ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.79

4.8 Rating 1,986 Reviews

95 %

of reviewers recommend ExactMats

4.8

Based on 1,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Great product! Extremely pleased!”

Helpful Report

Thanks, Bailey! Enjoy!

“We could not be happier to have found this fantastic product to protect our new kitchen. We ordered the thinnest option and were pleasantly surprised at how unbelievably durable it appears. The ordering process was made very easy and every piece was perfect. The labeling system worked so well and the shipping was fast. I will forever be a customer for any products I may have.”

Helpful Report

We're so happy to hear you love your new clear, 40 mil liners/mats for your new kitchen and that the installation process was simple. Here's to cleaner, damage-free surfaces for years to come!

“We love our new mat— I bought it for our super long wood dining table that has lots of crevices and was beginning to give us splinters! It was a nightmare to clean, so this was the best solution without sanding down the table to refinish it. The mat is EXACTly the right size, arrived in great condition and didn’t have any permanent kinks from being rolled up. It had a slight rubbery smell to it for a few days but did fine ones aired out. It is a little bit shiny (wish there were matte options) but I’m so thankful we have a dining table we can use/ clean again! Definitely recommend.”

Helpful Report

Thank you for your review, Caroline. We're so happy to hear you're pleased with your order! We'll also be sure to share your feedback with our team as we're always looking to improve.

“Good product and customer service!”

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Thanks, Terri!

“Very nice product. Sized to request. Protection for table. Very clear”

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Thank you, Barbara, for your review and 5-star rating. We hope you enjoy!

“I have to say I am impressed. From start to finish the process was simple. Delivery came on time and the product is exactly as advertised. I bought a large table mat and it fits perfectly. Just roll it out and let sit for a while and that was it. Highly recommend this company and product.”

Helpful Report

Thanks so much, James!

“My first order had been exposed to severe heat in shipping but Katie and the folks at ExactMats sent me a new mat the very next day. The new item is perfect; it covers the top of a very well-used island and it is such a relief having the protection of the mat on top of the wood. Thanks again for such great customer service as well as a wonderful product!”

Helpful Report

Thanks, Michele. We're so happy we were able to assist. Enjoy!

“We purchased the crystal cover for our dining table. It works well for this purpose. Flexible, clear & not too heavy.”

Helpful Report

We're so glad to hear it. Enjoy! :)

“I just received my ExactMat a couple of weeks ago. I'm very pleased with it and the size is exactly what I needed for my desk. Before ordering, I called with a question to make sure that the frosted mat was smooth on one side. My question was answered in no time and I order my mat immediately. I'm pleased with my order.”

Helpful Report

Thanks for your review and for rating us 5-stars. We're so happy you are pleased with your new desk mat and that you had a great experience. We hope you enjoy!

“I initially ordered the wrong size, but when I contacted them to order the correct size, they were nice enough to give me the same limited-time discount I'd used for the first order. They were super-helpful. The mat was for my glass and wood table to keep it from getting broken or ruined from everyday use. I was concerned that the mat might have a nasty smell (I've gotten shower mats and desk-chair floor protectors that smelled like skunk), but although the Exact Mats have a chemical smell when you first open the box, it's not offensive, and it fades quickly once you lay them out.”

Helpful Report

Thank you for your review. We're glad we were able to assist. In regards to the scent, it's non-harmful, but we're glad it dissipated (as it should) very quickly. We hope you enjoy and look forward to working with you again in the future.

“Want to send my mat back. No return slip provided.”

Helpful Report

Hi Richard, We are sorry to hear that you want to return your custom-made mat. That's not what we want at all. Due to the nature of customizations, returns are not possible on custom-made items. Of course, if you believe there was any kind of error on our end, we definitely want to look into that as we offer a guarantee on all of our products. Please reach out to our Support Team for assistance (Support@exactmats.com) so that we may assist as soon as possible. Thanks!

“It meet my expectation”

Helpful Report

We're so glad to hear it. Thanks, Vally!

“Excellent fit and great quality.”

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Thanks, Joel!

“Excellent service.”

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Thanks, Marilynn, for your 5-star review! We're happy we were able to assist.

“The first order arrived 1/2" off of the measurements provided. Customer service response was courteous and immediate and it was re-made and shipped very quickly.”

Helpful Report

We're glad we were able to assist, Jennifer! We hope you enjoy!

“This was the second time I purchased ExactMats. As with the first they really do fit Exactly. Both vehicles are fully protected and as a bonus they arrived within days of receiving the order. Thanks!”

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Thanks, Tom! We're so happy you're pleased with your new, perfect-fitting auto mats.

“So far.... I'm impressed... very clear .. almost looks like a piece of glass”

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Thanks, Richard!

“As it turned out I returned the product I purchased but through no fault of this company's. Absolutely wonderful customer service.”

Helpful Report

Thank you for rating your experience 5-stars. We're sorry to hear your order did not meet your needs and wish you luck in finding exactly what you need! :)

“Great experience on purchasing. Delivery was just as promised. Product fit perfectly, laid down flat and smooth and looks great. Time will tell about scratch resistance and service. Real pleased so far. Thank you.”

Helpful Report

We're so happy you had a great experience and that you love your new, perfect-fitting protective mat. We hope you enjoy for years and years!

“Third time I purchased desk top protectors that came timely and fit my furniture perfectly. MS”

Helpful Report

Thanks so much for trusting us to help protect your valued surfaces!

ExactMats is rated 4.8 based on 1,986 reviews