ewheels Reviews

Name: ewheels
Rating: 4.89

4.9 Rating 3,453 Reviews

98 %

of reviewers recommend ewheels

4.9

Based on 3,453 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

EWHEELS ★★★★★ Review Amazing scooter definitely will recommend my friends

ewheels 5 star review on 12th November 2024

884

Anonymous

Anonymous // 01/01/2019

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“I have always been satisfied with all my purchases with Ewheels and their customer support. My recent purchase was a bodyguard protective cover for my MSP. Jason himself email me back as soon as they got my order just to make sure it was for my MSP not the RS. I also got an email right the way from Williams regarding my shipping charges being credited because I am a repeat customer.”

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Posted 4 years ago

“The rumors were true, absolutely amazing customer service. 10/10 would buy from ewheels again. Jason and his team are both incredibly responsive in email and were more than willing to even give me a call to sort through some of my issues quickly.”

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Posted 4 years ago

“I actually do not want to give them even a star but to give a review I did. I believe they sent me a defective scooter because when I got it the front motor didn't work. They said shipped it back to them, so their technician can fix it. When I got it back from them within 10 minutes I rode it, the scooter became unbalance and fell, it caused accident and get hurt. It takes me a few days before I was able to look at it, found out the cables wrapped around the steering wheel which made it could not turn to either left or right and also affected the rear brake which in turn made it to fall. The scooter is worse than I got it the first time (front motor did not work), thanks to their so called technician. I will not send it back to them to fix it knowing what happened. It has been three weeks emailed them not only they did not want to refund me which I thought that is the right thing to do, and when I asked to send the cable and throttle so I can try to fix it they keep asking me to send photos which I did for this 3 weeks, and now they asked me to send videos. They do not have any intention to refund me nor send parts. Buyers beware where you buy your scooter.”

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Posted 4 years ago

“As a beginner on a EUC I had no idea as to which wheel would meet my needs, eWheels.com met that gap with excellent communication. I provided my physical information and goals for riding and they provided me with their recommended wheel and most importantly why they were recommending the King Song 16X. After doing my own research, I came to the same conclusion and bought the wheel. The staff at ewheels.com responded to my emails with a multitude of question within just a few minutes, good communications. Their price was not only competitive with other online retailers, they also had excellent reviews for the company. I will buy my next wheel from ewheels.com”

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Posted 4 years ago

“Awesome! Ewheels is very fast and accurate. They respond quickly to your questions... i can do a next purchase in the future without hesitation.”

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Posted 4 years ago

“This team nails customer support. I exchanged several emails with them as I was weighing options between a couple different scoots. They obviously love what they do. A+”

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Posted 4 years ago

“I'm extremely satisfied with the service and handling of my purchase. They are great people to work with. I'm also very satisfied with the purchase we made. I'm looking forward to adding another scooter in the future.”

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Posted 4 years ago

“Just received the lightning +, had a little problem with stem set screws but fixed. Charged and took a ride along NYC streets and had a blast. Has more power than my other scooter D4-2 and what a suspension”

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Posted 4 years ago

“I'm 39 year old makes me feel like a kid again! this thing flies even on gear 1 so much torque!”

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Posted 4 years ago

“These guys are terrific! Extremely fast to respond to any and all questions you have right away. From my very 1st order they have won over all of my EUC business.”

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Posted 4 years ago

“Every aspect is a plus presale product descriptions inventory control prompt shipping and even during the ownership support and technical input that has included part replacements and taking care of multiple products we have purchased from ewheels one of the best decisions I have made thank you ewill team you rock!”

ewheels 5 star review on 20th November 2020

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Posted 4 years ago

“ewheels simply, has EXEMPLARY costumer service and support! All my initial inquiries as a newbie was answered spot on without much delay. Prices were better + free shipping!! Buy a wheel here and they got your back should any issues arise. I hope the company stays this way. Will buy here again if the next EUC comes to mind. Thank you, Jason!!!”

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Posted 4 years ago

“Dealing with ewheels and Jason has been a pleasure! This is my second scooter purchase from this company and could not be happier with the service and support from ewheels. Ewheels is staffed and run by competent and professional Electric Vehicle enthusiasts. Really, these guys are the best!”

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Posted 4 years ago

“Ordered a fast charger for my Apollo Ultra Ludo, mentionned in the notes what scooter I had and Jason wrote me a couple of hours after informing me they would (for free) wire the charger for my scooter, great service from EWheels custom wiring the plug for my Apollo Ultra Ludo and making sure I check polarity before plugging it in for 1st time. Shipping was quick, got it a couple of days after. Would def reorder from them.”

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Posted 4 years ago

“I bought etwow GT 2019 model without the drum brake. I usually don't speed much, less than 30 kmh and it happens to be my old model booster plus' maximum speed. By the way the GT's maximum is 40. Personally 30 is more than enough in the city commute and electric brake is good enough if you don't speed more than that. When I tested up to 40kmh it was a little scary. This GT model is so much powerful and runs longer. I was happy with my previous booster plus model that I rode past 3 years so it was an easy decision to buy etwow again. And I didn't need bluetooth function or drum brake with $200 more. Any cables and wires involved, I'm mechanically challenged, so without works better for me. This GT model is a huge A+. And etwow was very kind through their email communication.”

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Posted 4 years ago

“Super responsive to every question. And they give great advice. Highly recommended.”

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Posted 4 years ago

“Quick email responses on questions!”

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Posted 4 years ago

“eWheels was a pleasure to work with. I received my wheel with extra stickers and some handguards in the package. Awesome! But then disaster struck. I got a flat within the first 24 hours. eWheels was nice enough to send out a new tube without charging me shipping. I can't imagine a better customer experience or support. Many thanks eWheels!”

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Posted 4 years ago

“Anytime I have a question , the ewheels team responds so fast. Super easy to work with.”

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Posted 4 years ago

“I purchased a Turbo wheel Lightning from ewheels. The ewheels team answered all my questions (all 100 of them lol), very fast. Shipping was fast and the scooter is amazing. Already have another order in for my next "toy". Thanks ewheels!”

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Posted 4 years ago

ewheels is rated 4.9 based on 3,453 reviews