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Eurosender Reviews

3.7 Rating 2,035 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,035 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
Ok! Totul a decurs perfect.
Helpful Report
Posted 4 years ago
Hi Mihaela, Thank you for your review. I am glad everything went well, I did not expect any less :). Please let us know what we can do for you in the future. Paul
Posted 4 years ago
Thank you, parcel arrived on time.
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Posted 4 years ago
Parcel is more than 2 weeks delayed and I have now been told they can’t find it... Absolutely disappointing...
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Posted 4 years ago
Hi Alejandro, Thank you for your review. I am very sorry that your parcel was lost. We understand that this can be a nightmare for you and this is why we have a specific department specialized in handling our customers claims. We will try our best to get the best outcome from the insurance company for you. There is a procedure that must be followed in order to get compensation though. Please respond to our email that was sent to you today at 14:19 as soon as you can so we can proceed with an insurance claim. Looking forward to hear from you soon. Paul
Posted 4 years ago
Sehr gut, immer wieder
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Posted 4 years ago
Hi Peter, Thank you for your review. Your feedback is greatly appreciated. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
Package retrieved and delivered on time. Very good coordination and excelent service!
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Posted 4 years ago
Hi Adelina, Thanks so much for sharing your experience with us. We hope to hear from you again soon. Paul
Posted 4 years ago
Não foi feito o serviço e foi cobrado na mesma. Também não me foi dito que não tinha sido efetuado o serviço.
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Posted 4 years ago
Hello, Thank you for your review. I am sorry your parcel was not collected as expected. According to the courier your parcel was not collected because no one was present at the pick-up location. Please don't get me wrong, I believe what you are saying. I have just sent you an email with a request to confirm a new collection date. Please respond to us as soon as you can so we can proceed. Looking forward to hear from you soon. Paul
Posted 4 years ago
Sve super 😁
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Posted 4 years ago
Hi Goran, Thank you for your review. I am glad you liked our service. Looking forward for your future shipping needs. Paul
Posted 4 years ago
Não estou nada satisfeita com o serviço prestado. Após quase 2 semanas a minha encomenda ainda não chegou ao seu destino final
Helpful Report
Posted 4 years ago
Hi Ana, Thank you for your review. I am sorry for the delays we experienced with your order. Please understand that in logistics factors like bad weather, heavy traffic or simply technical errors could causer delays. According to the tracking number the courier tried to deliver your goods today, however, was unsuccessful because no one was present at the delivery address. Please make sure someone is present at the delivery address tomorrow as the driver will make another delivery attempt tomorrow. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Utilizzato il servizio x spedizione internazionale. Puntuali nel ritiro a domicilio e nei tempi di consegna. La prossima settimana lo userò per un'ulteriore invio internazionale.
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Posted 4 years ago
Hi Simone, Thank you for your review. I am glad you found our service useful. Looking forward for your future shipping needs. Paul
Posted 4 years ago
EUROSENDER ne respecte pas la promesse de livraison en 4 jours ouvrable. Le paquet a été pris chez moi le vendredi 21 février 2020 au matin e nous ne l’avons toujours pas reçu. De plus le traking n’est pas fiable. Il y a 4 jour il apparaissait comme étant arrivé à Porto et aujourd’hui il apparaît comme étant encore en Allemagne. Cordialement Luisa Inácio Carias
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Posted 4 years ago
Hi Luisa, Thank you for your review. I am sorry if this took longer than expected and for the inconvenience this may have caused for you. Delivery times are only offered as an estimation considering the fact that in logistics, delays may occur due to traffic, congestions, roadworks, etc. Please understand that Eurosender has no control on how quick or slow the transportation occurs, as this is done exclusively by the courier company. If you have any questions please email us at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
tutto è andato bene
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Posted 4 years ago
Hi Francesca, Thank you for your review. We greatly appreciate your feedback. I see that you rated us only 4 stars :(. If you have any ideas how we can improve our service please send us an email at help@eursender.com. Thank you in advance. Paul
Posted 4 years ago
My parcel was not picked up after seeing the van drive past and not even try and look for the address. Then the tracking numbers provided did not work once it was finally picked up a day later. I was unable to track them. One parcel arrived on time and the other arrived 1 week later. I had already left the area and had to return to get the box after it was delayed. Terrible service. Some items damaged.
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Posted 4 years ago
Hi Maryam, Thank you for your review. According to the courier your parcel was not collected on the scheduled date because we were missing a local phone number. I am sorry you had some issues with the tracking number and if you believe your goods arrived damaged please send us an email at help@eurosender.com so we can proceed with an insurance claim. Looking forward to hear from you. Thank you in advance. Paul
Posted 4 years ago
The whole process was confounded and too long.
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Posted 4 years ago
Hi Aram, Thank you for your review. I am sorry you had some unpleasant experience with your order. We greatly appreciate your feedback. If you are willing to discuss your feedback or have any ideas how we can improve our service please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
I have used Eurosender services before, but this time for the first time I have ordered to transport goods on pallet. Problems I had: - pick-up happened a week after my confirmation - delivery happened a week after pick-up - there was no direct feedback, I always had to ask what is happening with my pallet... Service was great, just it really needed TOO MUCH time!!!
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Posted 4 years ago
Hi, Thank you for your review. Your feedback is very important to us and helps us improve our service. I am sorry your experience did not meet your expectations. Please understand that in logistics simply a technical error could cause delays. I apologize for the inconveniences and confident your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Trabalho perfeito. Parabens !
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Posted 4 years ago
Hi Manual, Thanks for the review. I am glad you found our service useful. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
Wie immer sehr gut..
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Posted 4 years ago
Hello there, Thank you for your review. I am glad we met your expectations. Paul
Posted 4 years ago
notthing to add
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Posted 4 years ago
Hi, Thank you for the 5 stars :). It's much appreciated. Paul
Posted 4 years ago
Wederom een uitstekende service.
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Posted 4 years ago
Hi Patrick, Thank you for you for your review. I am glad you liked our service. Looking forward to hear from you again soon. Paul
Posted 4 years ago
Excellent service from Eurosender and very quick delivery experience. Thank you for your entire team.
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Posted 4 years ago
Hi Shaik, Thank you for the kinds words. Our team will love your comment. I cannot wait to share it with them. It's customers like you that keep us going. Paul
Posted 4 years ago
Pontual e com um preço excelente !
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Posted 4 years ago
Hi, Thank you so much for taking the time to leave us a rating. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
Eurosender is rated 3.7 based on 2,035 reviews