Name: Euroventure Travel Ltd
Address: 58 Comercial Road, Leeds, Leeds
Rating: 4.90

“Every city we went to had its own highlight, everything was planned and organised which took the stress away. Tolly made the trip so much fun. Non stop laughing the whole trip Also made a great friend. Thank you Tolly”

Helpful Report

Posted 5 years ago

“Every city we went to had its own highlight, everything was planned and organised which took the stress away. Tolly made the trip so much fun. Non stop laughing the whole trip Also made a great friend. Thank you Tolly”

Helpful Report

Posted 5 years ago

“Every city we went to had its own highlight, everything was planned and organised which took the stress away. Tolly made the trip so much fun. Non stop laughing the whole trip Also made a great friend. Thank you Tolly”

Helpful Report

Posted 5 years ago

“I took the Iron Raiser trip with Euroventure that included Berlin, Prague, Vienna and Budapest. Overall I had a decent experience, with proper information being made available from time to time. The group leader was friendly. I would like to mention the guided tour ticket for schonnbrun palace in vienna was way more than that if purchased by self. Moreoever, the hostel at Vienna was below average with no breakfast and fan in the rooms. The hostel in Budapest had bed bugs. The package can include much more options and can be better organised.”

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Posted 5 years ago

“Used euroventure for a trip around Europe and they really helped make the process a whole lot easier! They arranged hostels and hotels for us to stay in, which were in great locations and suited us fine. The instructions included in our booklet on how to get to the chosen hostels were also great and helped us get there quickly. Their help before and during, (included in the booklet) was really appreciated and made sure we felt at ease, with little tips and guides on what to do in each place. As well as easy to understand instructions on the trains we would get and where to find them, which all worked out fine for us. The only trouble we had, was in Italy when we struggled to understand how public transport worked, and faced a fine as a consequence. So perhaps some additional information on public transport, such as where to buy tickets from would have been helpful, but other than that euroventure were great and we would definitely consider using them again!”

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Posted 5 years ago

“We experienced a couple of issues on our trip around Europe (Amsterdam, Berlin, Prague, Budapest, Munich and Brussels) with euroventure. The first issue we came across was that our train from Amsterdam to Deventer did not exist, when we checked train times the day before, this meant we had to contact the euroventure emergency number to find out which trains we could get instead. Therefore, we had to get an earlier train and change twice at Utrecht and Amersfoort. Amersfoort was also spelt wrong on the email sent from euroventure with the new train times, meaning we all filled it out wrong on our interail passes. If we hadn’t checked the day before we would have missed the train and lost half a day in Berlin. The second issue we experienced was that on a number of trains we could not find seats as they were full, so we had to sit in the gangways for 4+ hour train journeys. This is as a result of being advised in our euroventure information book that the trains were open seating, so we would therefore be able to sit in any seat, when in fact the majority of people reserve seats meaning there aren’t many, if any, left for open seating. We therefore paid for seat reservations on a lot of our later trains to ensure we had seats, adding to the overall cost of the holiday, around 5 euro per train per person. We would have expected booking through a company of expert travellers that this issue would have been highlighted to us and the option to reserve seats given in the booking stage. The third issue we experienced was that whilst a lot of the hostels promise free breakfasts on their websites, if you book through a company like yourselves you are expected to pay for them. The final issue we experienced on the holiday was with our hostel in Brussels. We decided to get the later train into Brussels to ensure we had some time to explore Munich, however this train ended up being delayed so we arrived in Brussels around 11pm. Once we arrived at the hostel after using the public transport we were told that we were in a separate building 20 mins walk from where we were, there had been no mention of this in the directions and information about the hostel. We therefore had to walk through the streets of Brussels at 11.45pm which was a frightening experience for a group of five girls, as the streets were filled with drunks. If we had known that the hostel was so much further away we would have got the earlier train. Once we arrived at the hostel we went to the room the lady on the front desk gave us keys for and directed us to, to find that there were only two beds for five of us. We therefore tried to call reception but it had shut as it was now past midnight, (something else we weren’t told about), which would have been an issue if our train was delayed anymore. We therefore decided to go back down to the lobby and phone the emergency euroventure number. Whilst we were doing this we noticed a guy locking the common room and asked if he worked there, instead of answering the question he asks “why?” so we ask again and instead of answering he asks “Is there a problem?”. His whole attitude and not answering the question as to whether he worked at the hostel made us all very uncomfortable and unsure whether to trust him, but we told him about the problem as we didn’t have any other option. He eventually sorted the issue out for us, but not before having a go at us for being on the phone to you and yelling down the phone in another language which made us feel very intimidated. The person on the euroventure emergency number was very nice but at the end of the day there wasn’t much he could do. We wrote an email to euroventure about these issues and were offered no compensation instead given a very condescending email reply in which they forgot to copy the trip leader into. Because of theses experiences I would not recommend using this company and would not book through them again.”

Helpful Report

Posted 5 years ago

Thanks again for the feedback which you already sent us by email. Here is the email you referred to that we wrote back to you, which you are still very welcome to respond to. I have copied it exactly since it still addresses all the points you raise. Please do reply to it if you have any further comments to make and we will be more than happy to assist you further. On 18th July I wrote to you: Thanks very much for your email outlining the issues you experienced. I wanted to give you a full response so apologies I wasn’t able to do this yesterday. I am sorry that you found the train in the travel pack was not running. Timetables do change, and various cancellations occur, which as you mentioned we do not have control over. Unfortunately, we don’t have such an alert system as you described – this is not down to the size of the company (about 20 people) but actually just this kind of system doesn’t exist. Our way of compensating for this is having the out of hours phone, which you were able to call once you found out about the problem. Regarding the misspelling of Amersfoort, Amy who you spoke to on the phone sent you an email within just a few minutes of the call to get you all the information quickly, and she typed out the station name wrong. This would not have affected your interrail passes in any way. Whilst we did mention when confirming your booking that you could add seat reservations that weren’t compulsory, I acknowledge that we didn’t specifically advise either way whether we thought they should be included. I agree with you that booking through a company of expert travellers we should be providing this guidance as opposed to simply presenting the option. The issue is that it’s hard to know specifically which trains will be busy and over what period, and we don’t want to make people feel that they should always include them when they don’t need them – after all there is also a benefit to being flexible with the interrail pass on the day of travel. I am glad that you were able to purchase the seat reservations in the station once you made the decision to, and of course the cost of these would have been the same if you had booked through us. For next summer we will review which trains are particularly busy and we will try to make that information more accessible to guide travellers on which trains we would recommend seat reservations on. I have looked into the Brussels hostel, and would like to reassure you that the experience you described is an anomaly. I am very sorry that you felt unsafe walking across Brussels. We were not aware that the hostel would allocate you a room that was twenty minutes’ walk away, as if we had been we would not have booked it. We look at our hostel partnerships at least once a year and work hard to make sure you are staying in places with a minimum standard of service. This kind of feedback helps us do that and we have decided not to use 2Go4 Grande Place hostel any more. I can only apologise on behalf of the hostel for the behaviour of their employees, which does not adhere to the standard we would also expect. With regards to breakfasts, it is not something that we claim to include. Hostels which include free breakfast for everyone also include it for Euroventure guests, as should have been the case in the Flying Pig Uptown in Amsterdam for example. We do try to be as clear as possible with everyone at the time of booking about exactly what is included, and we do also review this kind of information from time to time – but if it is not what you expected then we can look at improving our communication in this area. Thank you for your kind words about the rest of the trip. We really appreciate the feedback and I am sorry about the issues that you described. We will take it all on board in the hopes of improving our service in the future. Philip Cabra Netherton Managing Director Euroventure Travel

Posted 5 years ago

“Euroventure helped book a trip for our 3 16 year old boys to Spain - they were very helpful and all the transport and hotels were extremely well organised. They sent a comprehensive pack to them before departure and the hotels were a great standard (all had pools which was an added bonus). The boys had a great time and we’re very well looked after. Thanks to the Euroventure team. Would highly recommend to friends and would definitely book with them again.”

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Posted 5 years ago

“This company has helped us a lot in organising our trains. We found the sheet given to us with options for train times very helpful, and they saved us a lot of hassle for booking reservations. However we had a problem. This company did not book us reservations on a train that had compulsory reservations which they had put on our list of possible trains to go on. This caused stress for us on the train, and led to us having to pay €20 each extra for reservations. I hope that we can be compensated for this.”

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Posted 5 years ago

Hi there, Thank you for your feedback and I'm glad our service was helpful :) I'm sorry to hear you think there was a reservation missing from your itinerary. Of course if you had contacted us at the time or at any point since your trip a few weeks ago we would of course have already refunded you for this if it was indeed our mistake! Our office is open 7 days a week and our staff are always on hand to offer assistance while you're away. If you can please inform your Trip Organiser which journey this conerns we can then send you a refund. I'm sorry if this caused you any hassle but as we had no contact from you at all we had no idea there were any issues for us to resolve. We hope you enjoyed your Interrailing trip anyway and will process this refund as soon as we hear from you! Best wishes Amy

Posted 5 years ago

“We had a spectacular experience using Euroventure for our European vacation. The hotels were perfect, rail passes met our needs and the overall experience was wonderful. I would recommend anybody who has a busy schedule like us or just wants an impressive vacation to use Euroventure. The work that Richard, Emma and Bogi put in to suit our needs was unprecedented. We will use Euroventure again for our next vacation.”

Euroventure Travel Ltd 5 star review on 26th July 2019

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Posted 5 years ago

Hi Todd! Thank you so much for your lovely review, we really appreciate it! Glad you loved your trip and we can't wait to help you plan your next adventure :) Return customers always receive £100 off per person as well so you can put that to good use! Thanks again! Amy Office Manager

Posted 5 years ago

“Euroventure is a great choice when wanting to travel alone as it gives you a chance to meet new people with the security of safe travel highly recommend”

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Posted 5 years ago

“Euroventure is a great choice when wanting to travel alone as it gives you a chance to meet new people with the security of safe travel highly recommend”

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Posted 5 years ago

“Well organised, good hostels, useful booklet, very efficient. We had a great time. Would use again”

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Posted 5 years ago

“I done the Central Europe trip in June just gone and it was amazing! Everything down to all the small details were planned and organized making the traveling experience stress free and enjoyable! The tour leader was amazing he got us from A to B and dealt with any small bumps calmly, aside from being professional he approachable and always in good spirits. The booking of the trip was made easy and stress free by the euroventure team, they are always available to help with anything which I loved. I would definitely recommend 10/10 and I hope to do another tour with them very soon. The experience would not have been the same without the committed team.”

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Posted 5 years ago

“I done the Central Europe trip in June just gone and it was amazing! Everything down to all the small details were planned and organized making the traveling experience stress free and enjoyable! The tour leader was amazing he got us from A to B and dealt with any small bumps calmly, aside from being professional he approachable and always in good spirits. The booking of the trip was made easy and stress free by the euroventure team, they are always available to help with anything which I loved. I would definitely recommend 10/10 and I hope to do another tour with them very soon. The experience would not have been the same without the committed team.”

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Posted 5 years ago

Thank you so much for your lovely review, we really appreciate your feedback! :D

Posted 5 years ago

“I had a really great experience with Euroventure! The Euroventure staff were very accommodating and responded very quickly to any emails. When planning my trip, I made several changes throughout the planning process (adding/removing people, changing accommodation needs) and they were able to make all the changes with no issues whatsoever. We traveled to five countries: London, Amsterdam, Frankfurt, Paris and Barcelona. The hotel/hostel locations in Amsterdam and Paris were perfect. In Amsterdam, our hostel was within walking distance (or 1 train stop!) of nearly everything we wanted to do. Our hotel is Paris was not only in a great location, but it had a mini-kitchen which was awesome to reduce costs and cook my own meals. In Frankfurt and Barcelona, the location of our hotels were somewhat inconvenient which was frustrating as it took more time (and transportation cost!) to travel to the touristy areas. While the hotel in Barcelona was nice, It was very far away from all the beaches and clubs which made it difficult to travel conveniently. I would have preferred staying in a hostel or lower quality hotel that was closer to the beaches. That being said, all hotels/hostels we stayed at were very clean, nice and comfortable. For someone who doesn't have a lot of experience with trip planning, Euroventure was a great resource in ensuring safe, legitimate and affordable accommodation is (mostly) good locations. It was also a great stress-relief to know that all the train rides were booked at appropriate times that lined up with checkout/check in times. They also provided information on how to get to the hotels/hostels which made them very easy to find. The whole journey was very easy and relatively stress-free. For others reading this, I would recommend placing the most emphasis on a convenient location as I found that to be the most valuable aspect of the accommodations. It really contributed to how we were able to enjoy our time in each country. All in all I would totally travel with Euroventure again. It made trip planning SUPER easy.”

Euroventure Travel Ltd 5 star review on 25th July 2019

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Posted 5 years ago

Hi Sara, Thank you so much for such an in-depth review! I'm really glad that you enjoyed your trip with us and we will definitely take all your feedback on board! In terms of the hotels we review our partner accommodation every year and so will take all your comments into account to improve our service as much as possible. In regards to the Barcelona hotel specifically, we usually find that our customers prefer to be in the city centre and have had previous comments that the beach hotels are too far out so in can be very subjective! This year we introduced our Travel Preferences Form which has really helped us understand the most important elements to each individual, so in future in terms of cities such as Barcelona we can also include questions regarding the location in terms of both the city centre and also the beaches etc, so thank you for bringing it to our attention! Thank you again for your review and we hope you'll travel again with us in the future! :) (and you'll have the £100 returning dicount as well!) Best wishes Amy

Posted 5 years ago

“This company made the trip for me. Everything was seamless and enjoyable. All I had to do for my inter-rail was turn up! Big thanks to Richard for editing my trip and making it perfect for us! Fully recommend.”

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Posted 5 years ago

“Everything we asked for a holiday was delivered superbly ! We could not have asked for more from a holiday.”

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Posted 5 years ago

“I had the most incredible time while travelling with Euroventure! I received so much information and help before we set off and everything went perfectly! They arranged my whole trip and it was completely hassle free. I would 100% recommend travelling with them, they were always there to help answer any questions I had. Thank you all so much! Can’t wait to book my next Euroventure!”

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Posted 5 years ago

Hi! Thank you so much!! We really appreciate you taking the time to leave us a review and we're so glad you had an amazing time! Can't wait to help you plan the next one! Thanks again! Best wishes Amy

Posted 5 years ago

“Very good locations and good instructions on where to go each day. Really enjoyed going to the recommended locations they recommended. However some of the hostels that I was booked in to had no air conditioning and during a heatwave, it made sleeping very uncomfortable. Also, the Obanjan island retreat that I paid extra to go to was very quiet. I know Euroventure may not have known how busy it would have been there but as I paid extra to go here and expected a lot, I was disappointed that there was not much going on daily and overheard someone say two years ago there was a lot more going on. When returning from the island I had about 5 and a half hours to get my flight at 3:30 but with unbelievable traffic, I was still about 30 minutes away at 2:30. I was sure I would miss my flight and so called Euroventure asking what to do. They said there was nothing much they could do as they didn't book the flights and told me there was another flight at 10:00 that night (I looked it up after, it was @400 and took 18 hours with a stopover). I miraculously managed to get to my flight with 25 minutes left, but never got a call or message from Euroventure asking if I got the flight or not. I thought this was a bit inconsiderate as I was very panicked when I rang and didn't get much help further.”

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Posted 5 years ago

Hi Sean Thank you for the review and the positive words about our recommendations, as well as the rest of your feedback! I agree that sleeping during a heat wave without air conditioning is uncomfortable. I think more and more places will have to install air conditioning as the climate changes. We prefer to book places that have air conditioning, but not all hostel dorms have it so it can sometimes be a question of availability. I’m sorry that Obonjan island didn’t live up to the expectations you had. We take all feedback about locations and accommodation providers into account and constantly review them, so that we can offer the best advice and experience to travellers. I am glad that you did manage to make your flight home as it sounds like the alternative was very expensive. We try to provide whatever assistance we can whilst you are on the itinerary that you book with us, which is the overland transport between cities and the accommodation. As you say since we don’t sell the flight element, we are limited in what we can do and can effectively only help with information. We are always willing to provide assistance whenever you get in touch with us and we did let you know you could call us again if you missed your flight. I’m sorry we didn’t check in with you this time but I’m glad it worked out in the end. Thank you for the review again and we hope we can help you plan another trip in the future. Phil Managing Director

Posted 5 years ago

“The team put an extortionate level of thought into the trip, accommodation was perfectly suited to us, within minutes of each train or bus station and if we needed help they were a 24/7 phone call away from a nice voice who knew everything from bus fares to good places to eat, would recommend HIGHLY”

Euroventure Travel Ltd 5 star review on 24th July 2019

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Posted 5 years ago

Hi Thank you so much!! We really appreciate you taking the time to leave us a review! We really do put so much thought into our personalised travel packs and try and make everyone's trip as special as possible so I'm really grateful for your lovely feedback :D Thank you again! Best wishes Amy

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Euroventure Travel Ltd Reviews