Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having never bought a reptile online before I was a bit nervous but it was a joy, from speaking to them on the phone to receipt of my gorgeous little beardie from the lovely carrier. Very knowledgeable, helpful and caring.”

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Posted 5 years ago

“Absolutely fantastic, does what I need it to and well designed. Dispatch and arrival time was brilliant as well 10/10”

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Posted 5 years ago

“Excellent, really pleased with my frog and he appears to be in excellent health. Only thing which lets these guys down is the length of time they take to answer messages... otherwise great 👍🏼”

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Posted 5 years ago

“Lovely fat tails . Quick delivery”

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Posted 5 years ago

“Stayed home all day for arranged delivery which never arrived, attempted to contact them but had no response to emails, calls or messages left. Finally got through a few days later to be told they were out of the animal, was offered a different type that I accepted. It arrived the following week in terrible condition, it was barely able to move and respond and upon closer inspection was covered in multiple layers of stuck shed (filling his nostrils, ears and parts of eyes and mouth and cutting of circulation to his toes) and missing horns and the majority of his scales. After removing the stuck shed i found that the skin underneath was covered in wounds, two of which were rather severe. I emailed regarding the issue and got no response so phoned up, after multiple tries I received an email that, like all of the responses from them, was dismissive of the issue. ‘upon packing nothing was noticed and that are all WC (Wild Collected), they can sometimes have the odd scale/horn missing, which is normal for any WC animals. I believe this Dragon had been shedding and it can take a good week for them to fully shed their skin - therefore, some skin may have still been present.’ I responded again to clarify the origin of the animal as I had initially been informed it was captive bred and to stress the extent of the issues but once again have received no response.”

Helpful Report

Posted 5 years ago

Hi Jane, We have responded to every single email you have sent and have obviously spoken to you on the phone on a few occasions regarding this situation. To be clear the animal you purchased was wild caught. This is stated clearly on our website and we would never mislead anyone over an animals origin. We sell very few WC animals and continue to encourage captive breeding at every level. Every animal before it is shipped (via our specialist courier) is fully inspected by our experienced staff. If an animal has an obvious ailment or illness it would be immediately removed from sale and refunded. We would never risk the life of any animal. During our conversation with you, we were informed that you removed dry skin to expose wounds. In our experience wounds like this are normally caused by removing shed that is not ready to come off. I understand this situation has now been resolved for you and you are satisfied with the outcome. Best regards Chris

Posted 5 years ago

“This is the first time I've used exotic pets.co but I've been really impressed. Ordered a millipede starter set and although the tank itself isnt as big as id like it's amazing value for money! Such a thoughtful selection of things to get an excited 10 year old bug lover started with a new pet. Perfect. Thank you so much.”

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Posted 5 years ago

“excellent as before”

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Posted 5 years ago

“Fantastic service, friendly staff, high quality products, fast delivery thank you!”

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Posted 5 years ago

“Really pleased with all my items, and my frog is belly too”

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Posted 5 years ago

“Good communication, Bullfrog arrived well packed and healthy.”

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Posted 5 years ago

“Fast efficient on time delivery as promised. Excellent communications and a pleasant easy transaction. Have purchased in the past and I am sure I will be again. Many thanks.”

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Posted 5 years ago

“Very friendly staff my pet lizards 4 arrived fit safe and healthy very pleased excellent service!! thanks”

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Posted 5 years ago

“Got a Harpactira pulchripes spiderling from here. Ordering was simple and painless. Delivery was quick and it was well packaged. No grumbles here and I'll definitely be ordering from here again.”

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Posted 5 years ago

“Received the substrate as well as the tarantula. The Tarantula came alive and hopefully will do well. Sadly they didn’t know the sex of the T”

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Posted 5 years ago

“Very efficient service; would highly recommend”

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Posted 5 years ago

“Brilliant service by all staff at EXOTIC PETS.UK. Also all the reptiles are in PERFECT CONDITION , including the Accessories products. All the staff are very friendly , helpful and professional. I would and have , highly recommended EXOTIC PETS.UK”

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Posted 5 years ago

“Ordered the XL reptibreeze, arrived on time and good condition.”

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Posted 5 years ago

“Bought a Butterfly Agama and a Curly hair Tarantula both brilliant good communication highly recommend also I buy live food which is always spot on.”

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Posted 5 years ago

“Great communication, excellent service and advice. Many thanks.”

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Posted 5 years ago

“Hi the lady that served me over phone to order my anole lizards was fantastic and so helpful. I will definitely use this service again. Lizards are amazing also ready to place next order soon”

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Posted 5 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews