Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.92

1.9 Rating 497 Reviews

22 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased a bike for my step son for £429.99. On arrival it was apparent that the seat was too high and needing adjustment. My local store offered to do this and on arriving they attempted to set the bike up. At this time they were unable to fit the pedals and basically told me I had damaged the threads due to installing them incorrectly. I told them categorically I had not so much as touched the pedals! I had to return home and take it up with an online team. Their customer service was nothing short of abhorrent. Cocky, rude and obnoxious. Totally unwilling to offer a refund due to in their “opinion” I had damaged it. The Consumer Rights Act 2015 as I made them aware is based on fact and not “opinion”. I asked if they could prove it was not damaged on arrival, they couldn’t. I also asked for proof that this bike was not a return, they couldn’t. I found it impossible to make any progress even being refused a telephone number for head office. A section 75 is now my only option. And I’m now lumbered with a piece of expensive useless metal.”

Helpful Report

Posted 3 years ago

“Evans Cycles seems to have a policy requiring customers to ask a member of staff before trying the weight of a bike, or of a number of different bikes. I'm not sure whether you need permission to even touch their bikes on display. Anyone thinking of spending a lot of money on a bike, especially if its weight is important, might be well advised to shop elsewhere.”

Helpful Report

Posted 3 years ago

“They sent the wrong bike and after 2 weeks they are still not able to collect it. I am finding myself having this big box in my entrance. Forget the chat none of them are competent they just follow a process. The Worst customer service I know so far. It is better to buy a second-hand bike. On word to describe them 'BAD'”

Helpful Report

Posted 3 years ago

“Sent broken bike, then expect me to pay for return. Very rude and unfriendly staff.”

Helpful Report

Posted 3 years ago

“Appalling service both online and in store. No sense of customer care, close-to-complete incompetence, no training for staff, understaffed stores. I hope the chain and its stores are soon replaced by a proper bike retailer.”

Helpful Report

Posted 3 years ago

“Within a day of ordering a bicycle I reached out to evanscycle in the only channel they support... email... to cancel the order because i changed my mind. I was told to simply reject delivery, the parcel will go back to them and i'll get a refund. Alas, their delivery company left the package outside my door, refused to take it in. I now have to be out of pocket to pay a courier firm to send back the product which i cancelled as early as 6 days before it even arrived!”

Helpful Report

Posted 3 years ago

“I ordered a new gear cassette for my beloved Marin Bobcat bicyle for next day delivery. Waited for my order to arrive the following day but it did not arrive for another 3 days. What can I say…. Probably the worst next day delivery service I have ever received. I contacted the customer service team for an explanation and maybe compensation, but alas, they are not in this business to keep their customers happy. Needless to say I will shop elsewhere in the future. Their attitude to their customers maybe due to them now being part of the ‘Money Grabbing’ SPORTS DIRECT EMPIRE!!! Beware.”

Helpful Report

Posted 3 years ago

“Made an order with this "lovely" company 2 weeks ago. Ordered bike and some accessories. Fast forward to today: bike hasn't arrived, no tracking updates for a week, and useless support who's only reply "we're sorry for inconvenience caused, we're waiting for courier to reply". They wait their partner courier to reply for a working WEEK! As my long holidays (which I ordered bike for) are now ruined, they deny me in refund, saying that they can't refund me because they don't know where the bike is. This company is a joke. Avoid at all costs if you value your time.”

Helpful Report

Posted 3 years ago

“Worst online shopping experience I've ever had. An order can't be updated at all once submitted so you have to wait for it to arrive then pay to post it back. Who knows what happens if the address is wrong!? Delivery is an 8 hour window and no communication. Shocking.”

Helpful Report

Posted 3 years ago

“I ordered a cycle after lots of research and opted for a bike of around £1K. Ordered online in plenty of time for it to arrive before weekend plan (3 weeks) but the bike never arrived. Tracking wasn't working on the delivery firm and eventually the bike was located and apparently "damaged in transit" so then was returned. By which time the bike was out of stock. I asked evens to refund me so that I could order elsewhere but wouldn’t until the received their cycle back. Considering that I have never received it I wasn't able to get the money back. for a further 10 days. It felt like being held to ransom until the courier could be bothered to complete the return. I had pre-booked a hire car for my trip and wasn't able to get the money back from that either. So very disappointed with Evans. The response I got from customer services was "like I said, you'll get the refund but not until we get the bike back" like it's something I can influence - Obviously i'm just a customer so the lowest part of the sales cycle... (no pun)”

Helpful Report

Posted 3 years ago

“I purchased a mountain bike to the value of £975 and when it’s arrived it was faulty and incorrect size. I contacted them within 48 hours and return the bike to their Sheffield warehouse on the 12/04/21. I then tried to contact their customer service team on at least 25 separate occasions with no success. I was asking the confirmation they had received the bike and when I would get my refund within the 14 working days. All I got back was automated answers ask him to send a photo and to tell them what the fault is, evenness though I’d already sent the bike back to them. They have now had the bike back for one month and I still have not received my refund. It is my most bad luck that I picked such a woeful company to purchase my bike and I will not be making this mistake ever again. I wouldn’t even purchase a puncher kit from Evans cycles Who are owned by sports direct which says it all. Customer service is the worst I’ve ever experienced and even the store in Stockport didn’t help passing the buck onto customer services and not taking responsibility even though the manager said he would look into this for me time and time again. Take my advice and do not purchase anything from this company especially online as you will live to regret it. I’m currently going through the claims process with my bank in order to get my money back from this company.”

Helpful Report

Posted 3 years ago

“Worst online ordering setup I've seen. Can't change the order at all, including address! Just have to wait for it to arrive then send it back (at your own cost)... All further complicated if you're on the cycle to work scheme. Terrible customer support, no contact number. AVOID.”

Helpful Report

Posted 3 years ago

“Customer service is awful. Avoid! If your bike arrives and works out of the box then great. If not, consign yourself to hours of torment. Given the generic products they sell all they offer is customer service - hence the one star review.”

Helpful Report

Posted 3 years ago

“Evans Cycles will tell you on webchat from day 3 of ordering the bike that the courier has the bike. You will go round in circles Dx my courier must of been rang 15 tines to be told Evans hasn't dispatched it As the days go by webchat ie Jacob Nathan Dan Ami will keep telling you its been dispatched and show you a screen shot. Then emailing Evans customer service tell you a different story. I wont go in to my dealings with Evans its on Trust pilot if you wanted to look under Nigel. This was the most stressful time of my life dealing with them. I will never buy a bike or enter a Evans shop again.”

Helpful Report

Posted 3 years ago

“The issue here was that the information sent over email confirming order dispatch was not aligned with reality. this could well be a ticketing system processing orders from the website, cleared funds then the warehouse having a target to process orders. Purchased on the 06.04 with a dispatch notice received on the 10.04 stating anticipated delivery 12.04. The couriers website DX doesn't track which can be extremely disheartening. The stated dispatch email was not correct. I spoke with Evans through their on line chat daily from the 12.04. On the 14.04 the staff member tracked the bike to the warehouse and confirmed the following day it had been picked up by DX the courier. Arrived this morning at 07:30 with a call from the driver. If there was no information detailed above, things may have been less worrisome. All in all, i got my bicycle in 9 days from purchase over the bank holiday and the help desk were helpful. The 4 star is honest, their IT system could well be what is lacking and causing concern as it did for myself. My Specialised arrived pristine, slight adjustment to the front derailleur was needed but in fairness, in the grander scheme of things with current climate of non-normal times. Most of the drama was from me believing everything i read on reviews. Wasn't at all bad. Very happy chap with my shiny new bicycle”

Helpful Report

Posted 4 years ago

“Awful customer service. I was informed that my order had been collected by the courier and I could expect delivery in about 3 working days. However the courier did not have the order. Evans said that to investigate it could take up to 7 working days. Not only do they lie to their customers but they work at snail pace!”

Helpful Report

Posted 4 years ago

“Ordered a bike from evans for grandson but he changed his mind straight away I emailed evans 5 times To cancel order but no reply then 3 days later bike was delivered by Hermes, I refused delivery and it was supposed to be sent back to evans, I am still waiting for full refund but you can not get intouch with evans as no phone number just emails but you get no reply. I have now had a email from Hermes to say thier are going to deliver the bike back to me, this firm is a joke , I will now take legal action against this shambles of a firm.. you have been warned..”

Helpful Report

Posted 4 years ago

“One of the worst buying experiences imaginable. I bought a bike online shortly before Christmas for my 12 year old. The back brake was defective. Online return is a nightmare, so I took it to my nearest store in Sutton to be examined. The Evans employee I dealt with there was rude, obnoxious and despite him admitting that the back brake was defective, he only gave me one option - have the bike fixed under the warranty which he said could take up to 12 months! My son will have grown out of the bike by the time it's useable! Moreover, why should my son have no bike for the duration of time it takes for it to be fixed under the warranty when it was defective inthe first place? I should be entitled to a full refund on the basis the bike is defective. When I asked for his name to take it up with head office, he gave me a false name and slammed the phone down on me. I know it is a false name as when I went to the Sutton store to collect the defective bike I was told no one by the name of Jeremiah works in the Sutton store. Taking the issue up with customer services has been a waste of time. They don't seem to care that their staff have lied to or have treated a customer shambolically - they just stall and do nothing. Awful. Avoid buying from this company at all costs.”

Helpful Report

Posted 4 years ago

“No bike 20 days after ordering. No response to emails sent to customer service. Coming up to second payment on the cycle to work scheme with only a back light to illuminate the whole situation.”

Helpful Report

Posted 4 years ago

“I’ve just been out on my Sirrus X for the first time. I purchased it from Evans at old Trafford. The quality is Amazing, strong, sturdy, comfortable and great brake system, so straight forward. I was advised by ASA and Freddie. I dealt with with ASA initially on the phone, he gave me great advice and helped me decide on the best option. Thanks ASA. 👍on the day I collected my bike Freddie took me through every detail until I was comfortable with everything. Thanks Freddie for all your help and support on the day. Great staff, can’t do enough for you. The only company I will be dealing with in the future will be Evans old Trafford. Thanks again lads. Trevor mcewan saddleworth.”

Helpful Report

Posted 4 years ago

Evans Cycles is rated 1.9 based on 497 reviews