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Eurosender Reviews

3.7 Rating 2,035 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,035 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
I’m very disappointed with the service. After fixing the pick up date of my parcel, I waited 1 week for it and the delivery person delivered the parcel not properly to the receiver. The receiver told me there was no door handed, the parcel was in front of the door of his building instead of his apartment door and without informing him. That was so irresponsible way, if the parcel was taken by someone then who will be the responsible for it? Please concern my feedback.
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Posted 4 years ago
Entrega rápida. Sistema de tracking imperfeito.
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Posted 4 years ago
Great service!
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Posted 4 years ago
ontvanger tevreden
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Posted 4 years ago
Very good!
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Posted 4 years ago
Good Service
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Posted 4 years ago
danke super
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Posted 4 years ago
Ich bin super begeistert, wie schnell und korrekt alles abläuft. Und dazu noch einen unschlagbaren Preis!!!! Ich bin super zufrieden und werde weiterhin den gesamten Service in Anspruch nehmen. Vielen Dank an alle Mitarbeiter. Sandy
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Posted 4 years ago
They lost my suitcase!
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Posted 4 years ago
Huge delays and no customer support. I understand the situation is difficult for everyone but I paid a considerable amount of money for this. My parcel came 2 weeks later and in the meantime I had lost complete track of it, I was not sure if it was going to arrive, and apparently nobody was. On top of that, it arrived damaged.
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Posted 4 years ago
levering in Belgié dozen waar zwaar beschadigd
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Posted 4 years ago
Took more time than promised, but was during the corona crises.
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Posted 4 years ago
They never delivered my package for no valid reason
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Posted 4 years ago
Quick delivery and very helpful customer service.
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Posted 4 years ago
I couldn’t track my box, the system seemed not to be updated. Beside that, everything was good. I recommend Eurosender
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Posted 4 years ago
everything perfect
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Posted 4 years ago
Sehr guter Service, exzellente Kommunikation und gutes Preis-Leistungs-Verhältnis.
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Posted 4 years ago
prompte Abholung, problemlose Zustellung (beim Nachbarn) Freundliche Mitarbeiter
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Posted 4 years ago
Alles super! Schnell und zuverlässig. Gerne wieder!
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Posted 4 years ago
I have used Eurosender to ship items from UK to UK locations and also UK to European destinations. The primary reason that I chose to use Eurosender was because of their competitive shipping rates and offer of “extra insurance" at reasonable cost. Eurosender arranged for a courier to collect the item from my address and ship directly to the delivery address. Tracking was made available for the majority stages of delivery. Both items arrived safely and the recipients were happy with the service. The UK to UK parcel arrived with the recipient one day after collection. The UK to Europe destination parcel arrived after 4 working days. I haven't had a need to claim from the “extra insurance" as both items arrived safely with no damage, so I can not comment on the effectiveness and ease of making a claim, but as I was shipping expensive items I wanted the added “peace of mind". As the name might suggest, Eurosender is a European logistics company, they outsource and arrange courier collection and delivery using various, well-known courier companies. Being a European company the “add address details" section can look a bit “foreign", for want of a better word, but this is mainly due to the way that the UK write their address details slightly different from most other European countries. Another factor to consider is the use of Euros for payment; being a UK customer there was a small “foreign transaction fee" added to the order (which was made via PayPal). Even with the transaction fee included the quote was still the cheapest quote, for my particular needs, that I could find online. Eurosender also offer free insurance to a limited value with every order. I cannot recall the exact amount of free cover offered but I do remember that it was quite generous. From my experience using Eurosender to arrange parcel collection and delivery I would recommend this company.
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Posted 4 years ago
Eurosender is rated 3.7 based on 2,035 reviews