Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

Write Your review

Tell us how Exotic-Pets.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“exotic pets are a pleasure to deal with super fast delivery and packaged very well, ket up to date with every thing to do with my order, pleasure to do business with this company, highly recommend”

Helpful Report

Posted 3 years ago

“My order arrived quickly and well packaged. Highly recommended!”

Helpful Report

Posted 3 years ago

“Polite and friendly, a quality service.”

Helpful Report

Posted 3 years ago

“African Millipedes arrived safe and well and in excellent condition. They are very happy in their new home. Thank you.”

Helpful Report

Posted 3 years ago

“The quality of my order was exceptional, money well spent and i will purchase again.”

Helpful Report

Posted 3 years ago

“They were good but not a lot of them, as specially considering the amount you get from the pet shop!”

Helpful Report

Posted 3 years ago

“Stick insects arrived very quickly unfortunately 1 was dead on arrival but the other are doing well son is very happy”

Helpful Report

Posted 3 years ago

“This review is a focus on the delivery service and customer support, and likely owner of this business. I ordered an enclosure and a thermostat for my snake over a month ago, I never received my parcel, but it was marked as delivered. I contacted support about this around 2 weeks in, this was completely useless as they simply kept telling me to contact the courier repeatedly, I did this and each time they never responded, this company never actually provided any solution. They also provided evidence of the location in which my parcel has been delivered, now here was the issue, it was delivered to a block of flats next door to me, which as I’m sure you can assume there is no chance I’m getting that parcel from them. After I provided evidence for this they eventually just stopped responding to emails, so this forced me to take this to PayPal. I waited around 2 or 3 weeks for a response on PayPal, in which was simply them once again arguing that the parcel has been delivered, and stating that the GPS is not a precise location, if that’s the case why did they provide that as evidence that it has been delivered in the first place? Seems like a lie to me, maybe from them or APC (the courier). Either way after informing them that this doesn’t change the fact I haven’t gotten my parcel, and because of how long it’s taking I’ve had to order from Northampton reptile centre instead, and even said I would provide evidence for this they simply ignored me and have now elevated the case to PayPal. Hopefully, I win the case as I’m a uni student with not much money to throw away. Because of all this I would AVOID this company as they are completely useless if you have a single issue with your delivery. I would even argue that they may as well have no support, as they didn't provide any help, and expected me to try and find my parcel by contacting the courier, which is ridiculous when I didn't choose the courier and I know nothing of them, and they never replied to any of my emails... I would avoid any company that uses APC delivery (unfortunately Northampton reptile centre does) because of this.”

Helpful Report

Posted 3 years ago

HI Luke, I'm afraid I must contest several statements you had made in this review. Firstly, we were provided GPS evidence at your address, along with tracking updates by our courier to prove this has been delivered to you. We did contact APC on several occasions for this information and the customer support team even contacted the driver who remembers delivering the parcel to your address. PayPal as an independent organisation did not penalise us because they could see the same evidence we had proving that a delivery had been made. All of your emails were responded to, we are not in the business of ignoring customers. Its not in our interest to do so, nor is it any kind of business. We wish you all the best for the future. Best regards Chris

Posted 3 years ago

“Would recommend this company - their customer service was helpful and resolved my issue quick and the delivery came when it was advised - will be using you again”

Helpful Report

Posted 3 years ago

“I ordered bumblebee toads they came to me really happy and healthy ,Very happy with the service exotic pet provides and will definitely be buying more from here again”

Exotic-Pets.co.uk 5 star review on 2nd June 2021

Helpful Report

Posted 3 years ago

“Always arrives om time very good condition.”

Helpful Report

Posted 3 years ago

“Excellent service. Crickets always arrive fresh and healthy. Cheers.”

Helpful Report

Posted 3 years ago

“Needed bugs and worms for our bearded dragon, had enough of going to let's say a big supply chain paying for bugs that last a few days, we had a quick search online and found Exotic and we will be repeat customer for sure the website is easy to use and find specific types of food for your needs, and the delivery was only 2 or 3 days absolutely faultless experience 👍”

Helpful Report

Posted 3 years ago

“Bloody hard work to deal with, just seemed like they wanted to sell me extra stuff found the girl I dealt with rude and made assumptions on photos where she clearly couldn't see the full picture other than that the monitor turned up and is settling in OK.”

Helpful Report

Posted 3 years ago

Hi Gareth, Thank you for your review. When customers purchase an animal from ourselves, we go through a strict process of checks to ensure that the needs of the animal are going to be met by its new owner. Unfortunately you did not respond to many of our initial questions or provide us with the photographic evidence we requested. This meant our communication took longer than necessary and yes eventually we did have to make some recommendations of further products based on the equipment you had or had not got available. This included purchasing a Pro T5 unit to provide essential UVB to the animal you wished to keep. Providing no UVB to this animal was not an option, it needs it to survive and more importantly thrive. I understand this may have cost more than you initially expected, but I'm afraid we cannot place a value on animal welfare and will continue to make husbandry recommendations to the best of our knowledge. Improving animal welfare is very important to us, as it should be every keeper. Best regards Chris

Posted 3 years ago

“Wow, my adult keeper ordered me different food. (Yummy). Lots and lots of worms. Big ones, bigger ones and giant ones, I like them, I bite the heads off. Super duper fast delivery come the next day, thank you beardi”

Helpful Report

Posted 3 years ago

“really not happy ordered some insects for my reptile & mantises & hasn’t arrived yet apparently they have been lost in the post”

Helpful Report

Posted 3 years ago

Hi Brooke, Thank you for your review. As you know from our correspondence, this was clearly a problem with our courier losing your original order. Once we were made aware of this by yourself, we did re-send out livefood replacements for you. I can only apologise that the original order didn't reach you in a timely manner as we all expected, and I hope that our prompt resolve was satisfactory. Best regards Chris

Posted 3 years ago

“Would never use them again it took nearly a week for my items to arrive .”

Helpful Report

Posted 3 years ago

Hi Theresa, Thank you for your review. As you ordered on a Sunday, I can see that we dispatched your order on the Monday. If there was an issue with the courier thereafter, I can only apologise that your order took longer to reach you. Best regards Chris

Posted 3 years ago

“UV bulb arrived quickly,just what we wanted.”

Helpful Report

Posted 3 years ago

“Excellent customer service, the items I ordered weren't available so they gave me a ring and told me what the alternative is and within a few days they arrived.”

Helpful Report

Posted 3 years ago

“Very good service, very good live food, very good animals. Workers really know their stuff and helped me a lot. 10/10”

Helpful Report

Posted 3 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews