Euroventure Travel Ltd Reviews

Name: Euroventure Travel Ltd
Address: 58 Comercial Road, Leeds, Leeds
Rating: 4.90

4.9 Rating 993 Reviews

99 %

of reviewers recommend Euroventure Travel Ltd

Company Reviews

Metrics

Info

4.9

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Euroventure Travel Ltd:

Euroventure create bespoke interrailing packages for groups and independent travellers, including hand picked accommodation, directions and train tickets. It’s totally flexible: tell us where you want to go and when, and we sort out the rest. Once you go away you’re free to make the most of your days – we don’t prescribe activities or set times; we know each traveller has a different idea of what makes the perfect Euroventure. Travelling Europe by train is scenic, sociable and environmentally friendly, and with so many cultures and landscapes to cover, it’s the perfect way to experience them all in one trip.

Visit Website

Phone:

01138682360

Email:

info@euroventure.com

Location:

58 Comercial Road,
Leeds
Leeds
LS53AQ

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Euroventure Travel Ltd 5 star review on 30th October 2024

304

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic experience , guided by Vera, met great people . Would definitely recommend! Great way to travel!”

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Posted 2 years ago

Hi Zak, We are really pleased to hear that you had a great experience and thank you for your recommendation for others to book. I'll be sure to pass on your lovely words to Vera to let her know you enjoyed your trip. :) Thanks, Tomer

Posted 2 years ago

“I initially booked with Euroventure before the pandemic back in 2019. I was unable to get a refund on my trip but their amazing customer service team worked with me at every step of the way to ensure that I would be able to take my dream travel trip at a later date! They took the stress out of planning and helped me avoid all of the stressful details and pitfalls I would have gotten caught hung up in. And thanks to the group tour style of the trip I booked I was able to meet an insanely amazing group of people I now consider my lifelong friends. I definitely recommend booking with Euroventure for anyone who has the time and money to spare!”

Euroventure Travel Ltd 5 star review on 26th June 2022

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Posted 2 years ago

Hi Anna, I'm super glad to hear you enjoyed your trip and made lifelong friends! The pictures are proof of that! :) We really appreciate the positive feedback and your recommendation of our services! Thanks, Chloe

Posted 2 years ago

“Quick and responsive customer service when planning your trip. However not so useful when on your trip they are closed by 4pm and only provide generic non specific advice when stuck, that you can find out on your own - if you have problems outside of their open hours your on your own! Trip would have been good value for money however I ended up having to pay for hotels in 5 out 7 place as I was in mixed dorms (this should have been made clearer at the booking stage) which consisted of all males in some places with myself being the only female- I did not feel safe as a solo traveller! I was stranded in a remote area near the start of my trip due to train cancellations and speaking to euroventure- I ended up having to get a taxi to the next destination, and after a complaint from my family I did receive a refund for the cost of the taxi in a timely manner. This was my first solo travel experience as I usually do group trips (where accomodation is generally single sex) however my experience with this company created much panic and anxiety and as such I would not feel comfortable or confident in travelling with them as a solo traveller or as part of a group in the future. I feel that they are not particularly concerned with their customers safety and are reluctant to assist if you feel unsafe and ask for help.”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave a review and again, sorry that you feel disappointed with your Euroventure experience. I did reply and address many of these points to your email back in April, but never received a reply from you. Our Office Manager had already been in touch with you to explain that the reason you weren't in female-only dorms is that you had instead purchased mixed, smaller-sized dorms and had not given any indication that staying in single-sex dorms was an essential part of your trip. When you rearranged your trip during COVID, you emailed us to clarify that you would be staying in 'smaller-dorms', with again no mention of female-only dorms. These same-sex dorms tend to be much more expensive and I am not aware of other travel operators who would automatically opt for these female-only dorms as standard. Nevertheless, I do of course acknowledge your point made about safety: this is undoubtedly our number one priority for all of our customers and it's for this reason we only use hostels with high ratings, that we have vetted ourselves and can trust. Your previous comments regarding the receptionist being on her phone and there being underwear on the floor of your hostel room, which prompted you to seek your own accommodation, have been passed on to the hostel. If you had mentioned this to us or the hostel at the time of your stay, these issues could have been quickly resolved as opposed to checking out. I'd also like to extend our apologies for the problems you encountered with the train; of course, a train being cancelled due to adverse weather conditions is never ideal for anyone. Our team here did everything they could to help you based on the information they had at their disposal. Our usual office hours are Monday - Friday, 08:00 - 16:00 - but we do have a 24/7 emergency helpline, exclusively for travellers who are away on their trip so we can help outside of these office hours if required. Sadly you did not ring this emergency number so we weren't aware of any problems until we were back in the office. We're always open to suggestions and ways we can improve, however, we completely reject any suggestion that we are not concerned about customer safety nor are we in any way reluctant to help. Our travel team and management spoke to you several times and tracked replacement trains whilst we waited to hear back from you as to what you had decided to do. At the first point of learning about it, we immediately refunded you in full for the taxi you had taken to get to your next destination. Thanks again though, for leaving your valued feedback, which we will of course take on board. Please do get back in touch with us if there's anything else we can help with or explain further. Best wishes, Alex

Posted 2 years ago

“Excellently organised, not overpriced and a fantastic time”

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Posted 2 years ago

Hi Elias, Thank you for your lovely feedback, we are glad to hear you had a fantastic time on your trip! Thanks, Amy

Posted 2 years ago

“Our Guide was fantastic and she was so helpful in making everyone's experience unique. Including my own she told me loads of great places to go which made me very happy. I would happily go again with this guide as she went out of her way to make everyone on the tours experience special.”

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Posted 2 years ago

Hi Maidie, We are so please to hear you had such a wonderful unique experience. I'll be sure to pass on your fantastic review to your tour guide leader to let her know you enjoyed the trip! :) We really appreciate your positive feedback and hope you would book with us again in the near future. Thanks, Chloe

Posted 2 years ago

“Had a great trip doing the whole of Europe tour, Catherine was very friendly and helpful. The set itinerary was really good as were the hostels we stayed in. For sure would reccomend!”

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Posted 2 years ago

Hi James, We are really glad to hear you enjoyed your trip around Europe! :) I'll pass on your positive review to Catherine to let her know you enjoyed the trip. We also really appreciate your recommendation of our services! Thanks, Alex

Posted 2 years ago

“Had an amazing time on the Euroventure whole of Europe group tour! Everything was made really easy for us and I felt that it was very good value for money. I met some amazing people and made some great memories. The tour leader Catherine was fantastic and was able to assist with everything. I would definitely book another trip with Euroventure in the future!”

Euroventure Travel Ltd 5 star review on 30th April 2022

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Posted 2 years ago

Hi Will, We are so happy to know you truly enjoyed your trip! I will be sure to let Catherine know of your positive review, I'm sure she'll appreciate it. Thank you for recommending us to future customers! :) Best regards, Tomer

Posted 2 years ago

“Absolutely amazing trip with euroventure. From start to finish it couldn't couldn't gone any better. Nothing was ever too much hassle for our tour leader, Catherine, she was a blessing and made our trip so fun. Would highly recommend”

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Posted 2 years ago

Hi there, It's so wonderful to know that you had an amazing trip! I'll be sure to let Catherine know you had a good time! We really appreciate your recommendation and hope to have you book with us again in the near future. Thanks, Teya

Posted 2 years ago

“I went on the whole of Europe group tour for a month with Euroventure and I couldn't have been more happier! With Catherine as our tour guide we got to experience the beauty of Europe Safely and with no hassles. Catherine was always on hand to help with questions, offer suggestions and even sit down and chill. She was amazing as was the tour. They really thought of everything to make the trip unforgettable! Would definitely book again.”

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Posted 2 years ago

Hi Rebecca, It's so lovely to hear that you had the best experience on the trip with our tour leader Catherine! I'll let her know of your positive review. From your picture, I can see you had a wonderful time. We really appreciate your review and hope to have you book with us again soon. Thanks, Amy

Posted 2 years ago

“Excellent service all round especially the tour guide who was friendly, informative and professional.”

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Posted 2 years ago

Hi there, Thank you for your lovely review and feedback! We are happy to hear you enjoyed your trip and hope you will book with us again soon. Thanks, Tomer

Posted 2 years ago

“Customer service has been amazing. Teya responded to my emails really quickly and always gave helpful suggestions. I've booked my trip thanks to her and I'm really looking forward to it. I would really recommend using the custom trip service, the staff are great at making your trip perfect for you!”

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Posted 2 years ago

Hi Emily, Thank you for the lovely and positive feedback about our services. We are glad to hear you enjoyed your trip and thanks for the recommendation. I'll let Teya know you appreciated her help. We hope you'll book with us again soon. Thanks, Tomer

Posted 2 years ago

“Rented a VW Camper Van to explore Northumberland. Amy was fantastic, organised everything for us and nothing was ever too much trouble. Would highly recommend and we will be booking again for next year.”

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Posted 3 years ago

“From the moment we booked our week long trip with Goat, via Amy, nothing was too much trouble and she talked us through the process and made the whole thing a breeze. The van itself was clean, well equipped and very easy to drive. We opted for GOAT (Amy) to arrange our campsites and were presented with a personalised itinerary that was extremely welcomed as we were given all the information needed to glide in and out of the sites selected and we were not disappointed in anyway. I can thoroughly recommend this efficient operator without any hesitation. My deposit was returned within 48 hours without a hitch. We will use them again.☺️❤️❤️”

Euroventure Travel Ltd 5 star review on 12th August 2020

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Posted 4 years ago

“I CANNOT recommend this travel agency enough! I booked a surprise honeymoon for my nephew and his spouse with Euroventure Travel Ltd. and their customer service is unparalleled! For reference, I live in the US and wanted to plan a multi-country trip via rail through Europe for my nephew and his spouse for their honeymoon. They helped me customize the trip, (3 countries) keep in a budget I wanted, and picked out some amazing hotels all within the city centers of their itineraries. I wanted the trip to include a a few countries, but I didn't have a huge budget, and they really worked with me to make this an amazing trip! We went through a few scenarios, trying to decide what would be the best itinerary for the time period and budget I was able to afford. It was great. There were a few times that I had simple (and sometimes complicated) questions regarding the trip and I would email the travel team in the evening and wake up to detailed responses in the morning. If I emailed during their working hours, I received an almost instant response from the team, not an automated response. I honestly felt like I was talking to a friend and not a travel company. I can't thank them enough for helping me plan an unforgettable honeymoon for my loved ones!! If you are planning a holiday via rail throughout Europe and need help planning, look no further, Euroventure Travel is the agency you want to use for your holiday!!!!!”

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Posted 4 years ago

“I had the most amazing time on the Iron Curtain Tour! We managed to fit so much into the week, with so many great recommendations by our awesome tour leader. Any difficulties as a cause of current travel situations were resolved without issue, and I always felt safe. Euroventure tours are to the best places, with the best people, and I cannot recommend them enough. Please do yourself a favour and book with them!”

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Posted 4 years ago

“I had an amazing time on the iron curtain tour which was well organised so I could see a lot in a short space of time. Our tour leader was great; very knowledgeable and made good recommendations in each city. I was also pleased with the quality and location of the hostels. I will definitely consider booking with euroventure again.”

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Posted 4 years ago

“The Iron Curtain Tour I went on was a great adventure! Euroventure was responsive with communication and on the tour the hostels were wonderful! My group was affected by the pandemic closures, but we made the most of it and Euroventure kept us updated throughout the week. No issues during travel!”

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Posted 4 years ago

“Can't Fault Euroventure team for everything and creating the trip of a lifetime! Even with the current coronavirus issues, they are flexible, understanding and dealt with any concerns of the virus to reroute the trip. Will definitely be using them again!”

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Posted 4 years ago

“Had a wonderful trip organised with Euroventure. All hotels fab and instructions on how to get to places spot on. No issues at all and I definitely recommend. Hil”

Euroventure Travel Ltd 5 star review on 4th March 2020

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Posted 4 years ago

“Interailing in 2019 was one of the most exciting adventures of my life. in such a short amount of time we got to visit 8 countries, which included places I would have never considered going to without the help of Euroventure. in addition to the actual travelling the days before departure Euroventure sends out your own little travel journal with your itinerary and other personal features, this makes it that much more exciting and also gives you a sense of security if you are at all nervous. I would definitely book with euroventure again. Thank you for the experience of a lifetime.”

Euroventure Travel Ltd 5 star review on 2nd March 2020

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Posted 4 years ago

Euroventure Travel Ltd is rated 4.9 based on 993 reviews