EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.61

4.6 Rating 2,339 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,339 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have to say I am happy with my purchase. But I think you sent me two of the same USB’s . Please look into this matter for me. I would hate to not have some of my pictures.”

Helpful Report

(NY - Massapequa) - Posted 4 months ago

“Please check Better Business Bureau before you entrust your personal and precious memories or important things to this company I had use Ever present to turn cassette into DVD they sent me wrong cassette back and DVD they couldn't find my original cassette sent them previous memories of my mommy that passed are gone! They accused me of tapping over tape and kept insisting it was my tape! Do not trust them with your precious memories!”

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Posted 4 months ago

“The enutre team at EVERPRESENT was beyond wonderful every step of the process, from initial phone call, through intake, and into production and review. Anna Latino, in particular, performed an amazing job of taking a concept and turning it into a reality that surpassed all expectations. They are THE BEST at what they do.”

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(MA - Newton Headquarters) - Posted 4 months ago

“Excellent people cordial always willing to help. I recommend them 10 out of 10.”

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Posted 4 months ago

“After sending my film to this company,I was quoted $400 for my job. I approved and a few days later they called saying they had made a mistake and it was now $4000. Enough said.”

Helpful Report

(Photo Scanning) - Posted 4 months ago

Hi Terry, Thank you for submitting your feedback. We take concerns like these very seriously, and to that end, we have explored the details of your project to see how we could have served you better. While investigating, we noticed the following: 1. Your project was indeed misestimated. Thankfully, we have a process wherein if such an error is discovered, we halt production, and contact you, the client, for re-evaluation and approval before going any further. 2. At your instruction, we proceeded with the entire project, and provided additional image enhancement at no additional cost, as a courtesy. 3. Our records indicate that your project total amounted to just under $2,000. While it is clear that an error was made in the initial estimation of your project, we took the appropriate measures to ensure that you were as informed and as in control as possible. I'm sorry you felt that this was still a negative experience. It's always our hope that the preservation of memories is a happy occasion, and we would of course appreciate the opportunity to assist you again. Many thanks, The EverPresent Team

Posted 4 months ago

“Very good service overall, and everything was explained clearly. I'm giving this four stars out of five, since I think there were parts of the videos I submitted that could have been cleaned up a little bit more, and apparently there was no audio on any of them, but tthe way it was explained didn't seem that clear, just a vague definition guide if there was audio hypothetically.”

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(NY - Ballston Lake) - Posted 4 months ago

“Everyone at EverPresent was professional, knowledgeable, courteous and helpful. EP did a great job: digitized 70 yearl old 78 records and an audio tape. Thank you”

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Posted 4 months ago

“It was a very easy process. Everyone I spoke to was very friendly and professional.”

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Posted 4 months ago

“They made it very easy to get my family videos on usb. They kept me updated on every aspect of the process which I appreciated. I wish I had checked a couple of tapes because they were movies and I wouldn’t have them done if I had known. My fault. They did a wonderful job and I’m very happy that all of my adult children have precious memories to keep”

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Posted 4 months ago

“Everpresent took the utmost care of my videos. They never left their hands during transit. The turnaround time was quick and the end result was great. My memories are now stored on a USB drive which can be shared with my family members.”

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Posted 4 months ago

“The price of these services were too high. No further business from me.”

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Posted 4 months ago

“EverPresent is a pleasure to do business with. Their people are helpful, friendly and professional. They did a great job digitizing some very old photos and some damaged video tapes. I highly recommend them.”

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Posted 4 months ago

“They were fast, they communicated regularly, explained the process, and did a great job.”

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Posted 4 months ago

“The reels of movies my parents took are priceless and I had EverPresent develop them and they are wonderful. Here it is 2024 and I can now watch these movies from the 1950s. I highly recommend this company. Everything was done so well and everyone was so nice and explained so well. The time span was so much quicker than I thought!”

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Posted 4 months ago

“EverPresent had transferred many of my old VHS tapes and 8 mm reels with care and they have turned them into DVDs and digital files of great quality!! I now enjoy them with friends and family! They are in constant communication during the whole process. I highly recommend EverPresent!!”

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Posted 4 months ago

“Memory stick great but my son had trouble accessing file on your site and never was able to see it that way”

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Posted 4 months ago

“Wonder job on the item I sent. I was very pleased with the professionalism of your organization!”

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Posted 4 months ago

“A little confusing about the downloading part, but the prints came out great. Thank you!”

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Posted 4 months ago

“Very pleased with personal attention given to my order from day of order to final delivery! The quality of my final production was excellent!”

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(Video Conversion) - Posted 4 months ago

“We had an old Beta tape from an important trip we took in 1997. We couldn't play it on anything, and it sat on the bedside table for two years. Everpresent converted it and put it on a thumb drive we can download and share. It preserves great memories that were otherwise lost. Also, the service was great and the staff attentive. Thank you.”

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(Video Conversion) - Posted 5 months ago

EVERPRESENT is rated 4.6 based on 2,339 reviews