3 working days as stated. If I move again I will use Eurosender for sure!
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Posted 4 years ago
Hi Tomislav, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Paul
Posted 4 years ago
it was good .
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Posted 4 years ago
Hi there, Thanks for sharing your experience with us. We hope to hear from you again soon. Paul
Posted 4 years ago
Easy and quick
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Posted 4 years ago
Hi Leo, Thank you so much for taking the time to leave us a rating. Paul
Posted 4 years ago
Eurosender is rated 3.7 based on 2,035 reviews