Eurosender Reviews

Name: Eurosender
Rating: 3.73

3.7 Rating 2,038 Reviews

68 %

of reviewers recommend Eurosender

Company Reviews

Questions

Metrics

3.7

Based on 2,038 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

Write Your review

Tell us how Eurosender made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package was sent back to me e no explanation. Couldn't anyone to help me and didn't get a refund. And I was charged €179 VAT which also wasn't refunded.”

Helpful Report

Posted 3 years ago

“Support wasn't able to solved the pickup problema, Finaly had to dropoff the shipment at a pickup point, instead of giving it yo a courier.”

Helpful Report

Posted 3 years ago

“It took me almost a month to get my shipment here and I had to pay extra for a package, but they sent it using an envelope.”

Helpful Report

Posted 3 years ago

“Merci de proceder a mon remboursement”

Helpful Report

Posted 3 years ago

“Awful customer service. Never using again.”

Helpful Report

Posted 3 years ago

“TRANSPORT PROBLEMS”

Helpful Report

Posted 3 years ago

“I disclosed I was trying to ship whiskey you took my money had DHL pick up the package then DHL told me you could ship alcohol that was frustrating but not as frustrating as you not returning my money after it was said and done if it was a few dollars it wouldn’t be a big deal but it was $150.00”

Helpful Report

Posted 3 years ago

“Nessuna possibilità di rimborso 143 euro trattenute. Folli.”

Helpful Report

Posted 3 years ago

“Totally useless, ill-informed, unsupportive, difficult to contact. Will NEVER use again”

Helpful Report

Posted 3 years ago

“No body from DHL picked my packet two times, and when called support they did not understant that literaly nobody picked up the documents, nobody came. Instead, they tried to put blame on me, support asked questions what am I sending, that I have to show my passport to currier, and other usless things - the point was currier did not showed up two times.”

Helpful Report

Posted 3 years ago

“I wish there was -5..Worst service ever. Wasted my money.. almost 115 euros.. then they tell me to pay extra 50 euros for customs to get your package. How did the package travel from my country to Germany without passing through customs. You call them, and no one speaks. You call DhL, they tell you they speak only German. sicken 🤮 🤮. And it's 3 weeks now, I don't even know who has my package. BS.”

Helpful Report

Posted 3 years ago

“Bad payment processing”

Helpful Report

Posted 3 years ago

“Nisem zadovoljen z vasim nacinom dela , vse sem moral storiti sam da je bil paket prevzet”

Helpful Report

Posted 3 years ago

“I have had a truly horrible experience with them. When their courier refused to pick up my parcel for no good reason (no items in the parcel were on their prohibited list, but we got a vague 'internal policy'), they have refused to provide me a full refund. Proceed at your own peril if you want to waste time and money and get some of the poorest customer service I have ever encountered.”

Helpful Report

Posted 3 years ago

“Never again. Booked an international door-to-door delivery. Collecting courier -according to eurosender a subcontractor, GLS germany - failed to show up not only once but 4 times (full days staying at home 9-18h waiting and not going to work) spread along 2 weeks. Complaining about this got me the answer that the courier did indeed show up (gas lighting anyone?), even if nobody rang (there are witnesses of this, I live in a shared flat) nor was there any notification of visit on my letterbox or door. The help center people are very nice and there are very talented people writing reviews. But I did not pay 29 euros to exchange emails with help center nor reading reviews. After canceling the service, Eurosender insists in not reimbursing me, even if they did not deliver proof that the courier even tried to show up in the agreed time frame. No taking of responsibility, no respect for the signed contract, just blaming the client or the subcontractor. We have here a self denominated delivery company which doesn't even manage to collect parcels in a reasonable amount of time. Never again.”

Helpful Report

Posted 3 years ago

“O produto foi recolhido em 29 set e hj 2 out não há notícias. Não há número para rastreio ou qualquer indicação que a mercadoria esteja a caminho.”

Helpful Report

Posted 4 years ago

Hello Valentina, We are sorry for the late reply to your review. The tracking number in Portugal is only updated once the items are shipped from Portugal, that is the reason why you could not instantly track it down. We believe everything went smoothly after all :)! Your Team Eurosender.

Posted 4 years ago

“My bag got lost and no one would help me find it!!”

Helpful Report

Posted 4 years ago

Hello Vishal Upadhayay, Thank you for your feedback. Eurosender has sent you an e-mail on the 11th of February with the proof that your parcel was delivered at the delivery address. However, we never obtained a reply from your side to know if the package was in good hands. Without this information, we are, unfortunately, not in the capacity to assist you in the best way possible. If you never received your belongings in Germany, we can still help you. Thank you in advance for contacting us at help@eurosender.com. Sincerely.

Posted 4 years ago

“I sent three boxes, only 2 were received. I lost one bag and there was no possible way to communicate that or complain.”

Helpful Report

Posted 4 years ago

Hello Hala Alhamed, Thank you for your feedback. We are sincerely sorry if one of your boxes was lost in transit to the destination. It is, unfortunately, never predictable. You can always contact us by e-mail at help@eurosender.com or by calling us +31 (202) 416-320 when there is a problem with your order. We can still assist you regarding this matter and we will be happy to do it if your third parcel was still not delivered properly. Please, do not hesitate to contact us! Sincerely, Eurosender

Posted 4 years ago

“I sent my 03 baggages from Paris to Gex on 28th February 2020. I haven’t received 02 of them yet as of 10 May 2020. My baggages contain- Shirts: Red and White Check (02), White (01), Light Blue (01) , Brown Check (01) , Black and White Check (02), Grey (01). The shirts are from different brands. Calvin Klein, Zara, Ferdous. Can remember these so far. Pants: Camel (01), Off White (02), Navy Blue (01), Light Grey (01). Different Brands- Celio, Burton, Zara etc. Jackets: Both are black- One leather jacket and another winter jacket Jeans: UniQlo Denim Trousers are all check patterns of different colour. Cannot remember. Camera Tripod: Fotopro Tripod- Black carry bag and Blue colour Canon Camera Charger Canon EF 70-200mm f / 2.8L IS III USM (White in Colour) Camera Flashes (02) - Black in colour with wireless remotes Shoes: Hugo Boss (Blue and Red), Adidas (Black), Burton (Brown), Aarong (Chocolate Brown) Prayer Mat: Deep Green 03 suits: dark blue, grey stripe (both are from Fit Elegance) and one jet black suit from Marks & Spencers 04 jackets: Black winter jacket (Decathlon), Leather Bombardier Jacket from Kiabi and one blue summer jacket and another black summer jacket. 03 wrist watches : One was a Seiko Chronometer, One G-Shock and One Armani sports watch.”

Helpful Report

Posted 4 years ago

Hello Muhammed Irfanul Alam, Thank you for sharing your feedback on this matter. We are sincerely sorry for the loss of your two suitcases, that is never predictable, unfortunately. We thank you to have contacted Eurosender so we could act quickly and request for compensation. The money might not have brought back your belongings but we hope you could use it to buy some of your missing items. Sincerely.

Posted 4 years ago

“Péssima continuo a espera de uma encomenda a mais de 2 semanas A qual tinha um prazo de 4 dias Cada vez que solicito os serviços e já são muitos em 10 , 2 correm bem Maria Valente Alves”

Helpful Report

Posted 4 years ago

Eurosender is rated 3.7 based on 2,038 reviews