Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,085 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,085 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 5 star review on 9th April 2024

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Executive Lounges 5 star review on 10th December 2021

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Executive Lounges 5 star review on 24th November 2021

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217

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The choice of cold food was very disappointing and very limited: Crisps, crackers and cheese and some dry salad. Oh and scones and clotted cream - how bizarre! Won't be visiting again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“It was the early hours so we was not at our best but the lounge was pretty faultless,people were very helpful and present.it would have been an easy 5 but food selection was limited, would definitely book again.😁”

Helpful Report

(Lounge @ B Cadiz) - Posted 2 years ago

“After looking at the menu online before flying we decided to make a reservation at the Aspire thinking it was good value for money and a relaxing start to the holiday. Once we were seated we were told to scan the QR code. We then called the assistant over and explained that only four choices had come up on the phone. We were told that although the full menu is online, not all dishes are available each day. There were two soups available and two mains. I am vegan and after asking if one of the mains was vegan was assured it was. The portions were extremely small and we had to order two to satisfy our hunger. We do not think it was value for money and the only good thing about it was we were not near too many people in this time of covid. If we fly from terminal 5 again we will not waste our money at the Aspire and will have a meal in one of the outlets in the airport.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Excellent friendly staff.”

Helpful Report

(Newcastle Airport Lounge) - Posted 2 years ago

“As pensioners with mobility issues we would have appreciated some seating with the ability to raise our legs - as in Dubai, some public seats have leg rests.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Everything as expected”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Very comfortable and relaxing experience”

Helpful Report

(Newcastle Airport Lounge) - Posted 2 years ago

“Unfortunately no possibility to take a shower or use the bathroom in the lounge at Nairobi. Had to go back in public area of the airport to use the bathroom there. For the rest it was a pleasant stay.”

Helpful Report

(Nairobi Aspire Airport Lounge) - Posted 2 years ago

“We enjoyed our visit to the T5 Aspire Lounge - Food: limited options/menu (visited - Very limited drinks options - Staff were great; very polite and helpful, and delivered food on time. Location”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“WE RECENTLY USED THE NEW EDINBURGH ASPIRE LOUNGE EARLY IN THE MORNING, ARRIVING AT 6AM. WE WERE VERY IMPRESSED WITH THE SERVICE, THERE WAS A GOOD CHOICE OF HOT FOOD (BACON, SAUSAGES, BEANS, MUSHROOMS, EGGS ETC.) AND TO MY SURPRISE EVEN VEGETARIAN SAUSAGES WHICH WERE COOKED TO ORDER. PLENTY OF CHOICE OF HOT DRINKS TOO. THE STAFF WERE MOST FRIENDLY AND HELPFUL AND THE ATMOSPHERE WAS VERY RELAXING. HAVING USED THE BA LOUNGE NUMEROUS TIMES AT EDINBURGH, THE ASPIRE LOUNGE WAS MUCH BETTER IN OUR OPINION. WE WOULD NOT HESITATE TO USE THIS LOUNGE AGAIN IN THE NEAR FUTURE.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 2 years ago

“Although not available for arriving passengers, I booked online for a Domestic departure and learned my gate was next to the lounge immediately. Whilst in the lounge a lady who worked there offered to order hot food on her phone because I was not using QR codes that day. The food was well presented and vegetarian options adequate. Space could be more, could be private toilets and Swissport should lobby for lower lounge taxes.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Nice and relaxing with lovely food offerings and friendly staff. Would return.”

Helpful Report

(Newcastle Airport Lounge) - Posted 2 years ago

“Having visited many airport lounges, I must say this was a very poor experience at Heathrow Terminal 5. When paying to be in a relaxing lounge before a flight, you expect a certain standard and unfortunately this didn’t meet it. It felt incredibly cramped and the music was blaring out giving a chaotic feel. The staff weren’t very welcoming and the bartender didn’t seem happy to be there at all- when I asked for a drink I felt like I was being an inconvenience to her, which isn’t a nice feeling for what should be a lovely relaxing experience. It was a real shame.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“I liked everything! Staff was very kind and I felt very welcome”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Lovely experience away from the hustle and bustle of a busy airport.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 2 years ago

“Very good. As I need assistance due to walking difficulty it gives me comfortable situation till flight dur”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 2 years ago

“Due to airline changing flight times, I had to re-arrange the timing for use of the Executive Lounge. This was handled in a friendly and efficient manner. On the day, our reception at the Lounge was similarly friendly and efficient. The Lounge was a peaceful haven in an otherwise busy terminal. The food and beverages were of a good standard, even if we resisted the cooked breakfast option. Overall a positive experience and certainly one to be repeated.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Usual great caring service”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 2 years ago

“The drinks and service were great. The breakfast was horrendous though. The sausages full of gristle and the bacon was 99percent fat. Shame as been before and great service it seems that its just lazily done now”

Helpful Report

(Newcastle Airport Lounge) - Posted 2 years ago

“Lounge was good but not a lot of variety for food. Could do with a better menu”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

Executive Lounges is rated 3.9 based on 28,085 reviews