EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.60

4.6 Rating 2,474 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,474 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The film on the reels were over 55 years old. We had no idea what was on them. It brought back memories. I only wish the camera operator (dad) operated the lighting a little better.”

Helpful Report

(PA - York) - Posted 1 week ago

“My only complaint is that the tapes ( 17 ) were not wound up to the beginning. In addition one of the CD's had a camera lock on it preventing me from winding the tape to the beginning. I would appreciate instructions on the later.”

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(NJ - Red Bank) - Posted 1 month ago

“Very organized and I like how it keeps you updated throughout the whole process.”

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Posted 1 month ago

“My project was handled very professionally. I was informed by email every step of the transfer of my 2 videocassettes onto one uSB. The project was completed fairly quickly too. Given the age of the videocassettes, I was pleased with the outcome.”

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(NY - Riverhead) - Posted 2 months ago

“Grear job turning our family's 35mm films into digital. The wait is long and they are not cheap. I would shop around for other companies that may be able to complete a project quicker and a bit more reasonable especially for home movies.”

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Posted 2 months ago

“Customer service is very friendly and responsive. We appreciated that the project was completed much sooner than anticipated.”

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(Film Reel Conversion) - Posted 2 months ago

“Technically the digitization of my super 8 movie was fine but communications have been poor . Phone calls were never returned& the phone messages were confusing & sending you in a loop . I feel the cost could be lesser”

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Posted 2 months ago

“Great setvice, was able to transfer all info and in decent quality”

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Posted 2 months ago

“Thank you for converting my old VHS to a DVD. I was disappointed only about the beginning of the DVD due to the image quality. That was very important to me. It was difficult to pick out my Mom, my daughter and myself. The rest of the DVD was good quality and I was able to see clearly. I am sure you did your best in transfering it. I am sure it was worn, because we played the beginning part of the original VHS many times. Thank you for providing such a nice service and your professionalism.”

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(Video Conversion) - Posted 2 months ago

“I was pleased with the outcomeof my project. I thought it interesting that I received some different answers to queries of when my project could be completed. First it was by the date I requested, then it was no, you would have to pay 100% more to have it by then(which I refused) and then lo and behold it was completed prior to when I requested it originally. All in all, came out well and the recepient loved his gift. Having more completed. Thank you.”

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(Video Conversion) - Posted 2 months ago

“Good recovery from very old slides. Confusing pricing.”

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(CT - Hartford) - Posted 3 months ago

“We be happy...”

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Posted 3 months ago

“was a very diferent busness deal! But it was a pleasant ending. I'm not used to paying up front and not seeing the product being purchsed. I was away hunting three weeks and when returning home I was pleasently suprised with the product. I'm not a computer person! I would be sending another order to be processed. I will be 88 this coming may and will not learn more computer skills. I would like to learn how to share the film with friends. If you can direct me in this proscess I would appricate it. Carl Didone”

Helpful Report

(Film Reel Conversion) - Posted 3 months ago

Hi Carl, We are so glad you had a pleasant experience with us. We are excited about the opportunity to work with you again! Our support team has been notified and we will be reaching out to help you with sharing the files with your friends. Best Regards, EverPresent

Posted 3 months ago

“The work was excellent. Some of the policies made the whole project take a bit longer than I would have liked, but I understand why they are what they are.”

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(Video Conversion) - Posted 3 months ago

“Very good media transfers. Very good communication (maybe excessive!). Two complaints: 1. I was told the job would be finished and ready for pickup on Dec. 20. It was ready for pickup two weeks early. I felt like I was rushed to pick up the job, located at an inconvenient shop. 2. Instead of giving me a deadline to pick up the job before it was sent back to Everpresent, the message simply said I must pick it up 'soon'.”

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(Video Conversion) - Posted 3 months ago

“Processing was well done, but I thought pricey!”

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(Audio Conversion) - Posted 3 months ago

“Was pleased when my work was completed so quickly and well before the quoted time. Thank you”

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Posted 4 months ago

“After finding a shoebox full of 8 mm films from many years ago, we were really excited to see what might be on them. It felt really scary to just hand over these precious memories to anyone so I’m really glad we found Everpresent. They gave me peace of mind every step of the way. The cost was reasonable for what they do, and I really appreciated the great service. I may have been able to get it done quicker and cheaper from other services, but I didn’t have the same confidence that they would be handled properly. So grateful that we now have these memories to cherish. They have the experience and the professionalism that I needed to move forward on that project. I subtracted one star because after the project was completed and we were waiting for the package, I sent them multiple emails checking on the address because I was concerned that they were going to send the videos to the wrong address and no one ever got back to me. They were really great staying in touch with me until I paid, but it wasn’t the end of the world and I didn’t worry about it. The CDs and USB drives went to the wrong address. We had a unique situation and I doubt other customers would experience that issue. I’m hoping they had a reasonable excuse for not responding to my emails. Overall, I’m extremely happy and would highly recommend them.”

Helpful Report

Posted 4 months ago

Hi Lisa, Thank you so much for your feedback. We are so happy that the majority of your experience was positive, and we want to thank you for drawing our attention to an area where we can improve. Please let us know if we can be of any help in the future. We would like for your next project with us to go more smoothly and we'll do everything that we can to ensure that it does! Best Regards, EverPresent

Posted 4 months ago

“Took awhile for us to get on the same page but after that things went smooth and the quality was good. It would be nice if a person could schedule a call with a tech as I often missed the call backs due to my poor phone connection. Thanks Dan”

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(Audio Conversion) - Posted 5 months ago

“It took a long time to get The end product, but I guess that’s understandable. You might consider a lower rate for small projects like mine.”

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Posted 5 months ago

EVERPRESENT is rated 4.6 based on 2,474 reviews