Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.33

2.3 Rating 357 Reviews

32 %

of reviewers recommend Evans Halshaw

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Metrics

2.3

Based on 357 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to buy a nearly new car It’s advertised with 163 miles on the clock when having an online purchase meeting with Evans Halshaw sales rep I was told it could have more miles on the clock than advertised when I asked for the actual mileage he said he would get back to me 2 days later I’ve heard nothing obviously they either don’t care or have no respect for their potential customers!!! I’ve already purchased 2 cars from Evans Halshaw Wolverhampton but I doubt I’ll buy any more Very poor return customer treatment!!!”

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Posted 4 years ago

“bought a car a year ago done less than a thousand miles 2 coil springs have gone ,two new tyres, oil leak, problem with window, air con never worked, no spare no replies to e mails or calls went through resolver no reply and they aren't signed up to ombudsman either don't have customer service but have " reputation executives" which just says everything MOT and service £900 with advisories obviously just valeted the car when it said serviced and had the nerve to put a "quality assured" sticker on the car joke company”

Helpful Report

Posted 4 years ago

“Phoned Hull Branch up this morning to purchase a 2020 plate car for £20,292 with 48 miles on clock( Advertised on web site) only to be told it now had over 5,000 miles on but the would kindly drop price to £20,000 no thanks just bought another one over phone from a different dealer with lower mileage for slightly less money, do not trust them.”

Helpful Report

Posted 4 years ago

“Got sold an illegal car, no head light, unfortunately for me I was new to buying cars, these crooks saw me coming. When I took it back to complain I demanded a full service carried out on the car, they fitted a new bulb, they even changed the break pads as a good will gesture. Haha such a joke, like they are going to throw money at a car that they don’t need to. Also they sold me a car that was advertised as having alloy wheels, guess what they were not they were steel. Then they informed me the driveshaft had gone this was all in 24 hours of the car being purchased, I said I wanted a different car, they begged me to let them try and put it right, I allowed them to, they fixed the car I drove it 600 miles on holiday. Drove with my son in the car, the driveshaft had gone again, I took it back, they said it went again because they didn’t changed the W bushes, honestly one thing after another with these, three months after purchase I started getting an Intermittent, problem where I would loose power, and the clutch started to fail. Trying to prove these faults were with the car the day I bought it you can imagine is impossible. After so many similar stories and no one gets satisfaction, I am planning protests outside their shops. This is a warning to all stay away from this company.”

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Posted 4 years ago

“Stay well away from this dealership guys absolutely dreadful experience buying a car from these guys salesman knowledge of the cars that they sell absolutely dreadful telephone manners and after sales absolutely disgusting stay away guys”

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Posted 4 years ago

“Sold them my car. Gave me the price they first said and very quick payment. Good service.”

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Posted 4 years ago

“BEWARE - If you deal with Preston branch.. used car sales especially. Customer care non existent, and you can get duped. Some staff lie - my advice keep well away.”

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Posted 4 years ago

“Crooks in glasgow ford.Managers arrogant and clueless and they would not think twice about giving you a trumped up car.AVOID.”

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Posted 4 years ago

“the customer care at your cardiff branch is woefully inadequate and shockingly bad. my mother bought her car from you "new".... the mileage on the clock says 30k, but the onboard computer says 40k...she's had nothing but trouble and annoyances from you so i took over with the maintenance. kara, at your cardiff branch, spills bs out of her mouth like she does it all day. needless to say, everything kara assured me was going to happen, ... didn't. your company needs someone that knows how to run a garage. and it wouldn't hurt to get someone who knows how customer service works too... i'd have made the complaint on your website but, unsurprisingly, the email wouldn't send. DISGRACEFUL.”

Helpful Report

Posted 4 years ago

“Absolutely fantastic service from the Wigan branch! Always informed what was happening and constant communication via telephone and email with updates on my car! 2nd time I’ve used them and wouldn’t go anywhere else. Special thanks to Russell and Scott who made the journey so easy!”

Helpful Report

Posted 4 years ago

“Had a great experience buying a car from used car plymouth dealership. Thanks to Ian and Jamie in the sales department for making it a easy process in these hars times also a thank you to Rich and Andy in the service department for a quick booking and fix of my new car after purchasing. Highly recommend this dealership for buying and service”

Helpful Report

Posted 4 years ago

“Very disappointed with sales staff not only did they lie about speck of car they denied saying it, after sales were absolutely awful I would never recommend this company to any of my friends or family”

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Posted 4 years ago

“Had a recall for a software update on a Astra. The letter said it would take no longer than 30 mins and I would be able to wait. 1st time I went there they couldn’t find the codes in my wife’s car so had to rebook.2nd time was told if I got there at 0815 then car would be first on ramp and wouldn’t be very long at all. When I got there there was no job sheet and told it could be 1230 before I got the car back. I am not waiting 4 hours for a 10 min software update. Not the first time I’ve had bad dealings with this branch. Get the impression that they’re doing you a favour not the other way around by buying their cars. Live and learn, will not go there again or buy a Vauxhall for my wife”

Helpful Report

Posted 4 years ago

“I was sold the car with a tire pressure issue which was supposed to be sorted before i collect it, it wasn't so they booked me in later to fix that and for over a year they had me bouncing between Aston and west brom while they held the car and made me pay for alternative means to do my commute. They were never able to fix it at either branches so i took it to a local garage who sorted it on the first try. They really pushed the upsell and made me end up buying the service pack and warranty pack, but of course the warranty doesn't cover what matters. There were other important issues which arose over the following month i bought the car including a coolant leak which caused it to overheat and shut down as well as a leak under the gearbox, did they even do a check on the car when they recieved it? Again bouncing me around the branches and taking time out of my day to juggle my day job and sort this all out over a duration of around 15 months. The manager at the west brom branch (steve) even told me "well you shouldn't have bought the car then". The aftermarket at Aston (carly or something) were useless and no technician was able to fix the issue even after a specialist vw and audi centre had found the problem and communicated it to them. Absolutely disgusting how unprofessional, incompetent and disorganised these guys are. Put me off evans halshaw entirely and now i tell everyone about this experience, to avoid this dealer and to make them aware of how these salespeople just want commission off you by flipping faulty cars with false promises.”

Helpful Report

Posted 4 years ago

“Went today to buy a car from evans halshaw Ford Lincoln.I had no part ex and was paying cash. All was going well, took the car for a test drive, talked to the salesman who was perfectly fine. I then made it quite clear that it was a second car a run-about, all was going well and I agreed I would buy the car .I was then told there would be a administration fee which I thought ok. Then he did the usual car sales bit trying to sell me paint protection gap and warranty cover I gave the impression I wasn’t interested. What happened next was unbelievable and totally unprofessional. At this point, in a normal car garage, they go off to another room to ok the deal with their manager but not in this case! He sat with his manager no more than 4-5 metres away and I could hear everything the manager was saying to the poor salesman giving him a real good dressing down for not selling me any products! I was so angry I made my way over to them and said starring at his manager, that I heard everything he said and that I no longer wanted to buy the car I then said sorry to the salesman and left. I honestly couldn’t believe it and I certainly wouldn’t go there again.”

Helpful Report

Posted 4 years ago

“Terrible customer service. Rude and arrogant service manager. Errors made by the mechanics and no apology offered. Please avoid using the Coatbridge service department, your new better googling it and having a go yourself.”

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Posted 4 years ago

“Gary from Ford Newport road was fantastic help . He went above and beyond , Polite, professional, and made us feel at ease. The support and information he gave use was excellent. Now I'm a proud owner of a ds . Thank you Gary for all your help. Will be recommending you to everyone see you when I up grade.”

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Posted 4 years ago

“Avoid this company at any costs. Their services are below any common sense imaginable. Our car broke down while still in warranty and after 2 weeks we have no updates apart of someone is looking into it. On top of that we were promised a loan car which haven't got it so far.”

Helpful Report

Posted 4 years ago

“Car broke down within 3 weeks. Evan's to check for safety recalls or rate them. Poor after sales service and misinformation of returns policy. No goodwill gestures available and 2 weeks of getting a car sorted. Warranty admin are at best, poor. Avoid Evan's halshaw sighthill.”

Helpful Report

Posted 4 years ago

“10 weeks into ownership my reverse camera malfunctioned. 9 months in still not fixed and now not responding to calls or online contact. Multiple workshop visits. So many calls I have lost count. If you had just done your job when I reported it we would not be in this position. The worst customer service I have ever received , follow the consumer act 2015 to deal with this lot.”

Helpful Report

Posted 4 years ago

Evans Halshaw is rated 2.3 based on 357 reviews