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Eurosender Reviews

3.7 Rating 2,035 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,035 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
I'm sending packages quite often and always everything goes well. I'm really happy from the service
Helpful Report
Posted 4 years ago
Hi Bogumi, Thank you for your review. I am glad you are happy with our service and thank you for being a loyal customer. Paul
Posted 4 years ago
Very quick collection of my goods in UK. Received within 2 working days in Belgium. Happy with this service. Will certainly use Eurosender again in future.
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Posted 4 years ago
Hi there, Thank you for such a sweet review. I am glad you are satisfied with our service. Looking forward for your future shipping needs. Paul
Posted 4 years ago
I had to call 3 different days for you pick up my package,your deliveryman didnt want to call me when was there because thats your policy... and now you send me the mail to valorate your service and i didnt receive my package yet. 70£ to have a lot of problems and still waiting my package. Thank you
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Posted 4 years ago
Two Times broken
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Posted 4 years ago
Più precisione nel stabilire gli orari di ritiro dei pacchi
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Posted 4 years ago
Overall I was pleased with the reasonable price of shipping from Slovenia to the UK. However, the transit time was much longer than advertised - it was 7 working days instead of 2! Eurosender please advertise realistic transit times. Other than that pleased with the customer service support on the phone, and it was easy to book and arrange for collection. Thanks
Helpful Report
Posted 4 years ago
Worst service ever. Once again I had problems with my packs. First you delivered it in the wrong address even if it was written ON THEM. Then you told me to collect them in another country!! Then after 2 weeks you finally delivered it right. I ALWAYS have problems with you. The phone number that you show on website is wrong, nobody ever answered me. Through email I cannot talk with one person because every time answer me a different person in a different language!!! (Italian-English-German?!?) what’s wrong with you? I use is just because I’m broke and it’s the cheaper company but next time I’ll pay more and use another company. Goodbye
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Posted 4 years ago
excellent support. I will definitively use it again.
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Posted 4 years ago
We were given 6 working days as delivery time for our package traveling from Bucharest to Edinburgh. That would have meant that our package, picked-up on a Sunday, would have gotten there on the next Monday. But to our delight, it got to the destination earlier, in only 5 working days, arriving on Friday, before the week-end, which was quite nice. So thanks, Eurosender!
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Posted 4 years ago
Tive vários problemas com a empresa na entrega e cuidado das encomendas e mesmo desaparecimento de encomenda
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Posted 4 years ago
fast and professional
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Posted 4 years ago
Todo perfecto
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Posted 4 years ago
Good service, but from the company that came get the package I had to wait 6 hours in the lobby of the hostel
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Posted 4 years ago
The receiver’s information had not been passed to delivery company completely. There was missing information on the delivery address, two attempts were made without realising this. No one contacted to me. Definitely, was not a smooth delivery. Also, EuroSender’s customer service is hard to reach
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Posted 4 years ago
Good price and great service!!!
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Posted 4 years ago
deadlines were not respected (two weeks late), bad communication. Really disappointed by the service from a well known company as Kuehne Nagel.
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Posted 4 years ago
Everything is excelent, first and second time 👍🏻💪🏻
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Posted 4 years ago
Fast and easy
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Posted 4 years ago
Really fast and great delivery. Pickup worked fine and parcel reached me fast.
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Posted 4 years ago
Fast delivery
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Posted 4 years ago
Eurosender is rated 3.7 based on 2,035 reviews