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Eurosender Reviews

3.7 Rating 2,035 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,035 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
Très bon service de messagerie , expédition , réception , accueil
Helpful Report
Posted 4 years ago
Hi Franck, Thank you for your review. I am so glad you liked our service. Please let us know what we can do for you in the future. Paul
Posted 4 years ago
everything went fine
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Posted 4 years ago
Hi there, Thank you for your review. I am glad everything went fine with your order. I see that we are missing one star :(. If you have any suggestions or ideas how we can improve our service please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
very good, recommended!
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Posted 4 years ago
Hi Doina, Thank you for your review. I am glad you are satisfied with our service. It's customers like you that keep us going. Paul
Posted 4 years ago
Die 3 Pakete würden nie vom Dienstleister abgeholt. Ich musste dann die 3 Pakete (jeder über 10kg) selbst zu Post tragen und verschicken. Es gab 0 Unterstützung vom Kunden Service. Nicht von Eurosender und auch nicht von DPD. Ich werde niemals wieder mit euch was versenden, und ich werde es sicherlich nicht weiter empfehlen.
Helpful Report
Posted 4 years ago
Hi Elisenda, Thank you for your review. I am really sorry your experience did not meet your expectations. According to the courier your parcel was not collected because no one was present at the pick-up location twice. Please don't get me wrong, I believe what you are saying. I see that our support colleague has already contacted you and sent you a complaint form. Please fill it out and send it back to us so we can forward to to our claims department for a review. I apologize for all the problems this has caused you. If you would like to use this order for your future needs or if you have any questions please send us an email at help@eurosender.com. Looking forward to hear from you. Thank you in advance. Paul
Posted 4 years ago
Envio bastante rápido sem problemas
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Posted 4 years ago
Hi Alan, We are incredibly grateful that you took the time out to leave us a 5-Star review. Please let us know what we can do for you in the future. Paul
Posted 4 years ago
Tout était rapide, précis et surtout largement moins cher que la concurrence!!! je conseils vivement.
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Posted 4 years ago
Hi there, Wow, thank you for your review. I am so glad that customer like you leave us a rating. You feedback made my day :). It's a pleasure to have you as a customer. Paul
Posted 4 years ago
Very good and quick
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Posted 4 years ago
Hi Aratoaeie, Thank you so much for taking the time to leave us a rating. I am glad to have you as a customer. Paul
Posted 4 years ago
Thank you !
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Posted 4 years ago
Hi Igor, Thanks for the five stars :). Paul
Posted 4 years ago
een goede vervoerder
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Posted 4 years ago
Hi Heber, Thank you for your review. Your feedback is greatly appreciated. I am glad you liked our service. I see that we are missing one star :(. If you have any suggestions for us or ideas how we can improve our service please send us an email at help@eurosender.com. Looking forward to hear from you soon. Thank you in advance. Paul
Posted 4 years ago
very good and fast
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Posted 4 years ago
Hi Farmacia, Thank you for your review. I am glad you liked our service. Looking forward to hear from you in the future. Paul
Posted 4 years ago
Potrei dare 5 stelle ad Eurosender , ma il corriere affidatario( GLS ) non ha effettuato il ritiro del pacco nel giorno richiesto ma il giorno successivo, adducendo la scusa falsa che nessuno era in casa al momento del passaggio. Avendo peraltro in casa un videocitofono che registra le foto di chi suona posso affermare che il corriere non è proprio passato a ritirare il pacco nel giorno richiesto. Magari pretendere in futuro maggior serietà dagli spedizionieri sarebbe auspicabile
Helpful Report
Posted 4 years ago
Hi Tolu, Thank you for your review. I am glad that you are satisfied with our service and I am sorry for the unpleasant experience with your courier. Please understand that at Eurosender, our main goal to provide the best and most affordable courier for you. In the future, if you have a courier preference, please inform us prior to booking so we can schedule your order with the courier of your preference, however, the price could be higher. I see that your order was already delivered. I apologize for the delay and I am confident your next shipment will be more pleasant. Please send us an email at help@eurosender.com if you have any questions. Thank you in advance. Paul
Posted 4 years ago
Camera basket got damaged.
Helpful Report
Posted 4 years ago
Hi there, Thank you for your review. I am sorry that your goods got damaged. We understand that this can be a nightmare for you and this is why we have a specific department specialized in handling our customers claims. We will try our best to get the best outcome from the insurance company for you. Please send us an email at help@eurosender.com with more details(photos) of your damaged goods so we can proceed with an insurance claim. I apologize for all the inconveniences. Looking forward to hear from you soon. Thank you in advance. Paul
Posted 4 years ago
Odlični su i uvijek na vrijeme stignu. Možda bi trebali malo smanjiti cijene 😊
Helpful Report
Posted 4 years ago
Hi Vesna, Thank you for your review. I am glad you found our service useful. Please understand that we work with many couriers to negotiate the lowest price for you. I am glad you trusted us with your shipment. Looking forward to hear from you soon again. Paul
Posted 4 years ago
The team is excellent, service on the phone and live chat was consistent and very helpful.
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Posted 4 years ago
Hi there, We really appreciate you taking the time to share your rating with us. We look forward to hear from you again soon. Paul
Posted 4 years ago
The team is excellent and the service on the phone. Would recommend them again anytime.
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Posted 4 years ago
Hi there, Thank you for your review. I am glad we were able to help you. Our team will love your comment. Thank you for making our day:). Paul
Posted 4 years ago
Azienda superlativa ottimi materiali Grazie
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Posted 4 years ago
Hi Mabellini, Thank you for your review. Your kind words are greatly appreciated. It's a pleasure to have you as a customer. Paul
Posted 4 years ago
Everything was great
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Posted 4 years ago
Hi Walter, Thank you for your review. We are incredibly grateful that you took the time out to leave us a 5-Star review. Paul
Posted 4 years ago
Non ho ricevuto il pacco
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Posted 4 years ago
Hi Giovanni, Thank you for your review. I am so sorry for the unpleasant experience with your order and that the courier mixed up the orders. Unfortunately, these things happen in logistics. According to the courier you have received your parcel already. I am glad we were able to figure it out and I apologize for the inconvenience. If you have any questions please send us an email at help@eurosender.com. Thank you for your cooperation. Paul
Posted 4 years ago
Disponibili, celeri nelle risposte , puntuali con le consegne.
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Posted 4 years ago
Hi Michele, Thank you for your review. I am glad are satisfied with our service. Please let us know what we can do for you in the future. Paul
Posted 4 years ago
Inaffidabile ancora il mio pacco non è stato ritirato e nessuno riesce a risolvere questo problema
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Posted 4 years ago
Hi Maria, Thank you for your review. I am sorry your order was not collected on the scheduled date. Please understand that in logistics, factors like bad weather, heavy traffic or simply technical errors could cause delays. According to the courier your parcel was already delivered. I apologize for the delay. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 4 years ago
Eurosender is rated 3.7 based on 2,035 reviews