Name: ewheels
Rating: 4.89

“The team at eWheels is very supportive and responsive which is why I buy all my wheels and euc parts from them. Both wheels (Sherman and S18) have performed flawlessly and with no issues at all. They also stick to their time frame and eta’s (which you don’t see so often these days). Very pleased.”

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Posted 3 years ago

“I am pretty impressed with the level of customer service I have received from ewheels. I got all my questions answered and received everything that was promised. Kudos guys! I will definitely recommend ewheels to friends and family.”

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Posted 3 years ago

“Incredible customer service, very difficult to find a company that cares about it's customer base as much as ewheels. Had an issue with my first order, they were super helpful and FAST to reply. Thanks Jason and the team!”

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Posted 3 years ago

“ewheels is by far THE best place to buy an EUC or Scooter. I have made several purchases and the level of service and knowledge is simply outstanding. Jason is very attentive, professional and easy to work with. You can tell he loves what he does. I highly recommend ewheels. I've purchased 4 EUC's and an electric scooter from ewheels and every transaction was perfectly executed.”

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Posted 3 years ago

“Normally don't bother writing reviews for websites. But given the slew of just awful experiences lately of delayed shipments and lack of communication from so many companies I felt it necessary to give credit where it's due. I'm not sure how they're managing to do it, but eWheels seemingly hasn't skipped a beat. All my orders are shipped ridiculously fast and support is right there to answer any questions. This is definitely the place to go for your all your pev resources.”

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Posted 3 years ago

“Great experience as always”

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Posted 3 years ago

“Ewheels is a model company for customer satisfaction anytime I need a part it is sent out to me within a day or two I have purchased two scooters from me wheels and would highly recommend them to someone else great job”

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Posted 3 years ago

“ewheels support is fast and helpful, will shop again”

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Posted 3 years ago

“I don't know another company, providing same level of customer service, as eWheels. Their response is always very quick and knowledgeable. When I received my first wheel from them, immediately I had a problem. It was Sunday, mid day. I sent them a chat message and got a call back in no more than 5 min. I had a problem with my 2nd wheel, KS-16X, and after trying hard to help me, they sent me a shipping label for warranty service. In the meantime, I ordered my 3rd wheel from them - KS-S18. I received it in 2 (two!) days and the same FedEx truck took away my broken wheel for repairs.”

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Posted 3 years ago

“Decent shipping time, but better Canadian shipping options are needed...Fed Ex is WAY too expensive. The parts I received were not what I was expecting. The website needs a zoom function for pictures of parts and the descriptions for parts could be more clear.”

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Posted 3 years ago

“great experience! I ordered a part without signing in and payed for the order plus shipping. Before my order shipped, ewheels actually found my account and then REFUNDED the shipping that I paid, once they found out I was a member. Great customer service, very community oriented”

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Posted 3 years ago

“Second S18 I've purchased through ewheels, and both times have been great. The first time was for the pre-order, and I received monthly email updates on the status. The second order I received within the week. Love both of the purchase experiences!”

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Posted 3 years ago

“Through two wheels, several smaller purchases, a battery recall, and a warranty claim, eWheels has always come through. Great support and communication.”

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Posted 3 years ago

“Great service and support”

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Posted 3 years ago

“Quick attention to orders and fast delivery with appropriate discounts automatically applied to returning customers.”

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Posted 3 years ago

“ewheels has been great, but i wish there were more resources for first time riders. like how to ride, a getting started, or tips. i needed to look online for a bunch of resources to figure out how to start riding. also needed to buy a cover to prevent scratches from constantly falling off when starting.”

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Posted 3 years ago

“Scooter is amazing… Very powerful and fast… Most of the time I ride in mode 1 single motor… However what’s the full volts I’m supposed to be at when the scooter is fully charged? I wish there was an fix in terms of sports mode… When you put the scooter in sports mode you cannot turn it off unless the you power down the scooter … I found a small crack of my scooter board… Can you guys send my out a new board.. Thank you”

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Posted 3 years ago

“Great service, amazing communication regarding shipping issues (by the shipper).”

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Posted 3 years ago

“Answered all my questions and prompt response to all of my emails. Best customer service you can get. Loving my s18.”

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Posted 3 years ago

“Over the past year I have purchased 3 EUCs from ewheels.com and logged over 6000 miles on those machines. For my entire journey ewheels.com has been there supporting me with everything I needed from parts to advice about how to repair my machines when I crashed. They have also provided the SAME level of parts support and technical expertise for my inmotion V11 that I purchased in the used market. One more thing about shipping and ewheels.com - They dont try to gouge you for shipping and they know how to work the systems to get you your order FASTER and CHEAPER than anyone. I rarely take the time to write a review, but ewheels.com is the #1 merchant that I have ever worked with hands down.”

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

ewheels Reviews