EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.60

4.6 Rating 2,474 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,474 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This has been the worst customer service and quality of work I have ever had. I will NEVER use this business again! He is a recap... I did my phone consult, was told to drop off my content on a Saturday. Upon arrival, at a third party drop off location, the employee didn't even know how to turn on the computer to begin my transaction. I was then told pick-ups are on Friday, now my media has to sit in the store for an additional week before pick-up. Then upon pick-up, it would be an additional 7-10 days before I heard back from the company (never disclosed during my consult). Once I did receive a phone call, I was told I couldn't receive the services I wanted which I made clear during my original phone consult. Then, I finally am notified they are working on my media, I was told they can't find my original vhs tape which I provided them my only copy! They were like, we probably have it...just can't tell for a couple of days. What?! You don't know if you have my only copy! UNACCAPTABLE! Then, I receive my media back in the mail. I do not have the multiple thumb drives I requested, I am missing a video outright. And now, I am uploading this to my computer and part of my video is missing altogether!!!!!!!! What in the actual heck is going on?!!!!!!!!!!!!!!!!!!!!!!!!!! I am livid. This company has wasted my time, my money, and caused a lot of stress that was completely avoidable. ZERO stars...EPIC FAIL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I was told they would be in touch...they have outright ghosted me.”

Helpful Report

Posted 2 months ago

“Unfortunately this was a very bad experience. Very difficult to speak to anyone at company. I tried via phone and e mail with no response. I paid over $2000. 00 for this large job of my family’s pictures and films and the original estimate was $1200.00. It appeared that the quality was not enhanced at all, the audio was missing in large areas (that was good on original)and so many doubles. The labeling was not even close to what was on tape.They copied 20 tapes that were old tv shows that my kids had taped over family film's. That’s when it was evident that absolutely no one was paying attention. I had told the company representatives originally that over taping might have happened and I was told if this was noted I would receive a call to discuss. I dropped the job off in October and was told it would be complete by Christmas. When it came to the week before Christmas and I still did not hear back from them I really pressed for at least a call back regarding status. Within a few days the job suddenly was complete without anyone again calling me back. It seemed to us that the job was forgotten and suddenly just done without any one even looking at what they were copying and absolutely no effort. This was something that I had been looking to do for years and finally decided to go with this company obviously I chose wrong. I have contacted them again and asked to speak to someone and have not heard back at all. Horrible company I suspect this is just done by AI with no human involvement. Pat”

Helpful Report

(NJ - Collingswood) - Posted 2 months ago

Hi Pat, Thank you for relaying your experience. We apologize for not being more communicative, but as you observed, December is an exceptionally busy time for our company as we are striving to assist as many families as possible for the holiday season. We are so glad you were able to get your project completed by Christmas as promised. We would be more than happy to assist you with another project in the future, and we can promise much more frequent communication with you consultant going forward. Best Regards, EverPresent

Posted 2 months ago

“Pictures were skewed, full page articles were unreadable in different areas, some pictures were damaged. Certainly not worth the money paid. Not the level of quality I was promised. Glad I didn’t pay $7600 for all 35 albums I have.”

Helpful Report

Posted 3 months ago

Hi Edward, Thank you for your feedback and for bringing this to our attention. Quality control is very important to us, and we will be thoroughly looking into the issues you described. A member of our management team will be reaching out to discuss possible options. Best Regards, EverPresent

Posted 2 months ago

“I could never download the video from the flash grove. Took it to The Geek Squad and two other people. They claim there was no video on the flash’ drive. A total waste of money”

Helpful Report

Posted 3 months ago

Hi Michael, Thank you for relaying your experience with us. Our service delivery team has reached out as of December 17th with some questions to help you access your files. Please give us a call anytime and we would be more than happy to assist. Many Thanks, EverPresent

Posted 2 months ago

“Had, issues with girl on phone, pushing me to do things over phone when she called. I said I will do it online, but had to tell her more than once. My fault tape had master written on it, emailed before project was done in very beginning and was told that is what will be written on it. Took final payment out and no one ever told me was done until I followed up 3 weeks later . First project was amazing, 2nd will make me not come back”

Helpful Report

Posted 3 months ago

Hi Joan, Thank you very much for your feedback and for letting us know about your experience. We are very sorry your project did not proceed as smoothly as it could have, especially as you are a return client. Please expect an email from someone on our management team in the hopes of improving your experience from here. Best Regards, EverPresent

Posted 3 months ago

“The most expensive service around. I was quoted a little $400 and was charged over $600 for 12 small DVD's to a UBS and that's with a 20% discount. You do not even get an individual UBS per tape they put everything on one.”

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Posted 3 months ago

“This was my first time using a service to scan some older negatives from back when I was shooting film. I have been a professional photographer for over 30 years and all my negatives are in very good condition. My project had 18 medium format negatives and two 4x5 negatives to be scanned.. They were requested to be scanned at their highest resolution, 4000 dpi.. The files I received are quite low in resolution. In addition, all the images have been severely cropped. Only about 50-60% of each negative appears in the image. At 4000 dpi I would figure these files should be much larger. One of the 4x5 negatives files is also 8MB and one is 21MB. Why the difference? None of the files I received are usable. They are low resolution and severely cropped. I have tried contacting customer service a number of times by both email and phone but have only received one call back. The agent said she would look into my problem and get back to me the next day. That was 4 days ago. I have left another message on their customer support line but no answer. I have spent over $240 for 20 unusable files and zero customer support.”

Helpful Report

Posted 6 months ago

Hi William, Thank you so much for reaching out about this issue. We take matters like this very seriously. Our team is currently working on a resolution for your project, and a supervisor will be back in touch once we have more information to provide. Please rest assured that the details regarding resolution and image size in your most recent email were understood and we are investigating accordingly. Our only objective is to provide you with the best possible result. Best, EverPresent

Posted 6 months ago

“I asked for black and white prints and a cd. 400.00 dollars and I got nothing but online photos that I had to download to my computer. Something is'nt right. I decided not to have anything more to do with this company.”

Helpful Report

(CT - New London) - Posted 7 months ago

Dear Maureen, Thank you for taking the time to share your feedback about your experience with EverPresent. We apologize for any confusion with regard to your digitizing options. In order to provide you with the proper assistance, we did review the details of your consultation. We determined that the end product you received matches what was discussed during your consultation. We would be happy to provide any additional clarity. Please feel free to reach out to info@everpresent.com with any concerns, and a consultant will respond as quickly as possible. Best, EverPresent

Posted 7 months ago

“Part of my order was Sony handycam tapes. They incorrectly converted - dead give away is no sound with picture running too fast. Rather than fix the issue, they would only redo the conversion if I agreed to PAY THEM if they did it incorrectly again - it would be "free" only if they managed to trip over the correct conversion which I thought was unlikely. They say it's "digital corruption" which is amazing that it recreates exactly what happens when you run the tape at the incorrect speed. "Consultants" you talk to barely know technical details yet proport to be experts. Extremely disappointing given they are so expensive! I had used them in the past on different formats and they were okay but this is certainly the last time. Going to use the offshored companies instead of local - although I picked them so I would not have to ship original media.”

Helpful Report

Posted 7 months ago

Hi Reviewer, Thank you so much for taking the time to share your feedback regarding your experience with EverPresent. We sincerely appreciate your valuable input and apologize for the issues you faced with the conversion of your Sony Handycam tapes. In reviewing the details of your project, it is clear there were some miscommunications surrounding our recapture process. In situations like yours, we can certainly offer a complimentary recapture in the hopes of circumventing any digital corruption and obtaining a better result, if possible. Please feel free to reach out at your earliest convenience. Thank you again for your valuable feedback, The EverPresent Team

Posted 7 months ago

“Sent an email five days ago still no reply. Communication is very poor.”

Helpful Report

(MA - Dartmouth) - Posted 8 months ago

Hi Kevin, We are so glad we were able to connect yesterday and clear up the confusion with your project! Please continue to enjoy your restored image. Let us know if we can help you with any future projects! Best, The EverPresent Team

Posted 8 months ago

“Please check Better Business Bureau before you entrust your personal and precious memories or important things to this company I had use Ever present to turn cassette into DVD they sent me wrong cassette back and DVD they couldn't find my original cassette sent them previous memories of my mommy that passed are gone! They accused me of tapping over tape and kept insisting it was my tape! Do not trust them with your precious memories!”

Helpful Report

Posted 8 months ago

“After sending my film to this company,I was quoted $400 for my job. I approved and a few days later they called saying they had made a mistake and it was now $4000. Enough said.”

Helpful Report

(Photo Scanning) - Posted 8 months ago

Hi Terry, Thank you for submitting your feedback. We take concerns like these very seriously, and to that end, we have explored the details of your project to see how we could have served you better. While investigating, we noticed the following: 1. Your project was indeed misestimated. Thankfully, we have a process wherein if such an error is discovered, we halt production, and contact you, the client, for re-evaluation and approval before going any further. 2. At your instruction, we proceeded with the entire project, and provided additional image enhancement at no additional cost, as a courtesy. 3. Our records indicate that your project total amounted to just under $2,000. While it is clear that an error was made in the initial estimation of your project, we took the appropriate measures to ensure that you were as informed and as in control as possible. I'm sorry you felt that this was still a negative experience. It's always our hope that the preservation of memories is a happy occasion, and we would of course appreciate the opportunity to assist you again. Many thanks, The EverPresent Team

Posted 8 months ago

“My Super8 films were never cleaned before they were digitized. The amount of dust is staggering. I would have cleaned them myself before submitting but I don’t even have rewind tools anymore.”

Helpful Report

Posted 10 months ago

Dear Jonathan, Thank you very much for submitting your feedback on your project. I see also that you reached back out to our company, and I apologize that you did not receive an appropriately prompt response. Rest assured, we are thoroughly looking into the details of your project, and a consultant will be in touch as soon as possible to see how we can improve your experience. Thank you again for the opportunity to serve you better. Best regards, EverPresent

Posted 9 months ago

“You need to format for specific T.V.'s”

Helpful Report

(Video Conversion) - Posted 11 months ago

Dear Charles, Thank you so much for taking the time to provide us with your valuable feedback about your experience with EVERPRESENT. We truly appreciate customers like you who take a moment to share their thoughts and help us improve our services. We apologize for the inconvenience you faced regarding the formatting for specific T.V.'s. While it's true that smart TV's and USB drives are not universally compatible, it's clear we should have given you a better sense of your options so that you could enjoy your digitized videos more fully. To that end, we will be reaching out to see if we can improve your experience. Thank you again for helping us to serve you better. Best regards, EverPresent

Posted 9 months ago

“I would not recommend this company. I have to say that I am disappointed in the quality of the finished product. I was promised that the upgrade would significantly improve the final digital images. It seems worse than the 8mm and CD of the original film. The cost was more than I wanted, but the salesperson said I would love the final product. They missed the mark!”

Helpful Report

(Mail In) - Posted 1 year ago

“I've already expressed my discontent with your company twice. I went to Northboro to pick up my package & only my VCR tapes were in the box. I was sent an email during the week to pick up my USB stick. Went back to Northboro the following weekend, nothing there. I called your company & was told that you never sent an email to me & that you'd mail my USB plug to me before Thanksgiving so I could have it for my family. Well THAT didn't happen either! I received it the day AFTER Thanksgiving which didn't allow me to show it to family. I'm incredibly disappointed with your company, and the fact that I never received any apology or compensation for this totally botched delivery. Would NOT recommend your company to anyone. In fact, another relative passed away & I told the family to NOT use you and explained the reason. Deborah Gancarz Buttons2spunky@yahoo.com”

Helpful Report

Posted 1 year ago

“Overall, I am extremely dissatisfied with Everpresent. I asked for a 1:1 transfer of VHS tapes to DVDs. For VHS tapes I received the single tape split up across several DVDs, rather than 1 DVD which is what I was expecting (a 1:1 ratio like I had asked for). I wish I had known that beforehand. And for any content of VHS tapes that has to be split across DVDs, it would be nice if there was an option for a Menu to be added to the DVD to select where to navigate to on the DVD rather than having to fast forward through content. The price I was charged at the completion of the project was 57% higher than the proposal I received. If there is no transparency in the what the final, actual price will realistically be, why bother providing an estimate? In the first phone call (Nov 2023), I was told that if I had less than about 20 tapes then they could be delivered prior to Christmas. I sent 16 tapes from my collection. The customer service rep had incorrectly captured my email address during the first phone call (which I didn't know at the time). Only after 2 subsequent calls initiated by me was this error discovered. Subsequently my order was waitlisted and not delivered until after Christmas. Needless to say, I have been extremely disappointed with Everpresent and your customer service throughout the entire process.”

Helpful Report

Posted 1 year ago

“Overall, I am extremely dissatisfied with your company. I asked for a 1:1 transfer of VHS tapes to DVDs. For VHS tapes I received the single tape split up across several DVDs, rather than 1 DVD which is what I was expecting (a 1:1 ratio like I had asked for). I wish I had known that beforehand. And for any content of VHS tapes that has to be split across DVDs, it would be nice if there was an option for a Menu to be added to the DVD to select where to navigate to on the DVD rather than having to fast forward through content. The price I was charged at the completion of the project was 57% higher than the proposal I received. If there is no transparency in the what the final, actual price will realistically be, why bother providing an estimate? In the first phone call, I was told that if I had less than about 20 tapes then they could be delivered prior to Christmas. I sent 16 tapes from my collection. The customer service rep had incorrectly captured my email address during the first phone call (which I didn't know at the time). Only after 2 subsequent calls initiated by me was this error discovered. Subsequently my order was waitlisted and not delivered until after Christmas. Needless to say, I have been extremely disappointed with your company and your customer service throughout the entire process.”

Helpful Report

(PA - Harrisburg) - Posted 1 year ago

“Way too expensive throat 50 feet of film”

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(NJ - Morris Plains) - Posted 1 year ago

“Beware of being overcharged!! Sent Everpresent 488 feet of film total on 4, 3" reels (full), 2, 5" reels (not full) and 1, 7" reel (not full). Estimate was for 1000 feet. Put deposit down, said they'd adjust the price once it was processed in full and they can measure how many feet was processed. Never got a final bill, only an additional charge on my CC. Emailed multiple times and get back some boiler plate answer. Will never be using this company again.”

Helpful Report

(Mail In) - Posted 1 year ago

EVERPRESENT is rated 4.6 based on 2,474 reviews