Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we are very pleased with our order of a Curly hair sling, and all the other items we ordered, everything went well and fast, even with this lockdown in place. please keep up the good work you all do at exotic pets, your lovely people.”

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Posted 4 years ago

“Absolutely amazing!, everything came perfect and the delivery was quite quick, the only problem I had was that the Pac-Man frog I ordered came at half 5 in the morning”

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Posted 4 years ago

“The T. e. obscurus I purchased almost a week ago (tomorrow he'll have been with me for 7 days!) arrived in wonderful condition, very alert and skittish, as gartersnakes tend to be. He's got the garter appetite and so far his quarantine is going smoothly and I suspect there's no issues at all, but you can never be too careful. Customer service was GREAT, and I'm relieved to find out that exotic-pets prioritises the well-being of their animals enough to check in to ensure the animal will be moving into an appropriate setup as soon as they arrive. The faunarium I purchased with him will be used after his quarantine, hopefully when he's big enough to not make me worry I'll lose him through a gap. Amazing price for what's offered in the setups, and I couldn't recommend purchasing one enough, especially if you'll be putting everything to use in the future. The best first impression from a site I've been on the fence about buying from, and now I can say I'm glad I finally did. Definitely looking forward to becoming a regular customer with exotic-pets.”

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Posted 4 years ago

“One of the babies I purchased has passed away, maybe a parasite or something I’m not sure.”

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Posted 4 years ago

“Fantastic product”

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Posted 4 years ago

“What i ordered was out of stock a week later after i placed an order for substrate for my hamster to burrow and dig in, but they gave me options in customer services and even offered a refund and different items. I asked and decided to wait till they were back in stock which took another week till it finally dispatched and arrived within 2 days of dispatchment. While i was disappointed my order went out of stock a week after i ordered, customer services went out of their way to respond to my queries and my decision to wait, so i cannot fault them for their amazing service especially during this pandemic. I applaud all the workers there for a job well done and a happy customer, will definately be ordering again some time soon. :)”

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Posted 4 years ago

“product i bought is good apart from the fact that when it came the box it was delivered in was completely squished luckily the boxes i bought weren’t smashed”

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Posted 4 years ago

“Arrived as stated, with very clear instructions. My 6 year old son loved it.”

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Posted 4 years ago

“Very slow in dealing with and receiving my order payed for 24 hr delivery received it 4 days later.”

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Posted 4 years ago

Hi Richard, Looking into this order I can see this was ordered after 5pm on Monday and we dispatched the order the following morning. The method of shipping you selected was standard Royal Mail which is second class, not 24hr. Due to all the delays with COVID, this arrived a few days later than normal but was with you on the 4th day. Once an order is shipped, delivery is out of our control.

Posted 3 years ago

“Fantastic service excellent packaging extremely happy definitely will be ordering again”

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Posted 4 years ago

“Amazing communication, I had two items out of stock and they rang me to give me options of credit or a refund as well as letting me know my parcel was being dispatched! Turned up within 3 days of dispatch and very well packed.”

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Posted 4 years ago

“Very friendly and helpful staff, really good prices and quick delivery was really impressed and my daughter is chuffed with her spiderling would fully recommend”

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Posted 4 years ago

“Fantastic. Came in great condition , I’m very happy with it.”

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Posted 4 years ago

“First class service.”

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Posted 4 years ago

“It arrived really well packaged and very quickly. My son is very pleased with it.”

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Posted 4 years ago

“Reliable and consistent. Pleased.”

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Posted 4 years ago

“Order never came contacted them to ask about where my order was they ignored it and then sent me asking to review them. I hate giving a bad review and if they ever put this right I will amend but in the meantime they have taken money for goods that hasn’t been delivered and are ignoring our requests to find out when our turtles can expect to get their light back!”

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Posted 4 years ago

“Excellent quality live food and prompt delivery!”

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Posted 4 years ago

“Very satisfied, will use again! The order came super quickly and items were great quality. Completely kitted out our bearded dragon box and he loves it! We got more than we bargained for as the beech chips we ordered came with an additional family of earwigs but nothing we can't handle. Otherwise brill! Thank you!”

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Posted 4 years ago

“Order was well packaged and arrived promptly, very satisfied with the products and level of service.”

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Posted 4 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews