Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. Good packaging and delivery. Was informed my sling wouldn't be sent out when planned due to cold weather, showing ExoticPets really care about the animals they're selling. Would definitely recommend and use again.”

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Posted 6 years ago

“Absolutely great service, and super quick delivery of the spiderling and equipment. As a novice Tarantula buyer i was unsure about some of the aspects of Tarantula Spiderlings. The advice i was given was invaluable. I'll definitely be buying from the exotic pets website again.”

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Posted 6 years ago

“Good prices, excellent service, fast delivery”

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Posted 7 years ago

“Baby Hog Island arrived safe sound. Great service will be ordering again soon”

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Posted 7 years ago

“Items arrived very quick and I am very happy with the service I have got Thank you Matt”

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Posted 7 years ago

“Just received my lovely tortoise. Friendly customer service, answered all my questions and received my pet on time, Healthy and settled within hours! Would highly recommend”

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Posted 7 years ago

“Faultless in every way!”

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Posted 7 years ago

“Very pleased with my purchase and delivery,would highly recommend and will use Again in the future :)”

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Posted 7 years ago

“Item arrived quickly and packaged well, very happy with the service Exotic-Pets provided and Gecko happy with his food!”

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Posted 7 years ago

“Heat matt didn’t work”

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Posted 7 years ago

I did email you immediately regarding this situation, as soon as I read the review you had left us. I have just re-checked our phone and email records and it appears that you've still not made any contact with us. This is despite my efforts in reaching out to help you. All the heat mats we sell are CE tested and of course, brand new and packaged! I'd be interested to know how you are using this heat mat and if you would kindly get in touch, we can advise if this is correct and if appropriate, issue a replacement/refund. Best regards Chris

Posted 6 years ago

“Fantastic service, professional and fast delivery for anything, have purchased quite a few items recently and perfectly happy, all my tarantulas are healthy and eating very pleased Will be ordering again very soon!! Best online pet service by far TOP RATED by me Chris B WSM”

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Posted 7 years ago

“Bought afican reed frogs, they arrived safe and well , well packed, the communication is great from this company i will definately be using them again in the future.would highly recomend”

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Posted 7 years ago

“Good choice of products, good price, excellent delivery time. All round good experience, I will definitely be back!”

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Posted 7 years ago

“Amazing website I am addicted to looking at what's new in stock! friendly , helpful staff who always get back quickly if I've ever had a question. All my orders have been delivered in perfect condition, vivarium's, equipment, live food and I'm now looking forward to my new reptiles and amphibians being delivered. But most Importantly you deliver to the Scottish Highlands!!!! I'm about as far north as it gets and with no reptile supplies or animals available anywhere near me this really is great!! thanks Again Annie”

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Posted 7 years ago

“No issues at all. Live food arrived on time.”

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Posted 7 years ago

“One of the tarantulas I ordered turned out bigger than listed which is always a nice surprise. The feeders I bought were all healthy and came unscathed despite winter weather.”

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Posted 7 years ago

“Really quick delivery and free,no dead bugs will be ordering again really soon”

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Posted 7 years ago

“My order of fruit flies arrived quickly and well packaged. Now my Mantids are enjoying their delicious fruit flies. I will order from here again when they get stocked on some mantids :)”

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Posted 7 years ago

“Very happy with my latest order and will definitely recommend exotic-pets.co.uk”

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Posted 7 years ago

Thank you for your recent review. I have scanned our email system and phone log and I cannot find any record, of you informing of us a spider arriving DOA. Had you of contacted us, we would have requested a digital photograph and if appropriate, issued an immediate refund/replacement. I have emailed you directly regarding this issue and if you can reply to my email or call me directly on 01246 568390 then we can discuss this situation further. Best regards Chris

Posted 6 years ago

“I have previously bought brown crickets from Pets at Home and have always been disappointed by their high mortality. I have also been concerned about their welfare: our farmed cattle etc are produced for food also, but we are rightly outraged when basic requirements of food and water are denied during their live transportation. The crickets bought in store have an uncertain 'shelf life' and are kept without access to food or water gel. My purchase from Exotic Pets, on the other hand, arrived promptly and I did not find any dead crickets within the three packets delivered. They are also the liveliest crickets I have ever seen and so far their mortality (other than being eaten by my gecko) has been virtually negligible. I am very impressed by this, my first introduction to Exotic Pets. And I'm not being paid to say this!”

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Posted 7 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews