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Eurosender Reviews

3.7 Rating 2,039 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,039 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
My luggage was not handled carefully by DPD service and I saw the man just throwing the boxes in his van. One package was already torn and retaped. Some of my stuff is also missing and I don’t know how. . overall the delivery service is good.
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Posted 5 years ago
Otkako su GLS zamijenili sa DPD, dostava je puno brza i pouzdanija.
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Posted 5 years ago
Everything went well and fast. Overall good service.
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Posted 5 years ago
We had a dedicated van. The van had a few hours delay at the border because they had to find a new driver, but we were kept informed all the time. If not for this delay we would have given a very good rating.
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Posted 5 years ago
Everything is simple and easy to use. Qualitiy is OK.
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Posted 5 years ago
Recomand, servicii foarte bune
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Posted 5 years ago
Hello, My consignment was collected in the UK on the 13th of February. I was promised a dedicated van and delivery to Stockholm on the 15th or 16th of February. The delivery was made on the 19th of February because the van was used for multiple other deliveries in mainland Europe. I was lied to repeatedly. Terrible service. I should be compensated for this.
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Posted 5 years ago
lief alles prima und schnell
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Posted 5 years ago
Preciso e veloce
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Posted 5 years ago
I loved the service. It's easy, safe and fast.
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Posted 5 years ago
Excellent Service
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Posted 5 years ago
I ordered a pickup from Stockholm on Wednesday morning and their system showed first available day the Saturday. The same afternoon the available day changed and it became Monday, five days after my order! After two days I received a message telling me that I needed to contact them and finally the pickup became available on Wednesday or Thursday, a week after my order! What kind of three-day service you offer, when you only can collect a parcel a week after the order?
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Posted 5 years ago
All good and on time.
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Posted 5 years ago
A really good, budget, quick courier service.
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Posted 5 years ago
Très bon service. Merci
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Posted 5 years ago
great and fast
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Posted 5 years ago
Werd een dag later dan gezegd opgehaald, maar ach dat is Frankrijk. Binnen 48 uur op afleveradres, zeer goed. Deuk in mijn oude trommel, maar zal hem wel niet goed ingepakt hebben. Was erg zwaar dus nogmaals bedankt voor het verzenden.
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Posted 5 years ago
Am facut un ordin cu Eurosender in data de 17/02/2020 încât se lăudau ca in 2 zile lucrătoare voi avea pachetul la destinație in Italia. In data de 02/03/2020 încă nu am primit coletul și nici nu știu când o sa îl primesc dacă o sa îl mai primesc pentru ca am fost informat ca coletul a avut un accident. Call centerul nu face altceva decât sa spună ca ei nu știu nimic și ca așteaptă răspuns de la GLS. Nu recomand Eurosender încât nu sunt competenti și nu sunt serioși dacă nu te informezi tu de comanda ei nu îți dau nici o informație și nu ii interesează de ce ordinul tău e blocat pe undeva. Trebuie sa pierzi tu timp și bătaie de cap ca sa obții informații și așa bani i-am plătit pentru ordin ce dureri de cap mai au dânșii sunt problemele mele. O sa revin cu noutăți
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Posted 5 years ago
Good. Scheduling exact pick up/drop off times would be even better.
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Posted 5 years ago
La manera de gestionar los pedidos y la forma en la que se realiza paso a paso es francamente horrible y el servicio de logística que tiene con SEUR es de lo peor que hay y es que ni siquiera pasan a recogerte el pedido a casa. Realmente no puedo decir otra cosa que no sea DECEPCIONANTE.
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Posted 5 years ago
Eurosender is rated 3.7 based on 2,039 reviews