“It never runs on time!
The delays get worse and the communication is shocking - most people will have driven half a day or more to get to the tunnel (& I would guess 99% are in time) but then you have to wait hours with zero facilities and zero info!!!!
It simply ruins the crossing between UK and France - use the ferries”
“Looked on line to make a booking, but Internet kept messing up, so phone and spoke to a absolutely lovely lady called Dominique, who was the most helpful customer service person I have ever dealt with,
She talked me though everything and informed me of what was on offer 5☆'s”
“I am so pleased with the service I have just received from a gentleman named Allen.
I had made a stupid mistake when booking a ticket and cancelled the ticket instead of amending it which cost me £97, although I spent 35 mins waiting for some one to answer the call, I finally got through to Allen and what an absolute pleasure it was, he understood my situation and got me sorted out and reactivated my ticket.
Thank you so much Allen and thank you Le Shuttle for employing such a helpful and pleasant person to deal with your customers.
I hope that any problems I may have in the future could be handled by Allen.Brilliant.”
“I changed my car in the 7 months from when I made the booking and even though it was just a few centimetres longer than the old one these guys charged me £188 to update my booking. Total rip-off and an example of their monopoly power. Very unhappy.👿”
“Yet another awful experience with Eurotunnel. We booked and paid for our crossing several months ago and have since had to change our vehicle (through necessity) from an SUV to a smaller car. Called Eurotunnel today to update the vehicle registration on the booking and they are trying to charge us £147 for the privilege, (having already quoted us £37 last week for the same vehicle!)
Usual rubbish from the rep on the phone "the system is saying it's now £147, nothing we can do" blah, blah...
What a disgraceful attitude Eurotunnel! At a time when people are struggling greatly and the travel industry has had such a difficult few years, you are holding people to ransom over a holiday they've already booked and paid for!
Suffice to say I think you're a disgrace and should be ashamed of yourselves. It seems like we'll have to try to find £147 from somewhere quickly, or not take our children on holiday this year...
No wonder your review score on here is so poor! Thanks Eurotunnel, hope you are proud of yourselves.”
“Covid faschists, enslaving the humanity through their measures limiting your freedom of travel given by constitution. Completely illegal and unlawful what they are doing! Asking for covid pcr tests, vaccines in order for you to travel! Put this company down, prosecute them and put them to jail! Together with their staff!”
“The UK needs more projects like the Eurotunnel. Quick and easy, no messing around with variable sea conditions, just rock up, roll on and 30 minutes later you're in France.
If only all international travel could be so painfree!”
“NEVER AGAIN! Normally when I travel I have to change my booking and it costs £6-8. I flew into Paris then had to get my car so didn't know exactly what time I would get to the tunnel, so just arrived. They charged me full price for the one way trip even though I had already paid. NEVER AGAIN!!”
