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Eurosender Reviews

3.7 Rating 2,039 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,039 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
Perfect service! Best regards
Helpful Report
Posted 5 years ago
Despite situation caused by Covid 19, pore cooperation of embassy stuff ( I suppose ) the documents have been picked up and delivered to my address.Few days later than it should have been delivered, but I sincerely think that this was due to an arrangement with the embassy.
Helpful Report
Posted 5 years ago
Unfortunately not all items arrived on time and there was no information on how I could track my items or any update throughout the procedure. Thank you for your cooperation
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Posted 5 years ago
The service was super fast and the staff very helpful and kind. Will definitely use it again in the near future to send stuff around Europe.
Helpful Report
Posted 5 years ago
Although one of the box received was badly damaged and goods inside were broken. Not claimed as were not very expensive. Handling of goods must be improved. Shipment was delivered on time.
Helpful Report
Posted 5 years ago
Never picking package on selected date plus last time I had to pay to change courrier which was picking up package because first one didn't pick it for one week. It's not my problem who Eurosender picks to work with, I shouldn't be charged third of price for their fault.
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Posted 5 years ago
Lack of communication between customer service agents and delivery agents. Furthermore lack of communication between Eurosender and clients if something goes wrong with the delivery.
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Posted 5 years ago
Excellent service. Thank you very much.
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Posted 5 years ago
Merci ! Votre service est efficace.
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Posted 5 years ago
Alles hat reibungslos geklappt. Abholung in England und Transport und Auslieferung in Deutschland.
Helpful Report
Posted 5 years ago
15 days delivery from Croatia to Greece is a joke. Now for next shipment it took them 3 days just to pick it up.
Helpful Report
Posted 5 years ago
Lieferung war super - alles hat hervorragend geklappt, obwohl ich zuerst eine falsche Hausnummer angegeben hatte, hat Eurosender eine zweite Lieferung veranlasst, die dann auch sehr zuverlässig ausgeführt wurde. Toller Service, auch als die Lieferung aufgrund der falschen Angabe zurückkam.
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Posted 5 years ago
Serviço de excelente , rápido e com um bom preço . Fiquei muito satisfeito. Óptimo apoio ao cliente. Recomendo vivamente.
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Posted 5 years ago
Serviço realizado com presteza !
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Posted 5 years ago
Great work!
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Posted 5 years ago
Very fast and efficient, 5 days from Sweden to France. I was very happy with the service.
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Posted 5 years ago
Everyone I spoke to was very helpful. There was a bit of confusion with arranging the pick up and drop off through both Eurosender and then DHL. I think this was almost unavoidable but if the amount of go between each company could be reduced it would be fantastic. Still I must say I really enjoyed the service I received. My package was delivered on time, the people I spoke to were very helpful and everything went well.
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Posted 5 years ago
fast and easy to use service!
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Posted 5 years ago
A encomenda ainda não foi entregue à data. A pessoa para quem foi enviada está sempre em casa. Uma simples chamada para o seu no de telefone a avisar que vão entregar é útil.já que por duas vezes dizem que foram entregar a encomenda, mas ninguém tocou à campaínha. Começo a duvidar da entrega. Será possível ligar antes a avisar da entrega????
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Posted 5 years ago
Service is good
Helpful Report
Posted 5 years ago
Eurosender is rated 3.7 based on 2,039 reviews