Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,829 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order Live food for my Bearded Dragon, and big food and other bits that I need. I never have a problem with any products. All the bugs are always in good condition and I can see they are well kept. Will always order from here before anywhere else”

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Posted 6 years ago

“Excellent delivery and also great choice to choose from. I will be buying more from here 👍”

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Posted 6 years ago

“Every time I order from Exotic Pets I get amazing service. Everything arrives the next morning and in great condition.”

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Posted 6 years ago

“Live food arrived quickly and in excellent condition.”

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Posted 6 years ago

“Fast delivery, perfect item. A*”

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Posted 6 years ago

“Fantastic service. Bought a Medican red knee and she was packaged properly and in great health. Great over the phone advice from friendly staff.”

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Posted 6 years ago

“I ordered 2 stick insects and won't order again from you because they were left in the post office for 3 days - a company that deals with live animals should have mechanisms in place to ensure this does not happen - it is cruel.”

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Posted 6 years ago

Hi Laura, Thanks for your recent review. Looking into the details of your order I can see you made your purchase on Sunday 14th October. We shipped your order on Monday 15th October, notifying you by email and provided a tracking number. Royal Mail attempted delivery on Tuesday 16th (you were unavailable) and they left a while you were out card, prompting you to collect the order from your local sorting office. In this instance - I'm not sure what we have done wrong or how we could have better improved our service? We shipped your order as soon as possible, gave you all the necessary information, but you failed to be in for delivery. After ordering live invertebrates of any kind, it is really important you make yourself available for delivery attempts in the first instance (this is your responsibility). If you're unsure how this process works, we are always available by email and phone to help and we will happily make special arrangements (suitable delivery days etc). Fortunately we do always provide stick insect foods for their journey, with that said, I do hope they we're all okay once they were eventually collected. To conclude, I do think this review judges us quite unfairly, and for future reference I would ask that you take time to read our delivery information page carefully and contact me with any further questions. Best regards Chris

Posted 6 years ago

“I paid extra for 24 hour for delivery but took a week to dispatch it and when it are the box was damaged but luckily the contents were un-damaged. Won’t be using them again.”

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Posted 6 years ago

Hi Matthew, Looking into the details of your order, I can see that you ordered live insects on Thursday afternoon with our standard Royal Mail delivery option. Live food is ordered fresh from our supplier and unfortunately we can't always offer same day dispatch. This is explained clearly on our delivery information page, please see: https://www.exotic-pets.co.uk/delivery-and-returns-information.php The order was dispatched on Monday (as stated) via the selected delivery method. I can also see you received this order the following working day, so I'm unsure why you are suggesting it took a week to be dispatched? Please feel free to contact me with any further details. Best regards Chris

Posted 6 years ago

“Very good company too deal with I can recommend you to anyone animals are in tip top condition”

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Posted 6 years ago

“everything was perfect, the animal came whole and healthy, I recommend !”

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Posted 6 years ago

“I ordered 4 items, one was a spider plant, which after id placed my order was out of stock and one item was an aloe vera plant which when it had arrived was completely broken and soul was everywhere.”

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Posted 6 years ago

Hi Rebekah, I've looked back at the details of your order and yes I can see you ordered four items, but we have shipped all of them? If a plant has arrived damaged, please send us a photo to support@exotic-pets.co.uk and we can look at getting that replaced for you. Thanks, Chris

Posted 6 years ago

“Very happy with the service and product”

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Posted 6 years ago

“speedy delivery of well-packed animals. An excellent transaction - thanks”

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Posted 6 years ago

“Arrived on time nicely packaged, healthy sling feeding well, very pleased”

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Posted 6 years ago

“This is the second Tarantula that I've bought from exotic-pets.co.uk. As like my previous buy, the T arrived the next day, with an email, beforehand, from exotic-pets.co.uk to confirm that my item had been dispatched. The T inside the package was very well protected, and obviously packed with genuine care in mind. The species i bought was in perfect condition, & 7 days after its arrival, it's wandering around its container, & eating regularly. I'd highly recommend this company without hesitation... & have done several times to people i know. & i very much look forward to doing business with them again.”

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Posted 6 years ago

“Fantastic service. Ive added them on my favourite list. AAA”

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Posted 6 years ago

“I ordered my New Mexican T spiderling late afternoon it arrived the next morning, packaging was excellent, a good healthy T no signs of stress at all, one transferred into its spiderling enclosure after and hour of settling in the confident little critter settled down to feed. I have a feeling that I will be placing quite a few more orders with Exotic-Pets.co.uk”

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Posted 6 years ago

“good product range, easy to use website and reliable delivery-all good!”

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Posted 6 years ago

“Fast friendly repsonse before placing an order constant updates about order great communication love my spiderling cant wait to watch it grow up so cute thanks for friendly service will purchase from you again”

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Posted 6 years ago

“Got a wee tarantula hatchling doing great quick delivery good job”

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Posted 6 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews