Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.35

2.4 Rating 336 Reviews

33 %

of reviewers recommend Evans Halshaw

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2.4

Based on 336 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Evans Halshaw 1 star review on 29th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi firstly l would say a big thank you to Stefan my car was delivered yesterday from hull to Bristol.everything Stefan had described about the car was more than correct any questions I had was answered straight away no hidden surprises car was perfect cleaned inside and out!thanks again Stefan for being honest and reliable and answering all my questions 👍👍👍👍👍👍👍”

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Posted 2 years ago

“Burnley Branch, bought a Ford Focus, happy with the purchase a number of years ago. The gripe is with the communication from the garage when I had the car in when it lost power. It turned out the timing belt had gone and needed a new engine. It took 5 Weeks to diagnose the problem apparently using their best mechanic on diagnostics who had 40 to 50 years experience dependant on who answered the phone. The car has less than 60k on the clock. As I said it was lack of communication on the progress that was annoying, when asked to keep me informed it was not forthcoming. To compound matters when I sent a recovery wagon to pick up my car he was told a payment for the diagnostics was outstanding. It wasn't, I had an email thanking me for payment prior. Again lack of communication from the accounts department to the branch. Who bears the cost of re sending the recovery wagon. Guess!!!!!! Unfortunately this has left a bad impression on this branch and has put me off purchasing a future car from Evans Halshaw.”

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Posted 2 years ago

“Told to take 24 month pcp I agreed signed given no paperwork turns out 36 month deal .marks in car when pick up trued to ask for car to be put right but told il blacklisted as I have complained”

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Posted 2 years ago

“Gary Brown. Excellent at his job.”

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Posted 2 years ago

“Couldn't ask for a more friendly efficient sales rep . I was selling my car to Evans halshaw tonight. They bought my car for what I was asking for it. Not only that the salesman drove me home. Didn't expect that. Thanks very much.👍🏻👍🏻👍🏻 I won't be going to macklin or Arnold any more.”

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Posted 2 years ago

“I purchased a Dacia Sandero Stepway from Evans Halshaw Renault in Sighthill Edinburgh. I received impeccable customer service from Euan Rae.”

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Posted 2 years ago

“Helped by Joe Carr today with the purchase of my car , excellent service , nice and easy to deal with , Recommended”

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Posted 2 years ago

“Collected my new Renault Arkana today, delighted that it met with all my expectations. Excellent customer service from sales team as usual.”

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Posted 2 years ago

“Still waiting for a refund of over £14000 it is over 1 week now”

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Posted 2 years ago

“I had my car serviced and MoT done at Evanshalshaw, Wakefield for the first time yesterday (16/03/22), could not have been happier with the service received. I needed to change the planned service date due to an error on my part, after speaking with Martin on the front deck he assured me it could be sorted ASAP and so it was, brilliant, thanks Martin, top man, top 5* service.”

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Posted 2 years ago

“I needed the Security codes. When I visited them the first time, a lady told me that she needs the V5 and ID to proof it's mine. When I brought the requested documents a man told me that they need a photo of the car in there workshop! That's weird and unprofessional. Thank you Evans Hashaw for your useless services”

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Posted 2 years ago

“Please do not buy off these cowboys bought a car online had the dealer ring me and try and charge me another 1k on top no customer service number waste of time and effort a wouldn't even bother”

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Posted 2 years ago

“Bought a used Ford Focus from them and they've lied about everything with the car! firstly i was told full service history and that it would be serviced before delivery, first thing i checked when the car came was fluids and i'm gobsmacked...window wash had a tiny bit of water in they couldn't even be bothered to use proper screen wash in freezing nights, oil was mucky and below minimum, coolant was below minimum. Checked my "full service history" and its last service was 42k miles and the car is now on 74k miles, yep 30k miles since its last service! The cheap alloy paint they throw on just came off with a wash, interior had previous owner junk under seats etc and the car turned up as if they had it parked under a tree for 6 months. After not even a day of ownership the automatic gearbox started slipping until completely losing drive on a dual carriageway! they had my car almost a full month and also carried out other work on the car i didn't authorise like parts to do with steering, car left with lovely steering i could turn corners with one finger, got it back and needed both arms to turn a corner! turns out they didn't even do the job right but before admitting it was an issue they tried to tell me its how a Ford Focus steering is meant to be! Now owned the car for three months, horn just packed up, had to replace all three wipers as they smudged screen, both headlight bulbs needed replacing as they gave off about as much light as a candle, gearbox is starting to pack up again after they only fixed it 3 months ago. Do not buy a car from these people! they do not check anything and only rely on previous owners to tell the truth, they dont clean the cars or test drive them and will happily send a delivery guy down to you to hand you the keys to a broken car!”

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Posted 2 years ago

“Fantastic customer service from Ben Hince - I am a repeat Evans Halshaw / Ford… I am a repeat Evans Halshaw / Ford customer and once again I have experienced a fantastic customer service from Ben Hince. Ben always goes above and beyond and nothing is too much trouble. Ben is very friendly and sincere and does exactly what he says he will. Marc Nowland”

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Posted 2 years ago

“No high pressure sales, listens to what you need and finds the deal that best suits your needs”

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Posted 2 years ago

“Avoid. Read this. My daughter bought a car from them between Xmas and new year. Salesmen assured her it’s been fully checked out with their comprehensive used car checks etc so she handed over her 14k and was told she would get delivery in a few days. Those few days passed and we heard nothing. Tried calling and emailing to find out what was happening but got no replies for about a week when we were told a warning light came on in the dash and they want to check it out. Another week passes and we hear nothing despite continually chasing them up. They have my daughters money stashed away and we are getting increasingly concerned. After almost a month of trying to get delivery of the car we were told they discovered it needed so much work done that it wouldn’t be worth them selling it so they are just going to auction it!! So clearly just lied about it having been thoroughly checked over prior to selling. What a joke. No help in finding another similar car on their database. They realised they weren’t getting a sale of this car and dropped my daughter like a hot potato. Totally uninterested. Then despite her transferring her money to them immediately when she bought the car she was told it will take three days for them to return her money. Sadly the salesmen at this evans halshaw give all car salesmen a bad name. It was like dealing with second hand car salesmen from way back in the 70s. Absolutely shockingly bad service. I would not trust this company one bit”

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Posted 2 years ago

“I purchased my Nissan Qashqai from the Wolverhampton showroom and I can’t tell you how good the service was! I liaised with Scarlett the entire time and she was always happy to answer any questions I had (and I had a lot!) even after I bought the car! She answered in a very timely way and was so lovely! The delivery was fantastic! Such a lovely guy and he didn’t leave until I was completely satisfied with the car. I traded my old car in with them and got a very good price for it so that was a bonus on top of an already very good purchase! I will always recommend them and I hope to go back to them for future purchases!”

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Posted 2 years ago

“Sold me a car with a broken gearbox, had me book it in a local garage for 6 days just for them not to authorise work, said never mind we’ll send a driver to drive it 120 mile back to Blackpool Evans Halshaw and yes “drive” just for me to check my gps data and my car was clearly being used as a run around to fish shops and super markets while in their hands for 2 weeks….car went with half a tank of fuel and came back with not even 5 mile to empty yet I was dumb enough to fill hire car up for driver to go back in….never ever trust a Evans Halshaw garage, also the parts they used to fix my gearbox were off a scrap car. Don’t bother”

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Posted 2 years ago

“Purchased my Hyundai Fastback at the end of September 2020 as a preregistered car with 56 miles on the clock. It was just under a 1 year old when purchased, being registered in September 2019. Prior to having the car a year I had the car serviced on 17th September, within 2 years . 2 years from the car being registered the battery started failing. I spoke to Hyundai Evans Halshaw Leeds on 22nd October to say the battery was failing and the age of the car. They stated that It probably was something else and needed a diagnostic. I had with the help of a retired auto electrician decided that it would be the battery, but they said they wouldn’t replace it without a diagnostic. They did NOT say that the battery was not covered under the 5 year warranty or that they wouldn’t cover it just 2/ 3 weeks outside the warranty. As a result I struggled for 2 weeks, charging the battery until they could fit me in for a diagnostic. Come the diagnostic, yes the battery has failed! Had the garage advised that the battery would not be covered I would have purchased a battery, not wasted 2 weeks of having to jump start the car and not been charged £126 for a diagnostic which told me what I already knew! To add insult to injury they wanted to charge and additional £320. For a Hyundai battery which again only had a 2 year warranty. I have since purchased a Bosch battery for £120 with a 5 year warranty. Despite complaining and putting in a formal complaint they have not responded. I was treated with total disrespect and am appalled with their service / attitude. DO NOT USE HYUNDAI EVANS HALSHAW LEEDS. CAN RECOMMEND CARS2 HYUNDAI BRADFORD WHERE MY GRANDAD HAS HIS CAR SERVICED.”

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Posted 3 years ago

“They seem to do a good job but what I find disturbing is...when I've left it there on 2 occasions to have work done . The first time brakes . The car was in exactly the same place I parked it. And was not moved as it had been raining. The second time exactly the same with a recall. Never moved from the spot? My friend had a similar altercation where they told him it had been in the shop all day and they never fixed the problem but still tried to charge him. He told them to do one! This is newport road in Cardiff. Anyone wise have similar experience?”

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Posted 3 years ago

Evans Halshaw is rated 2.4 based on 336 reviews