EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.60

4.6 Rating 2,480 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very organized and thorough. I do have a couple tapes with quality issues but could be the tapes themselves and not the stick. Overall, I am satisfied”

Helpful Report

(Video Conversion) - Posted 11 months ago

“The overall service was excellent. My only comment would be that the website needs an optional "power user" mode that makes it very easy to download content. An authenticated API would be even better.”

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(Audio Conversion) - Posted 11 months ago

“The digitization was great - we are very happy with everything My issue is with the 'automatic' communication - my contact info wasn't saved even though I was emailed a referral to a pick-up site and filled out the electronic form at drop off. There was no automatic confirmation of receipt of the originals nor any updates until they were entered into the digitization process (weeks after pick-up) at which point I was inundated with emails about additional services. Automatic contact re-return and pick-up date of the originals was fine. I understood that there was a lot of business and didn't mind the wait for digitizing, I just would have preferred not to have to keep calling in to find out what was going on.”

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(CT - New Haven) - Posted 1 year ago

“Unfortunately for my self , I have not been able to see it , I dm out of the country , I will be able to see it in a couple of months, I dm sure I will be pleased .”

Helpful Report

Posted 1 year ago

“I had a wonderful experience with EverPresent. Our family had home videos for decades that we had been meaning to transfer digitally. I eventually found this company and it felt like they had a very detail oriented process, while understanding the importance of these irreplaceable items. They were able to pick them up from a drop off point and update me on the status rather, than mailing these items. The app was easy to use and we were able to transfer, our now digital media, to thumb drives in order for us to all enjoy together. My only complaint was that there was some confusion as to where I had dropped off my items when I was communicating with the team, which concerned me. However, this issue was quickly rectified.”

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(PA - Montgomeryville) - Posted 1 year ago

“Quality conversion from 8mm to DVD”

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Posted 1 year ago

“The safety of my original videos was perfect, the transfer to a thumb drive was perfect, and it was all done in a very quick time. My only issue was that they took the second payment from my bank account without notifying me first. Because they had my bank information from the first payment, they automatically took the second one. As it turned out, I was overdrawn with my bank because I needed a minute to move money into the appropriate account.”

Helpful Report

(Mail In) - Posted 1 year ago

“Good communications every step of the process. Once you sign up and send your photos the price gets to much more than $.89 a photo, more like $1.51/photo.”

Helpful Report

(NY - Ballston Lake) - Posted 1 year ago

“Had some 8-mm film digitized, this was nice, but should have chosen a higher resolution for a sharper image.”

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(MA - Northborough) - Posted 1 year ago

“Great customer service, timely delivery of finished project. It was great to see there's a process to move old videos to digital.”

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(MA - Northborough) - Posted 1 year ago

“Great experience to have all your lifetime memories on a flash drive. Happy and very satisfied with the outcome however at the expensive price tag it would of been nice to have 2 flash drives just incase something happened to one of them”

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(MA - Dartmouth) - Posted 1 year ago

“Very good work , like web sight , sent e-mail on progress of job”

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Posted 1 year ago

“Very expensive considering they only digitised 4 photos. Now I have to print them myself! All I wanted was 4 prints from 4 antique negatives. Otherwise very nice group.”

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Posted 1 year ago

“For a tape that was 44 years old, you did a Good job. Bill”

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Posted 1 year ago

“Very good work on two batches of 35mm digitizing. Coming back to do a third. These were family slides over 60 years and were sent in with no grouping of similar times and events yet they came back grouped in a time sequence as thought the organizer knew the family and events!”

Helpful Report

Posted 1 year ago

“Transfer of the information from a VHS tape to a thumb drive was successful and seems to work fine.”

Helpful Report

(PA - York) - Posted 1 year ago

“I am pleased with the speed of the videos, but though I had ordered DVDs as well, I guess I wasn't clear on my ordering. I had a little trouble contacting your company once or twice and I am seeing many video services, that appear to be less expensive.”

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(MA - Worcester) - Posted 1 year ago

“Excellent archival work of old cassette tapes. I would like to see a "ballpark" estimate given by customer service in the future before materials are sent to their location.”

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(Mail In) - Posted 1 year ago

“Everpresent took a pile of 8 and 16 mm films, mostly taken by my father when my sister and I were young (early 1950's), and made it possible to see them again - and for that I am grateful. The B&Ws were grainy and the colors faded - but I realize that is the result of sitting in a box all these years and is not their fault. Only criticism is the amount of time it took for the project to be complete - about 2 months.”

Helpful Report

(Mail In) - Posted 1 year ago

“Thank you for assisting me in capturing some of my professional works (play performances, public reading of my poetry, etc. I appreciate that you helped me finally fill in the gaps with a total record of my writings. I will be passing word to my writer friends about your resources.”

Helpful Report

(CT - New Haven) - Posted 1 year ago

EVERPRESENT is rated 4.6 based on 2,480 reviews