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Eurosender Reviews

3.7 Rating 2,035 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,035 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
Two out of three parcels were not picked up. Eurosender said they would follow up with DPD post for a reimbursement but never confirmed. The customer service agent failed to update me several times and I've stopped hearing from Eurosender. Very negative experience unfortunately.
Helpful Report
Posted 4 years ago
Hi Joelle, Thank you for your review. I am sorry you had some unpleasant experience with your order. I see that our support agents were already in contact with you and your order was cancelled. You will receive your refund accordingly. I apologize for the inconvenience and confident your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
It was two weeks before my suitcase got picked up. Most call center staff was not helpful at all.
Helpful Report
Posted 4 years ago
Hi there, Thank you for your review. I am sorry you experienced some delays with your order. Unfortunately in logistics technical errors could cause delays. I see that your order was already collected. I apologize for the inconvenience and confident your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
La data di ritiro non è risultata per due ordini diversa da quella indicata. Uno dei due corrieri ha anche segnalato per un giorno che non ero in casa, quando non ha neanche chiamato per vedere se c'ero, poteva anche non funzionare il campanello
Helpful Report
Posted 4 years ago
Hi Stefano, Thank you for your review. I am sorry your experience did not meet your expectations. Please understand that the couriers are not obligated to call the customers. It is their policy and unfortunately we cannot change it. I apologize for the inconveniences and confident your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Satisfied customer. Fast delivery.
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Posted 4 years ago
Hi Mirza, Thank you for your review. I am glad you found our service useful. Looking forward for your future shipping needs. Paul
Posted 4 years ago
They picked up the parcel a day later
Helpful Report
Posted 4 years ago
Hi Filipe, Thank you for your review. I am sorry you parcel was not collected on time. Please understand that sometimes factors like bad weather, heavy traffic or simply technical errors could cause delays. I apologize for the delay and confident your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Collector respected the date for this order and also for another previous one. Packages arrived in time as well but the boxes were damaged. Anyway items inside the boxes are good. I advise to any customer, prepare the pack always as recommended.
Helpful Report
Posted 4 years ago
Hi Rosalia, Thank you for your review. Your feedback is very important to us and helps us improve our service. I am sorry your boxes were damaged. Please understand that our insurance policy only covers the goods and not the boxes which is clearly stated during the booking process. In the future, please follow our packing instructions to avoid parcels damages. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Dpd didn’t pick up my package. They told me that they change the carriers company to gls but I found out they didn’t . Now dpd brings my package, even though i told I do not trust them. dpd lied last time when they didn't come to pick up my package . no one informed me about the changes . I'm not sure my package will arrive safely. Eurosender is the worst delivery company. You can’t trust them.
Helpful Report
Posted 4 years ago
Hi Emese, Thank you for your review. I am sorry you had some unpleasant experience with your order collection. Please understand that we booked your order with both couriers (GLS and DPD). DPD happened to collect your parcel. I see that our support colleague was already in contact with you. In the future, if you have a courier preference please inform us so we can schedule your order with a courier of your preference. I apologize for any inconveniences and confident your next shipment with be more pleasant. If you have any question please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
rapidez, recomendo
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Posted 4 years ago
Hi Antonio, Thank you for taking the time to leave us a review. We appreciate you sharing your experience with us. I hope to hear from you again soon. Paul
Posted 4 years ago
Very good i like it a lot.
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Posted 4 years ago
Hi Goran, Thank you for your review. I am so glad you found our service useful. Looking forward to hear from you in the future. Paul
Posted 4 years ago
tutto ok ed in tempo
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Posted 4 years ago
Hi Giorgio, Thank you for taking the time to write us a review. I am glad you liked our service. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
Servizio clienti molto efficiente per quanto riguarda la risposta in breve tempo, meno efficiente per quanto riguarda il risolvere le problematiche. Pacco consegnato dopo 17 giorni dalla spedizione, per fortuna non c’erano cose urgenti all’interno.
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Posted 4 years ago
Hi Griorgia, Thank you for your review. I am sorry your parcel delivery took longer than expected. Please understand it is very unlikely, however, sometimes factors like bad weather, heavy traffic or simply technical errors could cause delays. I apologize for the inconvenience and confident your next shipment will be more pleasant. Looking forward to hear from you in the future. Paul
Posted 4 years ago
Correu tudo muito bem... A recolha e entrega da minha encomenda foi feita com muita rapidez. Recomendo!
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Posted 4 years ago
Hi Ana, Thank you for sharing your experience with us. We hope to see you again soon. Paul
Posted 4 years ago
many thanks!
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Posted 4 years ago
Hi Borut, Thank you for your review. I am so grad you liked our service. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
The collect did not show up on the day I choose, it was rescheduled and did not happen again, and just on the 3rd time, that finally happened, but I had to ask my flatmate to stay home since I already had moved out from Copenhagen.
Helpful Report
Posted 4 years ago
Hi Maria, Thank you for your review. Your feedback is really important to us. I am sorry your parcel was not collected on the scheduled date. Please understand that sometimes bad weather, heavy traffic or simply technical errors could cause delays. I am glad your parcel was finally delivered. I apologize for the inconvenience and confident your next shipment will be more pleasant. If you have any questions please send us email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Thank you, very satisfied.
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Posted 4 years ago
Hi Daniele, Thank you for taking the time to leave us a review. We look forward to hear from you in the future. Paul
Posted 4 years ago
ΣΥΝΕΠΕΙΣ ΚΑΙ ΚΑΛΗ ΕΝΗΜΕΡΩΣΗ
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Posted 4 years ago
Hi Eyuymios, Thank you for your review. I am glad you liked our service. I see that we are one star away from excellence :(. If you have any suggestions or ideas how we can improve our service please send us an email at help@eurosender.com. Looking forward to hear from you in the future. Thank you in advance. Paul
Posted 4 years ago
Super bad comany. It has been more than two weeks since I ship my luggages and they are not here yet and you even lost one of them. I will never hire you again and I need and urgent answer regarding my things
Helpful Report
Posted 4 years ago
Hi Romina, Thank you for your review. I am really sorry for the unpleasant experience with your parcel. According to the tracking system your parcel was not delivered because no one was present at the delivery address. Please don't get me wrong, I believe what you are saying. I see that our support agent is already in contact with your courier and is urging the to deliver your parcel as soon as possible. We will inform you once we have some news. I apologize for the inconvenience. If you have any questions please send us an email at help@eurosender.com. Thank you for your patience. Paul
Posted 4 years ago
We never got CMR. When we asked for document that we legaly must get, you said that you are not responsible. We paid transport to Eurosender. So please contact the courier because we need to submitt CMR to accounting. Bye.
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Posted 4 years ago
The team came on time and was nice. My luggage arrived to the destination very quickly as well.
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Posted 4 years ago
Hi Mafalda, Thank you for your review. I am glad you are satisfied with our service. I can't wait for your next shipment :). Paul
Posted 4 years ago
wszystko w porządku szybko sprawnie polecam
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Posted 4 years ago
Hi Maceij, Thank you for your review. I am glad you found our service useful. I see that we are missing one star :(. If you have any ideas how we can improve our service please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Eurosender is rated 3.7 based on 2,035 reviews