Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cant thank them enough will definitely buy again”

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Posted 5 years ago

“Very pleased with my item when it arrived no damaged at all but delivered did take a long time to process after purchasing this item I call the staff and they were very friendly, just would be nice to know when your item is dispatched a delivery day time slot is given as it a guessing game but overall very pleased its here”

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Posted 5 years ago

“Easy to use website, the only thing i did not recieve was a text to say my spider was being delivered on the day. Apart from that happy with my purchase”

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Posted 5 years ago

“Recently bought a Yemen chameleon arrived in great condition correspondence right up to delivery was fantastic will definitely recommend and will purchase again”

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Posted 5 years ago

“Tortoise are very nice”

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Posted 5 years ago

“Always excellent service”

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Posted 5 years ago

“Amazing got my spiderling next day, so happy with my curly hair.”

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Posted 5 years ago

“Very quick delivery and easy to use Website would definitely recommend thanks”

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Posted 5 years ago

“Good Quality”

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Posted 5 years ago

“Our Arizona desert blonde tarantula arrived safe and well. Great company to deal with.”

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Posted 5 years ago

“My curly hair tarantula was in good condition and has already started to grow it is eating fine and drinking Very good pet shop”

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Posted 5 years ago

“I ordered a light for my turtle tank, it came nxt day, exceptional service will order from here again”

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Posted 5 years ago

“I recently purchased a Tarantula for my collection from Exotic-pets.com. I received a perfect pleasant experience with the sales team. Prompt response to telephone calls and emails. I definitely recommend them. 🌟🌟🌟🌟🌟”

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Posted 5 years ago

“I've been using Exotic-Pets for quite a while now and have yet to be let down, there good on stock, good on prices everything I've ordered has arrived on time or earlier than expected...”

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Posted 5 years ago

“I was looking for a mantis for my son, despite the short notice the staff did everything they could to get it to me on time. Brilliant customer service, quick delivery. Very happy. Thank you very much.”

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Posted 5 years ago

“Love this online shop! Everything I need. Ordered items twice now, with super fast delivery, will definitely be ordering again.”

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Posted 5 years ago

“I had been trying all this year to get hold of some oriental fire bellied toads so I was really happy when they became available at Exotic pets as I have now made four separate orders for frogs/toads and I have always been 100% happy with the service and the animals. I would rather buy from Exotic pets than anywhere else, their customer service is brilliant and every frog or toad I have bought has always been healthy and active upon arrival. They are packaged well too. I would recommend Exotic pets every time. I would give 10 stars if possible.”

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Posted 5 years ago

“Amazing service from the most wonderful staff, so helpful!”

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Posted 5 years ago

“My mantis came within two days from when I ordered her, the reference picture was very accurate and she is still doing well!”

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Posted 5 years ago

“Ordered a Tarantula on the Sunday. Called them on the monday morning at 9am to say I would like to cancel the order as well as backing this up with an email. Got a further email on Moday at 5pm to say the order gas been dispatched. Called them again to be told sorry the order has been dispatched just get royal mail to return to sender and a full refund will be issued. This I did but I am still waiting on a refund and have emailed them twice regarding this still without a response. Waited before I wrote this review to see if they could resolve but seems they are not interested.”

Helpful Report

Posted 5 years ago

Hi David, Firstly let me apologise for the mistake of shipping out this order after this had been cancelled via the phone Monday morning. I believe this had already been passed over to be packed and the message of the cancellation hadn't reached the team in time. As discussed on the phone Monday evening, we advised you to refuse the parcel which in turn arrived back with us. I can confirm a full refund has been processed. Looking into the emails, these had come through as 'spam', I have changed this on the system to prevent this from happening again in the future. Again we apologise for this mistake. Kind Regards,

Posted 5 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews