Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.93

1.9 Rating 491 Reviews

23 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 5 star review on 15th September 2024

Anonymous // 01/01/2019

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“Easy no problem returns.”

Helpful Report

Posted 7 years ago

“Guildford store are great. I ordered a bike in Feb and I really cannot fault the service. Staff were really helpful and assisted with everything from set up to accessories. I have been back several times and always received the same great level of service. I was due to ride the 100 and discovered a flat and hole in my tyre the day before. Fraser was great he fitted the new tyres for me and didn't charge me anything other than the product cost. I wouldn't hesitate to recommend”

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Posted 7 years ago

“Terrible customer service, sent me the wrong product (wrong color) and insisted I will return it before sending a replacement. Needed it urgently so I had to stay with ehat I got. Won't buy there again.”

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Posted 7 years ago

“Personal touch informed staff”

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Posted 7 years ago

“2 bikes ordered, 2 request of european brake setting. 0 job done dispite the confirmation it would be done. Evanscycle customer service is quick to answer but useless. Good bye Evans, pass your way customers.”

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Posted 7 years ago

“Maidstone Store i ordered some GoPro bits on line and was rung by what seemed to be the orst communicator ive ever heard.. to say the parts were in..i looked forward to going as i was keen to purchase a new bike..they couldn't find my package..then it turned up..i was looking a bikes,noone took any notice, i then had to ask a question and got a totally disinterested answer.. i walked out taking my £750 elsewhere...can't believe the lack of interest...”

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Posted 7 years ago

“Shocking customer service in Maidenhead store today. I called store and was told they would have a look at my gears if I brought in my bike, it would likely take a couple of minutes. When I arrived at after a 30 minute drive the supervisor point blank refused to look at the bike. He said I'd need to book it in for a service even though he hadn't even looked at the bike. He didn't seemed bothered that a member of staff had said it would likely take a couple of minutes to fix and I should bring it in!! I find service at Evans patchy depending on the store and staff......I bought my £2k road bike from them, probably go somewhere else next time.”

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Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

“Just collected my Specialized hybrid from the Reading store. I was served by Ella C who was absolutely fantastic, she was extremely knowledgeable and helped to set the bike up for me. I purchased lights and a cage from Instore, she helpful fitted these for me without asking. Great staff like this means I will be a repeat customer, and will deafinatley recommend this store to all. Great work Ella.”

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Posted 7 years ago

“Totally disinterested staff. Poor range of stock. Haven't been for a while, forgot what it was like. Won't go back. Guildford.”

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Posted 7 years ago

“Best in shop service I've found from a bike shop”

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Posted 7 years ago

“very easy to find and order what your looking for online, paid and received my confirmation email with minutes, and looking forward to receiving my products . exciting times”

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Posted 7 years ago

“I ordered and paid a bike on 10th April. Four days later I received an email saying that the bike was out of stock. After a few emails I decided to order another bike, which was more expensive and for which I was offered a small discount. I then asked if I could pay on delivery, but I was told to call and make the payment in order to proceed with the order. I called 3 times and left a message on the answer machine. No one got back to me. I then decided to go to the local store, when I could finally proceed with the order, but they say it would take 3 weeks for the bike to arrive. The day before I collected the bike, I received a phone call from the store and I was told that unfortunately the bike had been sent without the basket that was coming with it. I collected the bike and decided to wait for the basket. After not hearing for weeks, I called the shop and explained to a guy the situation. He tried to find out about my basket. From the warehouse they keep saying that the basket was sent with the bike, while at the store they say they don't have it. The warehouse has even tried to sent another (much worse) basket that doesn't even fit my bike. Result? Nearly 2 months after my first order I still don't have what I want. What I found most frustrating is that the customer service does not care about the customers at all. They don't seem to realize the inconvenience and waste of time that they have caused to me.”

Helpful Report

Posted 7 years ago

“I had a great service from the Maidstone store from the moment I walked through the door. I really had no idea where to start with buying a new bike as I am in my fifties and have not had a push bike since I was a teenager. A member of staff approached me and was friendly understanding and did not make me feel like a fool. He advised me on frame and wheel size then got a a display bike and set it up for me. Let me ride it round the car park told me that he thought that I was cramped on it and I could feel the same. We then went back into the store and another bike came out with a bigger frame and we went through the same process again. This time the bike was the right size but not what I wanted we then looked through the available bikes on the computer and I choose one to buy. After a few weeks the store called to say it was there and I went to pick it up and the same process was followed again. Result of the store staffs patience and understanding I am very happy with my bike and Evans have a very happy customer”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“quality product and fast delivery plus no quibble returns”

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Posted 7 years ago

“Firstly this is not a dig at mondraker as a company there bikes are awesome this is aimed at Evans I purchased my new bike aswell as paying for next day delivery when it arrived the first problem was the packaging was damaged then when I took it out I noticed on the front forks numerous scratches to top that the metal clip that holds the cable in place had been broken whilst the bike was being made instead of replacing it they decided to leave it as it was and attempt to use a cable tie to hold in place aswell as ye numerous other issues after speaking to customer services and explained this and the fact I payed for next day delivery I have had to pick a diffrent bike and also need to wait a week before I can get my new bike! When people are spending so much money for one of your products you think there would be a bit more care taken. #evanscycles #monraker”

Helpful Report

Posted 7 years ago

“Dreadful service from Woking branch from an American accented individual who spends too much time trimming his beard. After he told us over the phone that it would cost £65 to recondition some bikes we pushed them for half an hour to get them to the shop. Once there service was slow and he looked at us as though what on earth were we doing in his shop. The price to fix them quickly went to £300 plus even though we had told him over the phone they were in dreadful shape. He then not surprisingly offered us to buy new bikes but frankly who wants to shop in a place with such service. Never an apology or even a sense of contrition for giving us the wrong impression. Anyway we did buy new bikes and he lost on £1200 of sales so we had the last launch. A little politeness goes a long way so shop elsewhere.”

Helpful Report

Posted 7 years ago

“Terrible customer service, really disinterested and not prepared to help in any way.”

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Posted 7 years ago

“Everything is wrong! From Service in shop, through managers up to head office! Avoid it!”

Helpful Report

Posted 7 years ago

Evans Cycles is rated 1.9 based on 491 reviews