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Eurosender Reviews

3.7 Rating 2,035 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,035 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
Very good !
Helpful Report
Posted 4 years ago
Hi Lilian, Thank you for the 5 stars. I am happy to have you as a customer. Paul
Posted 4 years ago
Gerne immer wieder
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Posted 4 years ago
Hi there, We are grateful that you took the time to leave us a rating. Thank you for sweet words and your loyalty. Looking forward for your future shipping needs. Paul
Posted 4 years ago
Glassware was neatly packed, in boxes like in stores. Still almost everything was broken! Probably they just throw your boxes across the hallway for their entertainment...
Helpful Report
Posted 4 years ago
Hi Jurgen, Thank you for your review. I am very sorry that your goods got damaged. We understand that this can be a nightmare for you and this is why we have a specific department specialized in handling our customer claims. Please send us an email at help@eurosender.com with more details and photos of the damages and we will proceed with an insurance claim. We will try our best to get the best outcome from the insurance company for you. Looking forward to hear from you soon. Paul
Posted 4 years ago
Very good services. I hope in the future you will use DHL or UPS.
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Posted 4 years ago
Hi there, Thank you for your review. I am glad that you liked our service. I see that we are missing one star :(. If you have any ideas how we can improve our service please send us an email at help@eurosender.com. Looking forward to hear from you soon. Thank you in advance. Paul
Posted 4 years ago
Lost my parcels
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Posted 4 years ago
Hi there, Thank you for your review. Your feedback is very important to us and helps us improve our service. According to the courier your parcel was successfully delivered. I see that our claims agent has sent you and email on Mon, 2 Mar 2020 at 10:36 AM with a proof of delivery attached. If those signatures are not recognizable please reply to us so we can proceed. Looking forward to hear from you soon. Paul
Posted 4 years ago
Picked up as agreed and delivered within 3 working days in good condition at a great price.
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Posted 4 years ago
Hi Cristina, Thank you for your review. I am glad you found our service useful. Please let us know what we can do for you in the future. Paul
Posted 4 years ago
My suitcase was sent back to sender’s address without any reason. It’s been weeks but I still don't hear any feedback. I want full refund!!!
Helpful Report
Posted 4 years ago
Hi Maria, Thank you for your review. I am sorry your parcel was not delivered to you final destination. Please understand we are currently investigating your order and we will inform you as soon as we have some updates from the courier. I am sorry for the inconveniences. If you have any questions please send us an email at help@eurosender.com. Thank you for your patience. Paul
Posted 4 years ago
Puntuale e preciso.
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Posted 4 years ago
Hi Antonio, Thanks so much for sharing your experience with us. We hope to hear from you again soon. Paul
Posted 4 years ago
My packages arrived in 48h without damages. It went perfectly!
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Posted 4 years ago
Hi Benoit, Thank you for your review. We greatly appreciate you taking the time to leave us a 5 star rating. Looking forward to hear from you in the future. Paul
Posted 4 years ago
Very good services!
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Posted 4 years ago
Hi there, Thank you for your review. I am glad you liked our service. Please let us know what we can do for you in the future. Paul
Posted 4 years ago
ottima esperienza
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Posted 4 years ago
Hi there, Thank you for your review. I am glad you are pleased with our service. Don't forget to spread the word :). Paul
Posted 4 years ago
professionalità e celerità
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Posted 4 years ago
Hi Gianmarco, Thank you for your review. Your kind words are greatly appreciated. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
O representante da eurosender, não tem categoria para ser vosso representante.
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Posted 4 years ago
Hi Fernando, I am truly sorry if you felt that our staff mistreated you or were unprofessional at any point. They are highly trained in customer satisfaction and always have this as priority. Nevertheless, they do not know what they can and what they cannot do for our customers; considering that we are in a commission. I apologize for all the unpleasant experience and confident that your next shipment will be more pleasant. Looking forward for your future shipping needs. Paul
Posted 4 years ago
you are very good
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Posted 4 years ago
Hi there, Thank you for your review. We greatly appreciate your feedback. Looking forward to hear from you in the future. Paul
Posted 4 years ago
Alles gut gelaufen - kann man getrost weiterempfehlen!
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Posted 4 years ago
Hi there, Thank you for your review. I am glad we have met your expectations. Looking forward to hear from you in the future. Paul
Posted 4 years ago
What is your service? You rejected me once and even until now i get no tracking. Infact i dont know where the letter is at the moment.
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Posted 4 years ago
Hi there, Thank you for your review. I am sorry you had some some unpleasant experience with you order. Please understand we are working hard to have your parcel collected as soon as possible. I would kindly ask you to reply to our email that was sent to you on Tue, 3 Mar 2020 at 4:24 PM so we can proceed further. Looking forward to hear from you soon. Thank you in advance. Paul
Posted 4 years ago
Timp scurt de livrare, fara incidente.
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Posted 4 years ago
Hi Toma, We are incredibly grateful that you took the time out to leave us a 5-Star review. I am happy to have you as a customer. Paul
Posted 4 years ago
Très bon service. Merci
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Posted 4 years ago
Hi Fatima, Thank you so much for taking the time to leave us a rating. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
The stuff is always there for me to help And i am completely satisfy with your service. Thank you
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Posted 4 years ago
Hi Yasir, Thank you for your sweet review. Our staff will love your comment. It's customers like you that keep us going. Paul
Posted 4 years ago
Reliable service, user friendly page and clear instructions. Dates worked as promised. Great value for money.
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Posted 4 years ago
Hi Alex, Thank you for taking the time to leave us a review. I am glad you found our service useful. Looking forward to hear from you in the future. Paul
Posted 4 years ago
Eurosender is rated 3.7 based on 2,035 reviews