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EZContacts Reviews

4.0 Rating 22,067 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

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Phone:

8002172020

I ordered glasses from here before and never received them after 3 months. They did not charge for them. I am trying to order a new pair again. They showed to be in stock, so maybe they will ship. The price for them is better than everyone elses price. Hopefully they will ship this time.
Helpful Report
Posted 6 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 5 months ago
I’ve ordered many years ago from EZ Contacts. I’m not happy that I got charged for my contacts before prescription verification and shipping. On top of that I paid extra for faster shipping.
Helpful Report
Posted 6 months ago
I haven't even gotten the contacts yet and you want a review. I opted to wait until the contacts arrived, but here we are. I am very concerned about companies that are more concerned with stars than their clients. You want more starts? Just do what you are supposed to do, when you're supposed to do it.
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Posted 6 months ago
Customer service was not helpful when researching the status of my order. The person said the item was backordered and it would be 4-6 weeks. Then I cancelled the order and submitted a new one and it was shipped the next day. Very inconsistent!
Helpful Report
Posted 6 months ago
Thank you for sharing your experience with us. We apologize for the inconsistency in the information you received regarding your order status. That’s certainly not the level of service we strive for. We appreciate you bringing this to our attention, and we’re glad to hear your new order shipped promptly. Your feedback is valuable as we work to improve our processes. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for your understanding!
Posted 6 months ago
I am realizing just how long each of my shipments have taken. I am always having to go in and search for my order because it is taking too long to come. I am currently waiting on an order I placed 6 days ago with no response to my status inquiry and no update to my account as to status. Very discouraged from ordering through EZ contacts again.
Helpful Report
Posted 6 months ago
Hi there, Thank you for your feedback. We sincerely apologize for the delay and lack of updates regarding your order. We understand how frustrating this can be. Your order is currently in transit, and we appreciate your patience as it makes its way to you. We’re continuously working to improve our communication and shipping processes to ensure a better experience for our customers. If you have any further questions or need assistance, please don’t hesitate to reach out. We value your business and hope to regain your trust.
Posted 6 months ago
Hasn't received my order since 2 weeks ago. Just shipped today. Promised to be "ready to ship in 3-5 business days". I'd say not worth your time.
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Posted 6 months ago
Slow shipping took too long and customers service hold time is ridiculous for status of order
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Posted 6 months ago
Fast shipping and great discount. The Rx was incorrect even though I uploaded the image of the prescription. The axis was swapped on each eye. This error was not noticed until my son put the contacts in and said he couldn’t see.
Helpful Report
Posted 6 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 6 months ago
I received the eyeglass frames and they are crooked one of the arms is higher than the other. I am not happy I wanted to get the lens put in them at my optometrist office before I ago on vacation.😔
Helpful Report
Posted 6 months ago
Hi there, Thank you for reaching out to us and providing feedback. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.  We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please reach out to us at help@ezcontacts.com and we'll be glad to look into this for you. We appreciate your business with us and look forward to hearing from you shortly.
Posted 6 months ago
Pricing varied depending if I went directly to the website or if I search for my contacts on Google and then was directed to the website. $29 vs $43.
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Posted 6 months ago
Hi there, Thank you for your review and bringing this to our attention. We strive to offer competitive pricing across all platforms, but sometimes variations can occur based on promotions or specific search paths. We appreciate your feedback, as it helps us improve our pricing transparency. If you have any questions about pricing or need assistance in any way, please don’t hesitate to reach out to our customer service team. We’re here to help!
Posted 6 months ago
I paid for a 1 day shipping but still have to 3 days before it will arrive after the fact you guys shipped it out.what was the point of me paying for the shipping fee if its gonna be the same for a free shipping this is no good
Helpful Report
Posted 6 months ago
Hi there, Thanks for reaching out to us and providing feedback. We're sorry to hear that you have not received your glasses in the time frame you were expecting. Upon checking your order, it appears that you've selected frames with prescription lenses. Please note that as stated on our website, frames with prescription lenses generally take 5-7 business days to process in our lab before they are shipped. Paying extra for expedited shipping unfortunately does not speed up the processing time in our lab. We make this information readily available on our website, but truly apologize if anything wasn’t clear to you. We'll be glad to assist you if you wish to downgrade your shipping and refund you the cost or make any changes to your order if you prefer to receive it sooner. We appreciate your business with us and wish you a wonderful day ahead.
Posted 6 months ago
I broke a pair of glasses i had. fortunately, you had them in stock. Fortunately, I had confidence of the manufacturer and model from my receipt from years prior. (This day and age,we receive a email receipt once an order was placed. although I don’t like more email than is necessary, having the order confirmation, email would’ve been nice. Why, to confirm the order was successfully placed and would be shipped. I received emails regarding successful registration and offers as a new customer, but what I was really looking for was the confirmation of the order. I checked my Visa statement and it looks like it is moving forward.
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Posted 6 months ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for any inconvenience regarding your order confirmation. We've just gone ahead and resent the order confirmation email to you. Please note that sometimes our emails can end up in spam folders, so be sure to double-check there if you haven't received it yet. If you still can't find the email, or if you have any other questions or concerns, please don't hesitate to reach out to us directly at help@ezcontacts.com and we'll be glad to assist you further.
Posted 6 months ago
I ordered my glasses with an estimated delivery of 3 weeks, once i placed my order it was updated to 2 months. Not ideal and should be more upfront with wait times.
Helpful Report
Posted 6 months ago
Thank you for your feedback. We sincerely apologize for the change in your estimated delivery time and understand how frustrating this can be. We strive to provide accurate and timely information about order fulfillment, and we’re sorry we fell short in your case. Your input is invaluable, and we will work on improving our communication regarding wait times. If you have any further questions or need assistance with your order, please feel free to reach out. We appreciate your patience and hope to provide a better experience in the future.
Posted 6 months ago
re order is not a simple as other ecommerce sites. also you constantly send sales and discount email but none of them ever apply to what i might order with you guys. switching to costco, they are easier to use and about 15% cheaper it looks like.
Helpful Report
Posted 6 months ago
Hi there, Thank you for your feedback. We’re sorry to hear that your experience with our reordering process hasn’t been as straightforward as you’d like. We understand how important ease of use is when shopping online. Regarding our sales and discounts, we appreciate your input and will take it into consideration as we strive to improve our offerings. If there’s anything specific you’d like to see or any way we can assist you further, please let us know. We value your business and hope to have the opportunity to serve you better in the future!
Posted 6 months ago
Ordered the YSL glasses on 24 July and received shipping confirmation 19 September. Doubt I'll be ordering anything again.
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Posted 7 months ago
Thank you for sharing your experience. We are truly sorry for the delay in shipping your order. We understand how disappointing it can be to wait longer than expected, and we sincerely apologize for any frustration this may have caused. We want to assure you that your order has shipped, and you should be receiving it soon. Your satisfaction is important to us, and we appreciate your understanding during this time. If you have any further concerns or if there’s anything we can assist you with, please don’t hesitate to let us know. We value your business and hope to provide a better experience in the future.
Posted 7 months ago
I was surprised at the amount of time it took to process and ship the order with no notifications as to explain the
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out and providing feedback. We are so sorry to hear your order was delayed. We understand the frustration this must have caused and we are grateful for you bringing this to our attention. Upon investigation, we determined that there was indeed a delay with your order. However, it was dispatched on September 18th and is anticipated to be delivered to you shortly. We apologize for any inconvenience this may have caused. Your feedback will be taken into consideration as we strive to avoid similar issues in the future.
Posted 7 months ago
my order, still has not arrived, it's been almost one month!
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out. We understand how frustrating it can be to wait for an order, and we sincerely apologize for the delay. We’re pleased to inform you that your order has shipped! You should receive tracking information shortly, which will allow you to monitor its progress. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your patience and understanding.
Posted 7 months ago
Not really happy with having to wait over 6 weeks for glasses that were listed as being "in stock" on the website, but were backordered. I reached out multiple times and was repeatedly told that they "should ship in 1-2 weeks." After all that, they didn't even show up with a hard case. If you have time to waste and you aren't relying on new glasses to be able to see, give them a shot. I won't. I've learned my lesson.
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Posted 7 months ago
Your delivery time is outrageous, I placed my orden 10 days ago and still haven’t received it
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Posted 7 months ago
Pricing is deceiving. On the product page for the contacts they list a lower price, and then tack on a very high "service fee" at the end (over $50) with a note that says "they need to increase the price at the checkout in order to keep the listing prices low to compete". I'm actually sort of surprised they are that transparent that they are bait-and-switching you. 😂 They wound up being a few bucks cheaper than any other option, so I sucked up my fury and ordered anyway, but buyer beware.
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Posted 7 months ago
EZContacts is rated 4.0 based on 22,067 reviews