“Was gifted a book bought at Exclusive Books Menlyn. Did not read it or open it as i already owned it. My husband went in for an exchange and was refused one. I have spent literally 10000,s of rand myself and for my organization at that branch. I will NEVER set foot in there again and tell people not to shop there from now on. Will rather order directly from overseas. I am disgusted.”
“I ordered books for my Mum from overseas; used a local (SA) company because it should have been faster - estimated 2 weeks delivery - it took a MONTH. Very poor service Exclusive Books, never again. May as well have used Book Depository. And delivery would have been free!”
“I order from Exclusive Books on a regular basis and have spent thousands with them. Since Covid, the delays have been quite severe. I don't mind waiting and I understand the reason for waiting but the thing that annoys me is the lack of communication from their side. Order status' are not updated once the "delivery date" has passed and when you inquire, you don't get a response. Perhaps its time for me to start using Takealot.”
“Poor online shopping experience. Canceled an order was told the refund would take place after a week, a week later nothing. Sent an email, opted to receive a refund voucher was told it would be loaded after another 72- 96 hours-120 hours later, still nothing. Really poor service fromExclusive Books. Getting a simple gift for someone has been such a drag, the birthday has since passed and I am still waiting for a refund.”
“I place an order on the 8th January 2021 abd was promised that it will be delivered by the 21st of January but since then I haven't received it and exclusive books is not communicating or replying my emails. I also called their customer care line but still no feedback from them. I'm so disappointed with the service that I'm receiving from Exclusive books, this is worst experience I've ever received when purchasing online.”
