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Eurosender Reviews

3.7 Rating 2,035 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,035 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
they worked with DPD Polska (poland), which made a terrible job. DPD did not come to pick up my packages, I had to bring them to a deposit area. My luggages eventually all arrived to France, but more than 1.5 week after i left them, meaning 3 times longer than the 3 days policy Eurosender claims to have. Eurosender's customer service had the audacity to tell me it was my fault if the delivery man from DPD Never came to my door even though i stayed stuck at home from 10am to 18pm to wait for him. Outrageous. I will never use them ever again !!
Helpful Report
Posted 4 years ago
Hi Caroline, Thank you for your review. I am really sorry your experience did not meet your expectations. Please understand you are greatly appreciated as a customer and we would do everything to help you. Even though you can rely on our support for during the delivery process, your courier is responsible for your order. I apologize for all the inconveniences and I am confident your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Very bad service and very bad communication between eurosender and DPD.
Helpful Report
Posted 4 years ago
Hi Vasco, Thank you for your review. I am sorry we are experiencing some issues with your order. Please understand I have already contacted your courier and requested them to provide a status for your order. I will inform you once they respond to me. I am sorry for all the inconveniences. If you have any questions please send us an email at help@eurosender.com. Thank you for your patience. Paul
Posted 4 years ago
Fantastico
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Posted 4 years ago
Hi Marta, Thank you for your review. I am glad you are happy with our service. Don't forget to spread the word) Paul
Posted 4 years ago
Everything worked like a charm
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Posted 4 years ago
Hi Konstantinos, Thank you for your review. Your kind words are greatly appreciated. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
Buen servicio, eficiente y cumpliendo perfectamente los plazos.
Helpful Report
Posted 4 years ago
Hi David, Thank you for your review. I am so glad you liked our service. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
useless GLS Pickup. 0/100
Helpful Report
Posted 4 years ago
Hi, Thank you for your review. I am sorry we experience some issues with your order collection. According to the courier your parcel was not collected on the scheduled date because your pick up address was incomplete. I see that our support agent was already in contact with you and the courier and your order has been delivered. I apologize for the inconvenience and confident your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Was supposed to come Tuesday and only came for pick-up 2 days later!! We were on a schedule of getting the package sent to a conference! I have basically wasted €50 because my package was considered unfit! It was wrapped in its own cover (it was a roll-up banner) with the address on it. I had paid for the option where you can also transport musical instruments and sports equipment, just in case the shape would be a problem. Will not recommend and let others know what Eurosender does to its customers!
Helpful Report
Posted 4 years ago
Hi Maria, Thank you for your review. I am really sorry your experience did not meet your expectations. Please understand that the packing policies are clearly stated during the booking process. Your courier is responsible for your shipment and unfortunately they did not accept your parcel because it was not properly packed. I apologize for the inconvenience. If you have any questions or would like to use this order for your future shipments please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
The only thing what I miossed was a mail with information for tracking. All other things where perfect.
Helpful Report
Posted 4 years ago
Hi, Thank you for your review. I am glad you trusted us with your shipment and I am sorry you did not receive your tracking number. I promise you we will improve and your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
It is not sent, two weeks after the picking, I notice by my custir. Why? I don't like this
Helpful Report
Posted 4 years ago
Hi Diego, Thank you for your review. I am really sorry your order delivery takes longer than expected. I have already contacted your courier and urged them to send us an estimated delivery time. I will inform you once they respond to me. If you have any questions please send us an email at help@eurosender.com. Thank you for your patience. Paul
Posted 4 years ago
Contact with the customer, delivery time, customer service is very good. The only minus is that the DPD courier did not arrive on the agreed day and I had to set a new date. Overall, I highly recommend.
Helpful Report
Posted 4 years ago
Hi Ewelina, Thank you for your review. I am really sorry your parcel was not collected on the initial date. Please understand that at Eurosender our main goal is to provide the best and most affordable courier for you. Although you have our full support throughout the delivery, your courier is responsible for your parcel. I am glad our support agents were able to help you. Please accept my apologies. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Good service.
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Posted 4 years ago
Hi Acqua, Thank you for the 5 stars. I am glad you found our service useful. I look forward to seeing you again soon. Paul
Posted 4 years ago
The package arrived within the given timeframe which was excellent. Everything in tact and when we did have a query concerning the delivery address it was rectified and we were kept informed. Thank you so much
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Posted 4 years ago
Hi Maria, Thank you for your review. I am so glad you liked our service. We work hard to provide the best service for you. I cannot wait for your future shipping needs. Paul
Posted 4 years ago
O produto chegou faltando partes.
Helpful Report
Posted 4 years ago
Hi Pedro, Thank you for your review. I am sorry you had some unpleasant experience with your order. We are here to help you. If you believe that your goods were damaged please send us an email at help@eurosender.com and we will proceed with an insurance claim. Looking forward to hear from you in the near future. Paul
Posted 4 years ago
Very precise and quick delivery.
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Posted 4 years ago
Hi Silvio, Thank you for taking the time to leave us a review. I am glad you found our service helpful. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
Very good service
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Posted 4 years ago
Hi Gabriele, Thank you for your review. Your feedback is greatly appreciated. Looking forward to hear from you in the future. Paul
Posted 4 years ago
It was my first time to use this kind of service and I can say that is amazing.
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Posted 4 years ago
Hi Anna, Thank you for your review. I am so glad you liked our service. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
Excellent service! 5*
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Posted 4 years ago
Hi Dario, Thank you for the 5 stars :). It's much appreciated. Paul
Posted 4 years ago
The package was picked up from Drogheda Ireland 06.02.2020. and it should be delivered to Labin Croatia and its still in transit. I called DPD Croatia and they said that the package is probably still in DPD Depo in Ireland and suggested me to check with DPD Ireland...still checking and waiting.....
Helpful Report
Posted 4 years ago
Hi, Thank you for your review. I am sorry your parcel delivery takes longer than expected. Please understand we will do everything to have you parcel delivered as soon as possible. I have already contacted the courier and requested them to provide an estimated delivery time. I will inform you once they respond to me. I apologize for the inconvenience. If you have any questions please send us an email at help@eurosender.com. Thank you for your patience. Paul
Posted 4 years ago
Everything went smoothly, thank you
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Posted 4 years ago
Hi, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. Paul
Posted 4 years ago
Just perfect
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Posted 4 years ago
Hi Makridou, We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you for being a perfect customer. Paul
Posted 4 years ago
Eurosender is rated 3.7 based on 2,035 reviews