EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.60

4.6 Rating 2,480 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi! One of my videos worked well… but the other one is not working at all… i tried the DVD, the pendriver and the link online to download… but it is not workig. I hope there is a way to get it to work for me, thks, Virgínia”

Helpful Report

(MA - Newton Headquarters) - Posted 3 years ago

Hi Virginia, At EverPresent we strive to deliver quality results and we screen for duplicate footage as a service so that you don't have the same content twice. You had a duplicate tape in your order! Have a great day and thanks for choosing EverPresent!

Posted 3 years ago

“overly circuitous process”

Helpful Report

(Mail In) - Posted 3 years ago

Thanks for your feedback Paul. At EverPresent we try to make the process as easy as possible. We just reached out via phone to see if we can learn more about your experience and. Please contact us info@everpresent.com and let us know a good time to connect. Best, The EverPresent Team

Posted 3 years ago

“The 3 and a half hour transfer of my video labeled Anniversary party was mostly movies that were taped from tv. Maybe I don't know enough of the business, but I thought it would have been nice to contact me and ask if I want the whole tape transferred? I could be completely wrong though and partial tape transfers are not acceptable, if so I'm sorry and this review shouldn't be published.”

Helpful Report

(MA - Falmouth) - Posted 3 years ago

Hello Mary, thanks for your email and glad you reached out so that we can properly explain our process. You are correct - we have to digitize the entirety of the tapes to make sure we capture all of the content! We wouldn't want to miss any footage. The good news is that EverPresent does offer additonal video editing services, please reach back out to us and we can edit out any unwanted footage! Thanks again for choosing us to save these important memories - The EverPresent Management Team

Posted 3 years ago

“The quality of slide digitization done by Everpresent was very good, but it did take over 3 months months to do it. That was a lot longer than the 6 weeks they had originally said it should take.”

Helpful Report

(Mail In) - Posted 3 years ago

“Not sure what happened but half of the pictures the heads were cut off, now it was my fault since for the wedding album I meant to take the movie of the wedding not all the pics the from the wedding, exact same box. They were very good a keeping me informed as to where they were in the processes.”

Helpful Report

(CT - Hartford) - Posted 3 years ago

“work was fine. Pushing the end of the promised date for delivery, but not really late. Getting a bit pricey, and although I did not call to question it, I wonder what a $35 service fee (for what) on a total invoice of about $2000. I would think for that amount of payment, it is not in the spirit of treating customers fairly to have to pay a "service fee."”

Helpful Report

(MA - Dartmouth) - Posted 3 years ago

“It took a bit longer than I expected to get back my files. Communication can be improved. Quality of the work was very good.”

Helpful Report

(NY - Hawthorne) - Posted 3 years ago

Hi Rich, Thanks for your note, at EverPresent we are always looking to improve our turn around times and communication. I will reach out to you separately to see what we can do to improve!

Posted 3 years ago

“Generally speaking: Very good quality on finished product; a bit pricey, and I felt misled by the marketing. Specifically: There was not one consistent contact person, and completion of product took longer and billing was more expensive and confusing than I was led to believe at the outset (was not a huge project by any means). The emails/communications seemed geared around assumptions that the customer has a strong level of knowledge about the technology involved.”

Helpful Report

(MA - Northampton) - Posted 3 years ago

“I was just a bit disappointed in the audio. But otherwise very happy.”

Helpful Report

(NJ - Montclair) - Posted 3 years ago

“Still waiting for the project to be completed. Had the hardest time reaching the project person. Finally got a call back after 3 days or so. Frustrating.”

Helpful Report

(CT - Hartford) - Posted 3 years ago

Hi Jim, Thanks for using EverPresent again! I see that we already completed one project for you and now you are choosing us for another. We appreciate your continued business and we will be in touch as soon as your tape is complete, stay tuned for status updates prompted from our barcode system emails. Thanks!

Posted 3 years ago

“Final work products were good but the it took more than 2 months to complete and there were long stretches of communication gaps when I had to beg for a staus update or to find out where my job was in the queue.”

Helpful Report

(MA - Burlington) - Posted 3 years ago

Thanks for your feedback Eric. We are still working on our turnaround times while facing challenges from the pandemic. Thanks for your patience. Also, our barcode system proactively sends status updates to inform all clients of the status of their project. Hope we can work with you again on another project when the time is right!

Posted 3 years ago

“The finished product is great. However your 75 dollar an hour to edit video is excessive. I wanted 30 seconds edited out and was told that I would be charged $75.00. I think the editing charge should be pro rated to reflect the actual time spent in the editing process and not an arbitrary flat fee regardless of how little time is spent on the process.”

Helpful Report

(MA - Newton Headquarters) - Posted 3 years ago

“It took a very long time and no one got in touch with me on the status of the order. I was constantly calling for updating.”

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(Mail In) - Posted 3 years ago

“One of the tapes converted to thumb drive does not have audio Is there a way of checking this out. It was gift to my daughter.It was her graduation party from Med School. Otherwise happy and will use your services again.”

Helpful Report

(MA - Shrewsbury) - Posted 3 years ago

“The results were pretty good. As for the customer service interaction, I have two suggestions: - A little less detail on each email. The constant focus on all your processes and everything you do (after the initial explanation) takes up too much of my time. - A bit better coordination in terms of pickup / delivery status. Thank you.”

Helpful Report

(NJ - Warren) - Posted 3 years ago

“While the idea of Ever Present was an intriguing concept, the execution was not so good. The rep who helped me sounded sleepy and completely apathetic about his job — and my project. Not a great way to get a first contact. The communication throughout the project was boilerplate, sporadic and a little underwhelming. The final scanned images were OK, but details were missed (like my request that they crop out the old white print edges/frames). Finally, the website that they give you for 6 months was incredibly slow, pretty dated and clunky. I just downloaded everything off the thumb drive right away and uploaded them to Drop Box so that I could send them to family members. Overall, it was just OK. I certainly didn't get any of that "family" feeling they talk about so much, nor did I feel like anyone really cared much about my project. And that's a shame, because it could have been so much better.”

Helpful Report

(Mail In) - Posted 3 years ago

“I liked the service, but was a bit more expensive than I really wanted to spend and it took quite a while to get everything back. Quality was good though and happy I did it, memories on film are priceless afterall.”

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(MA - Burlington) - Posted 3 years ago

“Thought it was pricy”

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(Mail In) - Posted 3 years ago

“It appears that our old analog movies were projected on a very small screen, such that the digital version has very low resolution. It becomes very pixelated on a screen any bigger than a laptop. This was not how families watch movies together, and we could have done this ourselves with consumer equipment. We expected something better.”

Helpful Report

(MA - Newton Headquarters) - Posted 3 years ago

Hi Judy Thanks for your feedback and your note. We are glad that your memories are now safe and preserved digitally. We do know that with older and fading films, they do depreciate over time and the good news is that with digitizing this stops that process. EverPresent also have the option to upgrade to 2K as well if you are interested in that service. Hopefully you can check that service option for your next project. Please reach out to me Jody at info@everpresent.com and I would be happy to work with you on your next project. We appreciate your business and your feedback. Have a great day!

Posted 3 years ago

“Communication was adequate but that's it. The transcription of VHS tapes was disappointing. Most of these I had watched as recently as 5 years ago and they were pretty high quality. The results when digitized were only "better than nothing"”

Helpful Report

(MA - Newton Headquarters) - Posted 3 years ago

EVERPRESENT is rated 4.6 based on 2,480 reviews