Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.35

2.4 Rating 336 Reviews

33 %

of reviewers recommend Evans Halshaw

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2.4

Based on 336 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Evans Halshaw 1 star review on 29th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had the need to purchase a Car online without actually being able to see it myself as I live in the Midlands, and I have to say I have been very impressed by the handling of this by Andy Crooks in Hull who all the way through made sure I had all the information both visually and in writing for the purchase and arranged quick delivery. The car was exactly as described and everything went according to plan. On happy customer :-)”

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Posted 3 years ago

“Evans halshaw ford hull. I've purchasd 2 cars within the last year from Evans ford hull. The team are excellent going the extra mile. IAM currently trying a buy another car and highly recommended ford hull to anybody”

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Posted 3 years ago

“People seem happy with their purchases but its all very well until you encounter an issue. 1 star is generous for the complete lack of any service and response to my emails to their so called customer service line (4 emails sent by me and the warranty company Pendragon has lodged 3 formal complaints also and zero response) The service Dept no longer respond to my direct emails of which there has been well over 20 emails where none of the promises have been kept, preferring to brush this matter under the carpet, constantly i was given excuses,saying they would get me an answer the following day, but then time and time again it is completely ignored or forgotten with no resolution. I bought a second hand car that was delivered to me with a fault, which left my rear tyres heavily worn on the inside and a loud humming noise from the rear of the car. I was told to take it to a dealer to get checked, which isolated the issue through their diagnostic tools. I followed all of the instructions from Evans Halshaw fully and have been noting but patient, but now they have completely stopped responding to my communications leaving me without any solution or information and i am stuck with a 120000 pound car i feel uneasy about using now (this has now been going on for over 3 months) All i want is for someone to communicate and let me know what can be done about it. I am not asking for the moon here.”

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Posted 3 years ago

“Very helpful staff amazing customer service from Jill who worked in the Doncaster branch would highly recommend she was very helpful indeed”

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Posted 3 years ago

“I recently purchased a car from Evens Halshaw Plympton Plymouth. In doing so l was approached by a salesman of the name Stefan Mitrev who l must say was a credit to Evens Halshaw. With his polite manner and very thorough in all products information that he went through in detail and selling me a three year warranty. Very happy with my perches thanks to Stefan .He couldn’t have been more helpful.Five stars from me”

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Posted 3 years ago

“I needed a radio code for my Ford Mondeo. Sadie helped me from start to finish booking me in for my preferred time slot the very next day, keeping me informed of the timescale and price and all with a professional yet personable manner. Thank you very much indeed Sadie in Service Dept Wrexham North Wales”

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Posted 3 years ago

“The salesman Tyrone was the absolute best. He was helpful and did everything he could to make sure I was happy with my car and answering all my queries. Thank you Tyrone at Merthyr Tydfil”

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Posted 3 years ago

“My experience would take far too long to fully explain. I went to the Evans Halshaw in Milton Keynes. I do not know the salesman name in question because he never introduced himself. He couldn’t have been less interested if he tried. He was so incredibly unfriendly and so unhelpful. When inspecting my car for a part exchange,which is six years old, with a dent in the side & some scratches,he screwed his face up & criticised my car! I’ve never felt so uncomfortable, ever. I had to leave. It felt like my small budget was no interest to him. I went to another garage that day & was treated with respect & I’ve reserved a car. I’ve submitted a complaint to head office.”

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Posted 3 years ago

“Back in THE START June 2021I bought a car after being sent a personal video of the car, i called and spoke to Jamie the car salesman who described the car and assured me any issues would be rectified before it left to be delivered. Now this car cost almost £20k and i knew of recalls which were present on this type of car, again i was assured they'd all be done prior to delivery... so i bought it. So delivery day comes, the car had the exact issues with iot that were supposed to had been checked (and as the salesman said) double checked BEFORE it was delivered.I wont go into it and bore you all but its taken me ALMOST 3 months to get the car sorted by a DS dealer and only today i got everything done , its now 20th AUGUST! I had to open a case against them using resolver and finally the manager agreed to pay for the issues but would not compensate me for the 4 round trips at 80 miles each, the time i had to take off work and the stress of having to use hire cars while all this was done. sorry to say i definitely do not recommend this company.”

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Posted 3 years ago

“Bought a 2017 blue bmw 335d three weeks ago, newcastle for £19500 and had delivered supposed to be excellent condition, but on car coming of transporter I saw a couple of scratches on door, and the front bumper headlights windscreen covered in stone chips. I immediately phoned them back, to be told what do you expect from a car 4 yr old. Because car was a hugh spec and inside was stunning, I priced up a bumper respray which was £400 and asked whether they would go half's. They replied immediately they have want car back, which let to my suspicion why the car was wanted back. I paid a specialist BMW garage to check car and found it was accident smashed and not recorded. Lift bonnet and it was the left suspension turrent with diabolical sealant around new repair and the sticker still showing on new inner wing. I got my money back after 5 days but was out of pocket as had sold my car so no vehicle and asked whether they could help with hire car, I'd paid insurance and then cancelled it with a fee for doing so. The manager told me where to go? Surprise surprise car is for sale again today in same garage for £500 quid less, and no mention of accident damage. Be ware of evans halshaw.”

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Posted 3 years ago

“Awful unprofessional staff Beyond a disaster staff have no clue on customer service”

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Posted 3 years ago

“I bought a car Edinburgh Vauxhall have had nothing but trouble with it, was still under warranty had it checked over by other garage bill to fix all issues £1500 Halshaw say it’s jst wear and tear and warranty doesn’t cover it.”

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Posted 3 years ago

“Evans Halshaw Wolverhampton Aug 2021 I reserved a Van and paid a deposit on a Thursday following a video sent to me . I then had a call with the salesman to complete and sign the order forms. On the Friday I paid the full balance for the van and was told he would call me to sort delivery. I had a duck and dive session Friday afternoon through to Tuesday morning where no one was ever available to speak to me and no one ever called me back Tuesday after I received a call from the salesman saying a small issue, they were going to refund me as they were not selling the van to me as the price was wrong and they wanted more money for it. I asked to speak to a manager who after me chasing 3 times eventually rang me at 6.45pm on Tuesday evening . He advised me that he was not selling me the van as it was advertised on both their website and auto trader at the wrong price.. He was really rude and would not look at a discussion, told me I can do what I like he was advertising the van that evening even though he still had my money. We are now at Wednesday and the van is advertised and Evans Halshaw have not refunded the money or returned a call following a complaint I raised. All in all I would not ever by another vehicle from such a company who have no respect for their brand or customer service.”

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Posted 3 years ago

“AWFUL The issue that I have experienced was: I placed an order for a used Vauxhall Astra on Thursday 17th June through the Evans Halshaw main website - this part was great and very easy to use. I selected delivery on Sunday 20th June - the dates were pre-determined on the website and it appeared I had free choice. First thing on Friday (18/6) morning, I received a telephone call from a salesman at Ford Rotherham. The telephone call started with saying the car could not be delivered on Sunday, the only reason given was that the car was due to go into an MOT. There was no expected delivery date given - despite me asking. The telephone call was blunt and rude. Since getting the car, I have looked at when the MOT is due and it says 7/6/22, therefore I know the MOT did not take place after car sale, despite being told otherwise. I then received a WhatsApp message from the salesman saying the car had 3 notable scratches - now the reason given as to why the car isn't being delivered was being changed to "needs to go into paintshop." The profile picture on this mans WhatsApp (of which he is using for professional business) is quite frankly intimidating and unprofessional. The salesman is sat with a red vest, and beer glasses - not a professional picture at all despite paying a premium for a car through a dealership. I then received nothing over the weekend. At the start of the following week (21/6), I received telephone calls of the same rude nature from salesman saying they were trying to arrange a driver to deliver the car - fair enough but again no delivery date told. I later received an email with a receipt of my near 5k purchase, which at the top stated an estimated delivery of date of 25/6. Perfect, I thought. However, this is "estimated" and still nothing confirmed. Wednesday, Thursday pass with no contact. Friday morning - the estimated delivery date - no contact from salesman. At this point getting ridiculous. I then text him to which I got reply saying it would be delivered today - no idea what time though. All the way through the process, I mentioned I work in a school and can't be on hand to answer phone calls whenever. At 11am, I receive a phone call saying "I need to pay for the tax so the car can go on the road". The salesman asked for my card details, without telling me how much I was paying for, I refused to give him my long card number as no idea this was genuine. I asked to pay the tax in direct debits - once again I wasn't told how much for. I was at this point told the drivers were coming to collect the car. Now for what is quite frankly a disgusting comment that made me feel really uncomfortable. At 12:30pm, I received another phone call from salesman. I answered, I was told "the 2 drivers who are picking you car up are thick as pig ****." If I said this comment to anybody in my line of work, I would expect to be put on an official warning or get sacked. The 2 drivers - who lived in Bristol - I do not know the name sadly were amazing. Being told the drivers - who were deliverying my £5k purchase - were "thick as pig ****" naturally puts you on edge and I felt scared the purchase may never turn up. People making comments like this should not be anywhere near customer service.”

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Posted 3 years ago

“Bought a used car this week from Darlington branch. The salesman Tino was courteous and very pleasant to deal with, he took time to fit me with a car suitable for my needs. I would give him 6 stars if I could for the service he provided. He is a credit to the branch.”

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Posted 3 years ago

“Good experience buying my fiesta staff very pleasant and helpful car was presented very clean out on the forecourt Ready and waiting would like to thank the young man who dealt with my purchase couldn't do enough to help got a good price for my car all the sales staff were very polite and welcoming well done lads 💯”

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Posted 3 years ago

“Sell cars they dont or cant repair,why,because they dont have the equipment or tools to do any repairs .they only service cars thats the limit of their skills and abilities.was forced to take my car to an independant garage .they should not be allowed to trade in second hand vehicles if they cant do the above .so begs the question why are the regulators allowing this to happen .”

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Posted 3 years ago

“Evans Halshaw at Shiremoor I find hard to beat Carl Dunn used car salesman I’ve now known for 15 years as he is that good I have yet to call in and see him for a new car what only takes him average an hour to get me exactly what I want not only me but my wife and friends find the same results Carl I have known since his days at Reg vardy never has he let me down he needs to be recognised by the company I think he should be a manager while Carl works there I will always be coming back give him my regards 👍”

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Posted 3 years ago

“Today I have received my second hand car from Evans Halshaw, Gateshead delivered to my home, and I am delighted with it. I found the car online and purchased the car via the Phone and Teams Meeting with Iain who was really helpful and dealt with the order efficiently and who made the process very easy. From my personal experience I would highly recommend using the Gateshead branch of Evans Halsaw.”

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Posted 3 years ago

“I needed an mot today but the guy wouldn't take it saying the tyre was bald but when I took it to Kwik fit they said it was on the limit meaning it could of been taken. Then I phoned up for another appointment pressed 3 for service and they guy twice put the phone down on me. I used to deal with Treforest Evan Halshaw they was fantastic polight always pleased to serve. Ford closed them down now I have to deal with Cardiff Evan Halshaw. Once I had mot there the front window screen looked like it was wiped with an oily rag I had to crawl back down the street and clean it. They are the worse people so rude. Would not recommend to my worst enemy.”

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Posted 3 years ago

Evans Halshaw is rated 2.4 based on 336 reviews